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“Sonicwall products are not returnable”

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Re: “Sonicwall products are not returnable”

#31

Post by mikeash »

lsiunsuex wrote: post #14
DanBlake wrote: post #5

Did you buy it with a credit card? Most of them have additional protections that let you fix situations like this. Not sure if it applies to returns, but for instance I know you get a guaranteed extra warranty with anything you buy with your amex past the manufacturers, etc..

I'm considering this - but I used the boss's debit card so I'm not sure it'll work. Debit cards being "same as cash" in the USA, not sure those terms protect wrongful purchases. But - can't hurt to try.

Typically debit cards are run as credit when used online, so it's effectively a Mastercard or Visa with different payment terms on the back end. You should have all the same rights and features as any other Mastercard or Visa for those purchases.

I agree with the other fellow that you should avoid using them, though. You may have the same rights, but the potential consequences are different. A credit card which you pay off each month provides the same basic functionality but with more safety. Plus you get to make 0.01% of interest off the float.

Re: “Sonicwall products are not returnable”

#32

Post by MrTonyD »

op00to wrote: post #30

This is why, if you're a small company unable to have a direct, strategic, named Dell sales relationship, you buy from Dell through a reseller. ALWAYS USE A RESELLER. The reseller has the strategic relationship, they'll go to bat for you, and you don't have to mess around on twitter trying to get your $500 back.

Or just don't buy Dell. Why should I have to examine every supplier's fine print to figure out whether I need to go through a reseller?

Re: “Sonicwall products are not returnable”

#34

Post by edkennedy »

MrTonyD wrote: post #32
op00to wrote: post #30

This is why, if you're a small company unable to have a direct, strategic, named Dell sales relationship, you buy from Dell through a reseller. ALWAYS USE A RESELLER. The reseller has the strategic relationship, they'll go to bat for you, and you don't have to mess around on twitter trying to get your $500 back.

Or just don't buy Dell. Why should I have to examine every supplier's fine print to figure out whether I need to go through a reseller?

The idea is you use a reseller for all your products, they manage the relationship with the manufacturer or publisher and work to get you the best price/service. If you have doubts about using a "middle man" keep them honest with a 2nd or 3rd quote, sometimes direct every now and then. But working with one rep for all your products can be a huge boon to doing business in savings of money and time.

Disclaimer: I work for a VAR

Re: “Sonicwall products are not returnable”

#35

Post by jessaustin »

davidu wrote: post #16
lsiunsuex wrote: post #14

Earlier quoted context omitted.

I'm considering this - but I used the boss's debit card so I'm not sure it'll work. Debit cards being "same as cash" in the USA, not sure those terms protect wrongful purchases. But - can't hurt to try.

As an aside, you should never use a debit card online, ever, ever, ever. Candidly, you should never use it for anything other than taking money out of an ATM.

My bank eventually relented when I demanded an ATM-only card rather than a debit card. The person helping me was like, "no way we'd ever allow that" and then, "oh wow the system says you can have that, let me find that box of ATM-only cards."

Re: “Sonicwall products are not returnable”

#36

Post by Spoom »

grahamburger wrote: post #29
brianwawok wrote: post #18

Earlier quoted context omitted.

Credit card gets stolen - I call bank, they remove charge, and I don't pay until matter is resolved. Debit card gets stolen - All my money is taken out of my bank. I now cannot pay my rent or buy groceries. I tell bank, and they start an investigation. Maybe in 90 days I get my money back. Never ever use a debit online. In fact, don't use in person. Debit cards are fine for ATM to get cash, for anything else use CC.…

Using your credit card for everything is a great way to find yourself deeply in debt. It's (intentionally!) easy to overspend when using a credit card, and end up carrying a balance. Also many people (like me) don't have good enough credit to get a fancy-pants 2% back credit card. I personally use a Simple card for spending and only transfer spending money to it weekly - helps keep spending in check and limits my los…

Using your credit card for everything is a great way to find yourself deeply in debt. It's (intentionally!) easy to overspend when using a credit card, and end up carrying a balance.

This is why I have a second checking account that I transfer money to from my primary checking every few days to match the current credit card balance. That way, my primary checking always contains money free of credit card obligation. (Obviously, I then pay off the statement balance from this account every month.)

Re: “Sonicwall products are not returnable”

#37

Post by hrrsn »

k_sze wrote: post #26

It's not just bad business practice. At the company I work at, our anecdotal experience with Sonicwall products has just been shitty. You buy a router and you still need to pay extra to activate advanced features. What a shitty product. In contrast, we bought a whole bunch of Mikrotik's RouterBoards, they're really inexpensive and come with really powerful features that you don't need to pay extra for. We're starting…

While I don't have experience with Mikrotik, I've been really happy with the Ubiquiti gear I've installed.

Re: “Sonicwall products are not returnable”

#38

Post by helloagainfren9 »

k_sze wrote: post #26

It's not just bad business practice. At the company I work at, our anecdotal experience with Sonicwall products has just been shitty. You buy a router and you still need to pay extra to activate advanced features. What a shitty product. In contrast, we bought a whole bunch of Mikrotik's RouterBoards, they're really inexpensive and come with really powerful features that you don't need to pay extra for. We're starting…

Ugh, yeah. Ran into that same scenario while working with my third ever consulting client. The features we wanted were advertised as built in, with no (obvious) mention of it being a kind of "in app purchase".

I felt like a total asshole telling this client we needed to shell out another few hundred bones. Then the thing ran like shit (need a lot of rebooting) and we replaced it after 9 months.

Haven't looked at their garbage since.

Re: “Sonicwall products are not returnable”

#40

Post by admax88q »

eli wrote: post #22

You may be able to get some level of relief from your credit card. My American Express card comes with the following benefit for free: " If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price (excluding shipping and handling), up to $300 per item, up to a maximum of $1,000 per calendar year per Card accoun…

> an eligible item
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