81–90 of 245 posts
Unfortunately, the boy who cried wolf will apply if this is more widely adopted, and then pity the poor folks who order TVs.
Either TVs are getting better service for free, or bikes aren't getting the service that they pay for.
I wonder what sort of damage these bikes are receiving, because they're designed to be ridden by a person... a TV is definitely far more fragile.
The crack in the shifter was more of a cosmetic issue, but the pulley wheel had to be replaced immediately.
The rear derailleur has a steel guard. Without it, the derailleur probably wouldn't have survived this.
Not everything on a bike is as sturdy as the frame.
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Maybe the resulting increase in shipping insurance payouts will finally force logistics companies to actually give a fuck about their quality. It's about time.
More shock stickers on all products please!
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Sarcasm? Reading comprehension for emails is so bad. And these are blue collar workers that you're targeting. If anything I'd have it be an item in a weekly team meeting, but don't you think these workers are _always_ hearing the same thing? "Hey guys, HQ said we need to break less stuff. I know we're only at 0.2% breakage but corporate says we can do better." They probably don't really give a shit, or are already do…
If they were already doing their best, a picture on the side of the box wouldn't improve their performance.
If the workers treat every single package as if it were a Ming Dynasty vase, then their throughput will drop through the floor and that won't be their best.
If they treat every single package as if it were a box of rocks, then their breakage rate will skyrocket. That also won't be their best.
Putting the TV on the side of the box tells the worker to slide the scale closer to avoiding breakage and away from moving fast.
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It happened to me. A TV intended for someone else ended up at my front door, and I had to chase the delivery guy down. Not even the correct street. It was shipped from Walmart, no signature required.
You did the right thing morally. Legally you had no such obligation. https://www.consumer.ftc.gov/articles/0181-unordered-merchan...
I wonder what sort of damage these bikes are receiving, because they're designed to be ridden by a person... a TV is definitely far more fragile.
Honestly I'm not sure. I worked at a bike shop and we would box and ship a bike for $50. I sold and shipped probably 4 bikes when I worked there and they all were received without so much as a scratch. I'd lay this one on the bike company. I'm guessing they didn't have big enough boxes for cardboard to sit between the bike and the outer box, or didn't add enough padding around the tubes or some combination of both.
My guess is that it it was still a low percentage, but that this was still worth the change. And, it would have been immeasurable at the scale you were talking about.
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More shock stickers on all products please!
Thought experiment: for sufficiently fragile & expensive products, attach a small black-box style "smart tag" equipped with a accelerometers. It's reset when yielded to the shippers, and read when the shipment is delivered. If the recorded accelerations are out of bounds (e.g. beyond the shipper's SLAs, beyond packaging standards, etc.), then there's ready evidence of shipper abuse.
[edit] Uh, maybe not so cheap from this particular company. You probably could do this for less with a little electronic device.
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It happened to me. A TV intended for someone else ended up at my front door, and I had to chase the delivery guy down. Not even the correct street. It was shipped from Walmart, no signature required.
You did the right thing morally. Legally you had no such obligation. https://www.consumer.ftc.gov/articles/0181-unordered-merchan...
It seems like people who are responsible don't care anymore. Maybe it's the wages, the pressure or whatever. It looks like it's about time to replace even more humans from the equation.