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Amazon Go

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Re: Amazon Go

#251
post #41

Earlier quoted context omitted.

In the UK, Tesco have been running a 'Scan as you Shop'[0] thing for a couple of years now. Customers pick up a scanner as they enter, scan their items as they go into their cart, and they have special checkouts which read your scanner. There's a random chance that your scanner will be audited by a human against the contents of your shopping cart. Usually the first time you use it, then it backs off. [0] http://www.t…

Sounds great if it's not as unbelievably user-hostile as the self checkout machines. Those things are just total crap, every one I've ever tried.

I found it depends on the 'class' of the supermarket. The higher class the supermarket, the less calibrated they are to treat you like a shoplifter.

Re: Amazon Go

#252
post #43

I worked at a grocery store for several years, and one thing I recall is customers CONSTANTLY putting items back in a random aisle, rather than where they found it. I wonder how this tech deals with that? Maybe they figured that out, too. But I was amused in the video when I saw the customer putting it back where it belonged, because that's not how I remember that going... All that said, this is fantastic and excitin…

One interesting benefit of the “detect removal from shelf” concept is that there might finally be a time stamp associated with the removal of the item. Right now, if you see a random perishable item sitting on a shelf, you HAVE to throw it away because it could have been there for a long time. On the other hand, if you can see that some Frozen Peas were only taken off the shelf 2 minutes ago, you can just put them ba…

> I'm sorry but if you cost the store $25 by leaving a damned ROAST in the cereal aisle, I would be perfectly happy to never let you in the store again.

Wouldn't a better solution be to charge the customer for the roast and if they complain, you explain: "sorry, you didn't put it on the proper shelf, the technology considers that as a purchase", and possibly eat the cost in the form of some incentive to come back to try to keep them. The ones that don't complain either didn't notice, or they don't care enough to stop shopping, or they won't come back like you suggest.

The ones that complain get it taken care of, the ones that don't don't cost you anything. Win-win-break even?

Re: Amazon Go

#253
post #43

I worked at a grocery store for several years, and one thing I recall is customers CONSTANTLY putting items back in a random aisle, rather than where they found it. I wonder how this tech deals with that? Maybe they figured that out, too. But I was amused in the video when I saw the customer putting it back where it belonged, because that's not how I remember that going... All that said, this is fantastic and excitin…

Meh, cheap rfid, or funny barcode positionning to ensure their sensors can always track stuff. I'm not that thrilled, somehow I'm not in love with todays tech and progress (that's on me). Moreover I wonder what people living on cashier jobs (it's an easy target for unqualified and hurried people) will feel. Goodbye profession.

All the supermarkets I use already push you to self check-out stations....

Re: Amazon Go

#255

Here's an ad from IBM circa 2006 predicting(?) this: https://www.youtube.com/watch?v=eob532iEpqk Crazy to think we're actually here now. And even sans-RFID.

Came here to post this, as I immediately thought of IBM's ad while I was reading Amazon's bumf. I think I would trust IBM's RFID tags vastly more than Amazon's visual tracking.

Re: Amazon Go

#256

I wonder how much extra revenue a typical store can expect from the “impulse buy” sections at checkout counters? Unless the entire exit to the store is littered with impulse-buy displays, they might be losing that chunk of revenue and have to make up for it somehow. Also, it already seemed more convenient to not go to the store in the first place (ordering online), especially for the kinds of items in packages that w…

Amazon didn't build this to generate extra revenue on 'impulse buys', they built it to collect a fuckton of data. And while they own the retail space, delivering fresh food isn't easy with their infrastructure. I'm guessing they'll Beta the Amazon Go system for a few years, then offer it as a service to existing Grocery chains. THEN fresh food delivery will be a snooze, since Amazon will have access to the Whole Foods down the road.

Re: Amazon Go

#257
post #202

Companies have been discussing "checkout-less" stores since forever, but nobody has been brave enough to do it due to the perceived threat of shoplifting. And while shoplifting is a legitimate threat, are non-shoplifters going to be turned into shoplifters without a checkout? Are normal shoplifters stopped by checkouts? These are the core questions, and until it is tested nobody will know for sure. Target is getting…

I own a house in Bentonville, Arkanasas. I now live in Denver, but owning a property in Walmart's company town means I always pay careful attention to retail developments that threaten Walmart. I know a lot about the various retail companies and how effective they are with technology. Anyone that thinks Target is going to do anything effective in this space doesn't understand how god-awful their entire logistics/supp…

> What's always so funny to me is how the millennial generation in general has a hugely negative view of Walmart for paying poorly and destroying small businesses, while having a positive view of Amazon.

The difference is that while both may offer low prices while destroying small businesses, the customer experience on Amazon is great while the customer experience at Walmart sucks.

Re: Amazon Go

#258

What happens when you don't have enough money available to Amazon to cover all the things you grabbed? Do they give you a window to return items before banning you from the store and/or notifying police?

I'm assuming your Amazon Go account is tied to a credit card. In which case, it's not Amazon's problem. They got their money - you now owe your credit card company.

But that card could be maxed out.

Re: Amazon Go

#259
post #43

I worked at a grocery store for several years, and one thing I recall is customers CONSTANTLY putting items back in a random aisle, rather than where they found it. I wonder how this tech deals with that? Maybe they figured that out, too. But I was amused in the video when I saw the customer putting it back where it belonged, because that's not how I remember that going... All that said, this is fantastic and excitin…

One interesting benefit of the “detect removal from shelf” concept is that there might finally be a time stamp associated with the removal of the item. Right now, if you see a random perishable item sitting on a shelf, you HAVE to throw it away because it could have been there for a long time. On the other hand, if you can see that some Frozen Peas were only taken off the shelf 2 minutes ago, you can just put them ba…

Good luck with that. The customer is always right.

You start doing stuff like that it will bite you back 10x.

Re: Amazon Go

#260

Earlier quoted context omitted.

If that risk exists it will turn into a disincentive for people to even pick up items and look at them closely. If this gets in the way of people making impulse purchases it could significantly reduce the store's sales volume - after all few people stick to their shopping lists and retailers know this. I'm looking forward to seeing the results!

This. That 80$ champagne bottle over there? Better get my hands off it!

Dont take the kids to that store :)
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