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Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

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Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#141
post #138

I got a flight across Greece a week or so back. It's the first time a named device was singled out as "do not turn on, do not attempt to charge, please identify yourself to cabin staff"-type stuff since the 1990s when there was a bunch of - I think, Gateway - laptops that were known to catch fire, and they were regularly not allowed on flights. The fact this is a replacement means the product has a major engineering…

> This could be the end of Samsung. This really could not. Samsung is a gigantic conglomerate. They make everything from power plants to super tankers and weapon systems. They could lose their phone business entirely and still be huge.

It's also not going to kill their phone business, at all.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#142
post #85

What percentage of Galaxy Note 7 owners know they have a Galaxy Note 7? I imagine some break down is: I have an Android phone. I have a Samsung phone. I have a Samsung Galaxy. I have a Samsung Galaxy Note. But Samsung Galaxy Note 7, specifically? I'm guessing at best 50% might know that.

I don't follow this at all. I definitely have a very skewed sample, but I haven't ever met a single person who didn't know exactly what type of smartphone they own. Phones are expensive, a Note 7 would be nearly brand new and is the most expensive and highest quality phone out there. I would guess that 99% of owners know what they have. People don't just pick up top-of-the-line flagships on a whim, only the most rich…

Well, my parents were neither lazy or ignorant, they had top-of-the-line phones because I would pick them for them, but neither one of them could tell you which model they had, my mum knew she had an iPhone, and my dad knew he had an HTC. They were too busy running a business and putting food on our table to care about specific model of their phone, as long as it worked. My mum doesn't even know or care what car she drives exactly, apart from the fact that it's a silver nissan and it needs diesel fuel, because again, she's too busy making sure her 120 employees get paid on time each month and that the business keeps on running.

I don't know, I just have a massive issue with you calling people who don't know their phones lazy/rich/ignorant. It's really not fair.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#143
post #134

Earlier quoted context omitted.

And this thing was supposedly off when it started smoking: "Green said that he had powered down the phone as requested by the flight crew and put it in his pocket when it began smoking." What's the remedy here? All Galaxy Notes in the airtight metal box until we land?

First I'm surprised Al Queda doesn't use a special OS or a virus to make phones explode on a plane. Second, it could be competitors who specifically target the Note 7 with a 0-day attack to harm Samsung's reputation. All phones with a battery are a fire hazard if they get the wrong OS.

The battery itself has a controller to prevent overcharging. I very much doubt the OS can override that.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#144
post #134

Earlier quoted context omitted.

And this thing was supposedly off when it started smoking: "Green said that he had powered down the phone as requested by the flight crew and put it in his pocket when it began smoking." What's the remedy here? All Galaxy Notes in the airtight metal box until we land?

First I'm surprised Al Queda doesn't use a special OS or a virus to make phones explode on a plane. Second, it could be competitors who specifically target the Note 7 with a 0-day attack to harm Samsung's reputation. All phones with a battery are a fire hazard if they get the wrong OS.

The battery itself has a controller to prevent overcharging. I very much doubt the OS can override that.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#145
post #6

This is a huge problem for Samsung. Individual recalls don't usually damage companies permanently; people understand that sometimes shit happens, and they quickly forget about it. But two in a row, when the replacements were supposed to be safe, is the kind of thing that etches itself much more deeply into public consciousness. Popular culture is now going to be associating "Samsung phone" with "time bomb" for a long…

And the event taking place on an airplane is close enough to the nightmare scenario of catching fire during a flight that it will be firmly placed into the public consciousness.

A switched off phone. Now airlines need to ban all Samsung Galaxy Note 7 phones. This hurts.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#146

I was on a flight recently and the lady next to me had a large Samsung phone on which she was constantly playing games, etc. and I was very worried. I was also afraid of questioning if it was a Samsung Galaxy Note 7 because the attendant made an announcement saying people should turn it off and she didn't. Next time I'm not going to be afraid. Can't imagine the consequence if it caught fire at 30,000 feet.

I'm much more worried about something like this in a check-in bag, where the fire can spread uncontrollably. At least in cabin you will notice the fire early and can use the fire extinguisher.

A fire extinguisher is not going to do much against a lithium fire. But at the same time, such fire would end before you even got up from your seat - the only concern would be something inside the plane catching fire, but literally everything inside the cabin is fireproof.

Fire inside the hold is another matter entirely, but there are fire suppression systems fitted into all planes nowadays.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#147

It's my understanding that all Lithium Ion batteries can fairly easily catch fire if they are not treated somewhat carefully, typically by a circuit that prevents loads that might cause it to heat up. Is it theoretically possible that malware could be designed that would cause a Lithium Ion powered smart phone's battery to catch fire? I'm thinking it would be more of a low-level firmware update where a programmable l…

This is about Macbooks, not phones, but it's interesting background on your question nonetheless: https://media.blackhat.com/bh-us-11/Miller/BH_US_11_Miller_B...

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#148
post #78
post #6

Earlier quoted context omitted.

And the event taking place on an airplane is close enough to the nightmare scenario of catching fire during a flight that it will be firmly placed into the public consciousness.

I flew Emirates last week, and the preflight announcement about electronic devices said use of all devices was ok, except Galaxy Note 7 which need to stay turned off during the whole flight. I can't imagine much worse PR, when yoir products are routinely called out by neutral third parties for being an actual hazard source.

Wow that's amazing. I'd love to hear a recording of that.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#149
post #134

Earlier quoted context omitted.

And this thing was supposedly off when it started smoking: "Green said that he had powered down the phone as requested by the flight crew and put it in his pocket when it began smoking." What's the remedy here? All Galaxy Notes in the airtight metal box until we land?

First I'm surprised Al Queda doesn't use a special OS or a virus to make phones explode on a plane. Second, it could be competitors who specifically target the Note 7 with a 0-day attack to harm Samsung's reputation. All phones with a battery are a fire hazard if they get the wrong OS.

This is dangerously wrong.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#150

I'm not sure why everyone is caught up with the competition between Apple and Samsung when the Blu R1-HD sells for $59. Most people I know would be indifferent between the Blu R1-HD and a higher end phone (considering performance, battery life, form factor, build quality, camera and screen quality).

Theres a bigger difference than you think.

I have here a Sony Xperia E1 and a Motorola Moto G (2nd gen)

The Xperia is also $59 and Sony is a more widely known brand so let's assume they're similar.

The Moto G was $179 new some years ago the Xperia is $59 today.

On paper, they're similar in terms of ram, cpu cores, flash, gpu, etc.

But in practice... there is an absolute world of difference, and we're not talking flagship phones vs cheap ones, we're talking one cheap phone vs a slightly less cheap phone, but still low-mid range.

The screen on the sony sucks by comparison, its all washed out and grey (not IPS), the speakers also suck, the camera sucks, the letters in the SONY logo are falling off it now says SO, the thing is a bastard to hold on to because the case is slippery. It's also just slower for some reason, even though the CPU is faster, so I assume the flash is crappy? And the digitizer sucks, scrolling goes wobbly all the time. (I thought, oh, I'll buy a cheap Sony, they make good stuff... I guess cheap shit is cheap shit no matter whose name is on it.)

and that's Sony, so I can only imagine Blu is worse.

(just FYI, flagships are better at everything in terms of speed, display quality, camera, feeling, etc, but they also do A LOT MORE physically, i.e. they have NFC, they're waterproof, they read fingerprints, they have multiple gyros, etc)

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