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Amazon Go

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Re: Amazon Go

#281

Earlier quoted context omitted.

I think RFID tags are too expensive to put on every product. I may be wrong on this.

RAIN Rfid tag is < 10cents.

1% is a decent average margin in a grocery store (http://smallbusiness.chron.com/industry-standard-gross-margi...).

So, it would require a $10 item to break even on a €0.10 tag.

Re: Amazon Go

#282
post #43

I worked at a grocery store for several years, and one thing I recall is customers CONSTANTLY putting items back in a random aisle, rather than where they found it. I wonder how this tech deals with that? Maybe they figured that out, too. But I was amused in the video when I saw the customer putting it back where it belonged, because that's not how I remember that going... All that said, this is fantastic and excitin…

How does this handle produce? The assumption seems to be that everything is packaged.

It's an 1,800 square foot store, I doubt it has a produce section other than for individual fruits and the like.

Re: Amazon Go

#283
post #252

Earlier quoted context omitted.

One interesting benefit of the “detect removal from shelf” concept is that there might finally be a time stamp associated with the removal of the item. Right now, if you see a random perishable item sitting on a shelf, you HAVE to throw it away because it could have been there for a long time. On the other hand, if you can see that some Frozen Peas were only taken off the shelf 2 minutes ago, you can just put them ba…

> I'm sorry but if you cost the store $25 by leaving a damned ROAST in the cereal aisle, I would be perfectly happy to never let you in the store again. Wouldn't a better solution be to charge the customer for the roast and if they complain, you explain: "sorry, you didn't put it on the proper shelf, the technology considers that as a purchase", and possibly eat the cost in the form of some incentive to come back to…

IMO, any messaging in the format "sorry, $thingYouDid, the technology considers that as $notWhatYouDid" is a recipe for customer loss.

Re: Amazon Go

#284

Thank you for this idea. I will be doing this every time I set foot in a wal-mart from this day forward. "Two pounds of ham, please. Can you slice it really thin? I have a date with the household appliance section of the store"

Wow. That really makes you feel morally superior, doesn't it?

Re: Amazon Go

#285

Thank you for this idea. I will be doing this every time I set foot in a wal-mart from this day forward. "Two pounds of ham, please. Can you slice it really thin? I have a date with the household appliance section of the store"

Because increasing food waste is a great way to express your displeasure at Wal-Mart?

Re: Amazon Go

#286

How has nobody mentioned the worry that you'll get overcharged? I'm sure computer vision isn't perfect, however close it may be, and once you've left the store (presumably when you'd check your receipt) there's no way to prove you didn't take whatever you were charged for. I'd be pretty worried about accidentally "buying" something I didn't actually take, even if that's statistically unlikely. (Yeah, I know, it doesn…

They will just refund you...they do that all the time with online shopping

Re: Amazon Go

#287
post #52

Earlier quoted context omitted.

I remember having a discussion with a developer doing these RFID based solutions. He said one tag was back in those days about 10-15 cents each, which is way too much for supermarkets. Talking about Rewe and German supermarkets, it's unbelievable how horrible the whole experience of doing grocery shopping is here in Germany. You almost always need to queue a lot, there is no space to pack your groceries and the cashi…

If you're talking about discount supermarkets (Aldi, Lidl, etc), then note you're not supposed to pack your groceries at the cashier, but rather put them back into your shopping cart and pack up by the packing tables behind the cashiers. This way, checkout proceeds much faster compared to almost all other countries.

Also Rewe and Real enforce this behavior. And I don't see anybody doing this. The next customer's groceries are mixed up with yours and everybody seems to be ok with that.

Re: Amazon Go

#288
post #252

Earlier quoted context omitted.

> I'm sorry but if you cost the store $25 by leaving a damned ROAST in the cereal aisle, I would be perfectly happy to never let you in the store again. Wouldn't a better solution be to charge the customer for the roast and if they complain, you explain: "sorry, you didn't put it on the proper shelf, the technology considers that as a purchase", and possibly eat the cost in the form of some incentive to come back to…

IMO, any messaging in the format "sorry, $thingYouDid, the technology considers that as $notWhatYouDid" is a recipe for customer loss.

Not at all in this case. The benefits of this technology and the disincentives for bad behavior are strong enough that this would work.

Re: Amazon Go

#289
post #121

Earlier quoted context omitted.

They screw up for me about 60% of the time. Alcohol is annoying but understandable. More problematic is the weight sensor that misreads the product after I set it down and forces me to wait for an assistant to click a button that says it's okay. I'll occasionally get the register that isn't calibrated properly and then I need assistance for every item. That's fun. I have given up on bagging as I check out. It goes cr…

> I have given up on bagging as I check out. It goes crazy every time I open a bag and set it in the bagging area. So now I just pile up my groceries and bag them when I'm done, which wastes everyone's time. This. Trying to do the following a) Open one of the cellophane bags that are stuck closely together b) Put the product I just scanned in it c) Take my hand away so it reads the weight correctly ...are way too dif…

We don't have plastic bags anymore in Seattle. The act of opening a paper bag and setting it on the scale (or simply opening a reusable bag that I'd already set on the scale) is enough to make me "require assistance" 99% of the time.

Re: Amazon Go

#290

Is the basic idea that there are cameras everywhere and they watch and record everything you touch? Now I can't stop thinking about the behavioral analytics. Can they get rough pupil dilation data? I'm sure they can get facial expressions and maybe gaze tracking. Next step is using kiva bots to rearrange/restock the isles when no one is looking.

Ha, that's a great idea. Partition purchases by hour, figure out which products are bought disproportionately often in particular hours, and for the top three of those products, Kiva their shelves either to the front of the store (if you want to optimize for greatest throughput) or the back of the store (to optimize for longest time-in-store to increase impulse buys) ;)

Oh god, "Now where did the bread aisle move itself to today?"
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