"He has already replaced it with an iPhone 7." This is the biggest FU to samsung.
The commercial writes itself. Apple should be in negotiations with the guy already.
Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane
71–80 of 195 posts
Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane
#72What are the odds this is properly investigated? Korean chaebol culture is notoriously close-fisted.
Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane
#73Earlier quoted context omitted.
Recalling and replacing a product that can spontaneously catch fire is not going "above and beyond". It is the bare minimum .
What would you have liked to see beyond replacement?
Transparency around what the problem was, why it happened, and how it was fixed.
Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane
#74When we flew with Lufthansa a few weeks ago they expressly forbade the use of the Galaxy Note 7. I have never heard something like that - its a real problem for Samsung.
Both ANA and Air Canada had a Note 7 announcement at the start of their flights when I flew SEA-YVR-HND-YVR-SEA telling people not to use or charge their phones in flight.
Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane
#75Earlier quoted context omitted.
I'm much more worried about something like this in a check-in bag, where the fire can spread uncontrollably. At least in cabin you will notice the fire early and can use the fire extinguisher.
I don't think lithium batteries are allowed in check luggage. You're supposed to carry them on.
Thank God everyone carefully reads and follows the checked luggage rules and regulations! ;)
Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane
#76Time to short Samsung.
Not a trader, but it sounds more like a blood in the streets situation to me.
Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane
#77Some of the datacenters I visit have signs on them forbidding people from having Samsung Note 7s on the floor.
"Keep them in your car," one of the signs said. Hmmm, maybe storing them near many liters of gasoline isn't the best idea . . .
Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane
#78This is a huge problem for Samsung. Individual recalls don't usually damage companies permanently; people understand that sometimes shit happens, and they quickly forget about it. But two in a row, when the replacements were supposed to be safe, is the kind of thing that etches itself much more deeply into public consciousness. Popular culture is now going to be associating "Samsung phone" with "time bomb" for a long…
And the event taking place on an airplane is close enough to the nightmare scenario of catching fire during a flight that it will be firmly placed into the public consciousness.
I flew Emirates last week, and the preflight announcement about electronic devices said use of all devices was ok, except Galaxy Note 7 which need to stay turned off during the whole flight. I can't imagine much worse PR, when yoir products are routinely called out by neutral third parties for being an actual hazard source.
Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane
#79Earlier quoted context omitted.
And the event taking place on an airplane is close enough to the nightmare scenario of catching fire during a flight that it will be firmly placed into the public consciousness.
I flew Emirates last week, and the preflight announcement about electronic devices said use of all devices was ok, except Galaxy Note 7 which need to stay turned off during the whole flight. I can't imagine much worse PR, when yoir products are routinely called out by neutral third parties for being an actual hazard source.
It was also mentioned on my recent flights in the USA and Europe on various OW airlines as well. Heck even in pre-boarding announcements at the gates. Really not the publicity you want.
Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane
#80"He has already replaced it with an iPhone 7." This is the biggest FU to samsung.
Apple commercial actor, Dos Equis most interesting man style:
I don't always charge my iPhone 7 (shows headphone plugged into the lighting port), but when I do...I do it without bringing down commercial airliners.