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Bike manufacturer sees huge reduction in delivery damage by printing TV on box

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Re: Bike manufacturer sees huge reduction in delivery damage by printing TV on box

#203
post #200

I see a possible solution here using technology: Senders should add a small $1 "black box" recording acceleration data, and shipping companies should be able to query for a certain package and a certain timestamp, which employee was accountable at that moment. Then when you receive a broken package, the black box tells you the timestamp when it was thrown to the ground, you tell that to the shipping company, which th…

Products similar to this do exist including "intervention services"... presumably for more than $1 though http://customcritical.fedex.com/us/services/secure/monitorin...

Re: Bike manufacturer sees huge reduction in delivery damage by printing TV on box

#204

Earlier quoted context omitted.

Even worse when you can't get your package because they give no delivery window and attempt to deliver it to you during class, make you pick it up somewhere, then say it's your fault for not being at home 24/7.

My apartment door buzzer calls my phone. Generally they don't even attempt to buzz me , and then make me pick it up on the other side of the city.

Wow, cool. Where did you get that? Does it also have other features such as allowing you to talk to the person in front of the door?

Re: Bike manufacturer sees huge reduction in delivery damage by printing TV on box

#205

Earlier quoted context omitted.

A friend of mine shipped books to me via usps, once, one physics book was replaced by a bible. Very odd.

I wonder if the person who made the switch thought it was the funny thing to do or the good thing to do.

Knowing the price of textbooks it mostly seems like the thievy thing to do.

Re: Bike manufacturer sees huge reduction in delivery damage by printing TV on box

#206
post #200

I see a possible solution here using technology: Senders should add a small $1 "black box" recording acceleration data, and shipping companies should be able to query for a certain package and a certain timestamp, which employee was accountable at that moment. Then when you receive a broken package, the black box tells you the timestamp when it was thrown to the ground, you tell that to the shipping company, which th…

Great idea, but how about 95c cost

Re: Bike manufacturer sees huge reduction in delivery damage by printing TV on box

#207

Earlier quoted context omitted.

When we make a new box, we throw it about 20 feet across the warehouse to simulate the UPS/Fedex treatment. As a manufacturer, I can assure you that they try really hard to not pay your damage claims unless it can survive that. It would be great if someone could disrupt the duopoly of bad service.

Interestingly in Germany UPS has a good reputation (niche premium carrier). And it really seems that they handle packages better than our local carriers DHL, Hermes, DPD et al. Probably it's just impossible to find enough good employees (for the salary they are willing to pay), and once you reach a certain scale, you will always face such issues.

> they handle packages better than our local carriers DHL

God DHL is such an utter shit-show, it's amazing.

> for the salary they are willing to pay

Yeah that tends to be a big issue, there isn't any positive incentive to care, and the "production" incentives (number of packages through) generally go the other way, wasting time treating packages carefully is a good way to not meet quota and get shit-canned. And let's not kid ourselves, consumers aren't generally willing to pay for expensive careful shipping either.

Re: Bike manufacturer sees huge reduction in delivery damage by printing TV on box

#208
post #198

I should paint a TV on myself for when I'm riding my bike in traffic.

A researcher from Bath University found that drivers gave him less space when he was wearing a helmet. They gave him the most space when he was wearing a long blonde wig. http://archive.cosmosmagazine.com/news/blonde-wigs-safer-hel...

Startup opportunity: bike helmets with wigs on top.

Re: Bike manufacturer sees huge reduction in delivery damage by printing TV on box

#210
The details of shipping are quite interesting. Martin Guitars (a well know brand) removes absolutely every reference to their brand or the fact that they are guitars or musical instruments in the external packaging, while keeping an internal box with their logo, etc... a box within a box

They started doing so after having issues with "disappearing" guitars in transit (though probably at the moment with all the new tracking systems this is more complicated nowadays)

Their packaging is also quite protective, as you can imagine with a musical instrument...

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