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Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

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101–110 of 195 posts

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#101
> Green’s colleague went back onto the plane to retrieve some personal belongings and said that the phone had burned through the carpet and scorched the subfloor of the plane.

I'm surprised this airline still doesn't have Planegard or something similar on board their aircraft. Burning/exploding devices are going to happen often enough that this should be a necessity.

https://www.youtube.com/watch?v=kU4ALLsedj0

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#102
post #94
post #85

What percentage of Galaxy Note 7 owners know they have a Galaxy Note 7? I imagine some break down is: I have an Android phone. I have a Samsung phone. I have a Samsung Galaxy. I have a Samsung Galaxy Note. But Samsung Galaxy Note 7, specifically? I'm guessing at best 50% might know that.

Closer to 100%. It's a flagship device released less than two months ago (Aug 19), notable for its stylus (that regular Galaxies don't have).

Never underestimate the stupidity of people.

My friend works at a Samsung store and had people trying to return their Galaxy S4s.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#103
post #93

Earlier quoted context omitted.

This isn't their only appliance that has been catching fires. There are several washing machines in Australia, made by Samsung, that have caused house fires.

Source?

Dunno about Australia, but this was about washing machines in the US: http://money.cnn.com/2016/09/28/news/samsung-cpsc-washing-ma...

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#104
It's my understanding that all Lithium Ion batteries can fairly easily catch fire if they are not treated somewhat carefully, typically by a circuit that prevents loads that might cause it to heat up.

Is it theoretically possible that malware could be designed that would cause a Lithium Ion powered smart phone's battery to catch fire? I'm thinking it would be more of a low-level firmware update where a programmable logic device was used as part of the battery protection circuit.

Thoughts?

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#105
I'm not sure why everyone is caught up with the competition between Apple and Samsung when the Blu R1-HD sells for $59. Most people I know would be indifferent between the Blu R1-HD and a higher end phone (considering performance, battery life, form factor, build quality, camera and screen quality).

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#106
post #85

What percentage of Galaxy Note 7 owners know they have a Galaxy Note 7? I imagine some break down is: I have an Android phone. I have a Samsung phone. I have a Samsung Galaxy. I have a Samsung Galaxy Note. But Samsung Galaxy Note 7, specifically? I'm guessing at best 50% might know that.

I don't follow this at all. I definitely have a very skewed sample, but I haven't ever met a single person who didn't know exactly what type of smartphone they own. Phones are expensive, a Note 7 would be nearly brand new and is the most expensive and highest quality phone out there. I would guess that 99% of owners know what they have. People don't just pick up top-of-the-line flagships on a whim, only the most rich…

I've definitely known some older folks who didn't know what phone they had. It was typically selected or even purchased for them by a family member.

That said, it's relatively unlikely that these folks would have a brand new flagship phone so soon after release.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#107
Does anyone else think like me this might be a one time failure that is caused by the replacement phone being dropped or mishandled? Or, perhaps, a setup by the competition?

Unless I see statistical evidence that replacement Note 7 is catching on fire (random, different circumstances), then I do not see a reason to believe Note 7 replacement is b0rked.

Unfortunately, most people do not reason like that. Samsung's reputation will suffer, even after this single "Replacement Note 7 on fire" incident.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#109
post #78
post #6

Earlier quoted context omitted.

And the event taking place on an airplane is close enough to the nightmare scenario of catching fire during a flight that it will be firmly placed into the public consciousness.

I flew Emirates last week, and the preflight announcement about electronic devices said use of all devices was ok, except Galaxy Note 7 which need to stay turned off during the whole flight. I can't imagine much worse PR, when yoir products are routinely called out by neutral third parties for being an actual hazard source.

True, all airlines I used last week had such a warning, to turn it off for the whole time on board of the airplane, even while still on ground.

One of the airlines last week shorted the warning to "Samsung 7 phone".

Bad PR for Samsung.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#110
post #69

Samsung really needs to cut bait here, accept and admit fully that they made a major engineering mistake, come clean, and forcibly recall ALL the devices, before there is a major disaster. The time for serious, adult action was several weeks ago. From here on out, they deserve what they get.

The thing is, this was a replacement Note 7, which therefore includes their fix for the issue. So either they made a second mistake, or this is a very unlucky coincidence, or something else is going on.
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