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My Pixel has a manufacturing defect

9to5google.com

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Re: My Pixel has a manufacturing defect

#281

Post by Hydraulix989 »

trome wrote: post #199
dghughes wrote: post #122

Earlier quoted context omitted.

I've found the Nest protect service amazing. Sure technically they're Alphabet not Google. I complained on Twitter about false positives and how I lost trust in it. They contacted me to say I can get a new replacement of the new version. So I called them and the person spoke perfect fluent English and it wasn't tin can VoIP line. I was more amazed at those two things than getting a new smoke detector. All good fast s…

VoIP usually isn't a tin can (see VoLTE, Google Voice, 99% of VoIP providers), its just some call centers in international locations use g729 which wrecks audio quality & is not fault tolerant, thus when you get an AT&T rep in Honduras on the phone, he sounds terrible.

The worst is when there's some kind of "ground loop" and you hear audible harmonics of 60 Hz background hum the entire time during your call.

Re: My Pixel has a manufacturing defect

#282

Post by benologist »

throwaway98764 wrote: post #229
shakna wrote: post #8

Waiting to see when this crops up here, and how it'll fly considering Consumer Rights [0]. It falls into minor, so Google will have to: * free repair, (with a repair notice describing the fault) * replacement (must be the same condition as the purchase, so no second hand!) * refund (the same amount you have already paid, provided in the same form as your original payment.) And of course, the kicker: > You are entitle…

It's probably cheaper for Google to ignore the complaints and foot the lawsuit bill when/ if it ever comes due. They have the cash, and it seems like the attitude of companies like Google is to "ask forgiveness, not permission."

Valve / Steam thought that, until their fraudulent refund policy had its day in court.

Their TBD fine could be up to ~$900k US per person they stole from.

http://www.pcgamer.com/valve-loses-australian-legal-battle-o...

Re: My Pixel has a manufacturing defect

#283

Post by mianos »

shakna wrote: post #8

Waiting to see when this crops up here, and how it'll fly considering Consumer Rights [0]. It falls into minor, so Google will have to: * free repair, (with a repair notice describing the fault) * replacement (must be the same condition as the purchase, so no second hand!) * refund (the same amount you have already paid, provided in the same form as your original payment.) And of course, the kicker: > You are entitle…

Google does not sell the phone in Australia. You are buying it from Google Singapore and it is shipped from Hong Kong. It is charged in Australian dollars by an offshore credit card processor so you will also pay a non Autralian card processing fee. I did and ended up paying more than what they sell for in Australia. If you buy the phone from an Australian store or through the Australian carrier Telstra, yes you have consumer rights and very strong ones. If you bought it from the Australian Play Store, you have no rights except those in the country of origin. For shits and giggles have a try at getting them to tell you where you bought it from, it seems to be a question that is on script 'don't answer'.

Re: My Pixel has a manufacturing defect

#284

Post by [deleted] »

pwg wrote: post #138
ssijak wrote: post #79

Google support and customer relationship is horrible. One day I enabled Youtube partnership out of curiosity (it was enabled for my country so I enabled it than on my account to see what it is about). Few days later I tried to login to my adsense account only to find it disabled! Problem is I have never enabled adsense on any website, I do not have or post youtube videos, or have done anything to violate the terms. I…

> Why would I continue to pay for their other services if I can expect that they can ban me from them for no reason and without explanation or support?! Exactly . Which should be a huge hint to get yourself off of google services and thereby stop paying them. Like all big corps. their feedback loop consists of: customer continues to pay -> everything must be ok

[deleted]

Re: My Pixel has a manufacturing defect

#285

Post by morganvachon »

Hydraulix989 wrote: post #278
morganvachon wrote: post #141

Earlier quoted context omitted.

Indeed. I have a backpack made by Tumi, it was my brother's bag from around 2001 or so. When he passed away in 2005 I inherited it, and a few years ago I finally noticed it had a little RFID tag and barcoded serial number embedded in it. I went on their website and looked it up, he had never registered it. So I registered it and found that it has a lifetime warranty, even though they stopped making that model years a…

Well, with furniture and backpack companies, the tolerance (or "forgiveness") for user error is a lot higher. If you accidentally drop your backpack, it doesn't have a screen or anything that shatters and requires a $150 part replacement. You can't even drop furniture in day-to-day use, really. Moreover, your backpack doesn't have a battery or anything that slowly but surely degrades over time anyways with a meager f…

> "my phone died" actually meant that they had 300 running processes because they never learned how to close running apps on Android -- which to be fair is a PRETTY buried feature that doesn't lend itself well to user discovery; the number of people I see that don't realize they have to manually close apps on their Android phone is shocking

Maybe on a 2011 device with 256MB of memory and Gingerbread this was true, but memory management hasn't been a problem on Android phones for a few years now. The memory management has improved in parallel with the amount of available memory, to the point where the device can actually perform worse if the user goes mucking about and closing apps manually. With Marshmallow and Nougat it has become even more efficient.

Re: My Pixel has a manufacturing defect

#286

Post by joecool1029 »

throwaway70341 wrote: post #272
joecool1029 wrote: post #253

Would love to hear if someone actually has had a positive support experience with Google. My company has faced a bug in their location dashboard for over a year. We support local businesses and often get asked to update their Google business details. We're unable to delegate location dashboard access inside our Apps domain. My partner can send the invite to any gmail account, but can't send access to me inside the co…

I have had mostly positive support experiences for Google Cloud. Granted, my employer is a big customer so Google is making a lot of money out of the relationship, and gcloud is a new and growing platform that you can tell Google is actively investing in (unlike say, Gmail). High-priority support tickets typically get a very fast response, although it may take several days to debug the issue and fully resolve it. The…

To be fair, I'd expect Cloud to have better support since they are competing (and losing) against AWS and Azure.

We won't be in a rush to use Google Cloud, even with the savings.... just knowing they are waiting to pull the rug out from under us once they start to gain market dominance or change course is a massive turnoff.

Re: My Pixel has a manufacturing defect

#287

Post by kuschku »

aewnjfksd wrote: post #169
cylinder wrote: post #159

Earlier quoted context omitted.

I've had excellent experiences with Google on the hardware warranty side (Nexus) FWIW.

Cannot confirm that. Google denied warranty for my Nexus 7 because I was in Germany and not in the UK until I got EU customer protection authorities involved. Note: I bought the Nexus 7 while in Germany through the Google Play Store website.

For me, they required me to send it in (and pay for shipping), then refused to fix it, required me to pay for them to send it back, and when it came back, it was entirely broken (motherboard was snapped in half, before the screen had only a few stuck pixels).

I still bought a few Google devices later on, but I won't let their customer support handle anything ever again. Fuck Google.

Re: My Pixel has a manufacturing defect

#288

Post by redler »

tokenizerrr wrote: post #238
edoceo wrote: post #200

Earlier quoted context omitted.

That's basically G-Suite. I've was on that platform for >10 years. It's taken about three of them to migrate away from Google. Glad I was never "all in"

I'm not exactly sure what I'm using. I registered for a free organization years ago for my domain with gmail, and still have that. It says its G Suite in the control panel. However, using this disables all kinds of google now functionality, and other stuff, as mentioned in the posts above.

You're in the original free Google Apps for Domains program, grandfathered. As the product has evolved, these grandfathered accounts have come along for the ride, at times with new G Suite features disabled behind a "try our paid plan for one month free" button. I don't know how many of these are left (I have one too), but they seem to occupy a weird product nether space that Google probably sees as a minor annoyance.

Re: My Pixel has a manufacturing defect

#289

Post by cbanek »

WhitneyLand wrote: post #41
tamcap wrote: post #10

Earlier quoted context omitted.

That was literally my thought. Apple doesn't have the best customer service ever, but it's pretty decent and people that have warranties seem to leave happy. a) if the author speaks the truth (and I have no reason to believe otherwise) that the was never dropped - Google should fix it. That much is obvious. Now, the b). b) C'mon Google - you know the author is a techie / twitterer / reviewer - of all the people to an…

>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.

My super impressed customer service story will date me, but it's a goodie.

Back in '99, I bought a DEC Alpha. It was a great machine, although it had its quirks. I was having problems with the new chipset and compiling a linux kernel, and called support. I was about 16 at the time, and it's about 11 pm (CDT) on a Friday night.

I was put through to an actual engineer who must have been working late, and he helped me through the process. It ends up that certain kernel versions only supported certain chipsets.

Nowadays the company and the tech is mostly lost to the sands of time, and it seems good customer service went along with it.

Re: My Pixel has a manufacturing defect

#290

Post by cylinder »

kuschku wrote: post #287
aewnjfksd wrote: post #169

Earlier quoted context omitted.

Cannot confirm that. Google denied warranty for my Nexus 7 because I was in Germany and not in the UK until I got EU customer protection authorities involved. Note: I bought the Nexus 7 while in Germany through the Google Play Store website.

For me, they required me to send it in (and pay for shipping), then refused to fix it, required me to pay for them to send it back, and when it came back, it was entirely broken (motherboard was snapped in half, before the screen had only a few stuck pixels). I still bought a few Google devices later on, but I won't let their customer support handle anything ever again. Fuck Google.

They sent me a replacement phone next day air before I returned the defective one, so I would not have to be without a phone.
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