“Sonicwall products are not returnable” • Hacker News Board

Re: “Sonicwall products are not returnable”

#111

Post by op00to » Sat, Sep 10, 2016, 10:53 AM UTC

edkennedy wrote: post #34

MrTonyD wrote: post #32

Earlier quoted context omitted.

Or just don't buy Dell. Why should I have to examine every supplier's fine print to figure out whether I need to go through a reseller?

The idea is you use a reseller for all your products, they manage the relationship with the manufacturer or publisher and work to get you the best price/service. If you have doubts about using a "middle man" keep them honest with a 2nd or 3rd quote, sometimes direct every now and then. But working with one rep for all your products can be a huge boon to doing business in savings of money and time. Disclaimer: I work…

Note, for big purchases you can't actually comparison shop VARs due to something called deal registration. Basically the reseller tells the vendor about the deal, and is protected by the vendor not letting anyone quote a lower price.

Re: “Sonicwall products are not returnable”

#112

Post by user5994461 » Sat, Sep 10, 2016, 11:38 AM UTC

benologist wrote: post #96

grahamburger wrote: post #20

Earlier quoted context omitted.

Well, let's be honest - Dell has no excuse for not allowing returns on these items. That's unbelievable, tbh. One of the reasons I buy most of this kind of stuff from Amazon.

How is it even legal? Consumer protection laws are a thing in tons of countries specifically to stop companies exploiting people with eg, unfair refund policies... Steam/Valve recently learned that the hard way in Australia, Apple in Europe etc.

The product mentioned are expensive entreprisey products, mostly sold business-to-business.

The europeans laws offer little protection to companies. Consumer laws apply only when selling directly to consumers.

Re: “Sonicwall products are not returnable”

#113

Post by svadliti » Sat, Sep 10, 2016, 1:57 PM UTC

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Re: “Sonicwall products are not returnable”

#114

Post by [deleted] » Sat, Sep 10, 2016, 3:27 PM UTC

consto wrote: post #56

kipdotcom wrote: post #2

Dell EqualLogic™ and EqualLogic-branded products, Dell|EMC, EMC and VCE-branded products, Dell Compellent™ and Compellent-branded products, Dell KACE™ and KACE-branded products, Dell Force10™ and Force10-branded products, PowerVault ML6000 tape libraries, PowerVault DL and DR products, Dell SonicWALL™ and SonicWALL-branded products, Dell Wyse™ and Wyse-branded products, Dell Quest™, Quest™, ScriptLogic™ and VKernel™…

This simply can't be legal in the EU, can it?

[deleted]

Re: “Sonicwall products are not returnable”

#115

Post by brianwawok » Sun, Sep 11, 2016, 7:19 PM UTC

FireBeyond wrote: post #88

brianwawok wrote: post #84

Earlier quoted context omitted.

Oh so I only get my bank account drained for 10 days if I use my debit. Please tell me why I would use Debit again? Remember I also lose the 2% cashback I get on my credit, on top of my bank account being drained for 10 days and perhaps my mortgage payment bouncing if I didn't catch it in time.

As mentioned by the grandparent: If your debit card is branded Visa/MC, the bank is required to issue an "immediate" (usually "overnight") refund while investigated.

So what happens if your account drain causes your mortgage payment and car payment to bounce?

I don't have time to mess with that. Use credit.

Re: “Sonicwall products are not returnable”

#116

Post by danielweber » Sun, Sep 11, 2016, 9:19 PM UTC

oh_sigh wrote: post #93

CamperBob2 wrote: post #82

Earlier quoted context omitted.

That's crazy. 90% of random eBay sellers take returns. I would never have expected Dell to pull shit like this.

It may be for protection of other customers. A bad actor could order some of those devices, flash the firmware with an evil version(or somehow modify it), and then send it back to dell.

As someone who spent too many years at a Sonic Wall competitor, we always completely wiped the boxes we got back.

Re: “Sonicwall products are not returnable”

#117

Post by hrrsn » Thu, Sep 15, 2016, 4:01 AM UTC

Alupis wrote: post #59

hrrsn wrote: post #37

Earlier quoted context omitted.

While I don't have experience with Mikrotik, I've been really happy with the Ubiquiti gear I've installed.

Ubiquiti and Mikrotiks are a good match for each other. I've no experience with Ubiquiti's routing equipment, but their wireless devices (big backhaul dishes all the way down to the small office AP's) are fantastic. Backed by a Mikrotik, you have a very powerful and flexible package for a fraction of the cost of the competitors. Many WISP's use Ubiquiti wiresless equipment paired with Mikrotik's on the back end.

We use UniFi APs, Unifi Video and EdgeRouters/EdgeSwitches across all of our locations. Mikrotik was next on the list of things to check out, but in the 18 months since we've deployed them we haven't had a single issue.

Re: “Sonicwall products are not returnable”

#118

Post by Alupis » Fri, Sep 16, 2016, 8:55 PM UTC

hrrsn wrote: post #117

Alupis wrote: post #59

Earlier quoted context omitted.

Ubiquiti and Mikrotiks are a good match for each other. I've no experience with Ubiquiti's routing equipment, but their wireless devices (big backhaul dishes all the way down to the small office AP's) are fantastic. Backed by a Mikrotik, you have a very powerful and flexible package for a fraction of the cost of the competitors. Many WISP's use Ubiquiti wiresless equipment paired with Mikrotik's on the back end.

We use UniFi APs, Unifi Video and EdgeRouters/EdgeSwitches across all of our locations. Mikrotik was next on the list of things to check out, but in the 18 months since we've deployed them we haven't had a single issue.

Yep, they make great hardware.

I recommend attending one of their conferences if you ever get the chance. In the US, they usually have one annually in Las Vegas[1] (a lot of fun!, and they have one coming up soon in October). They also do conferences around the world[2].

It's been a few years since I attended one, but they used to (and might still) give out free products at the conferences. Usually it was a free sample of one of their new products. For example, I got an original UniFi device when they launched that product line. Installed it at home (way overkill for a small house!), and it's still working perfectly all these years later (has to be close to 5-6 years).

Ubiquiti's conferences are a lot less expensive than the Mikrotik MUM's (conferences), although Mikrotik's offer a lot of training and what-not as well as normal conference talks.

[1] http://community.ubnt.com/t5/Ubiquiti-Events-and-Conferences...

[2] http://community.ubnt.com/t5/Ubiquiti-Events-and-Conferences...