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“Sonicwall products are not returnable”

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Re: “Sonicwall products are not returnable”

#21

Post by [deleted] »

degenerate wrote: post #6
kipdotcom wrote: post #2

Dell EqualLogic™ and EqualLogic-branded products, Dell|EMC, EMC and VCE-branded products, Dell Compellent™ and Compellent-branded products, Dell KACE™ and KACE-branded products, Dell Force10™ and Force10-branded products, PowerVault ML6000 tape libraries, PowerVault DL and DR products, Dell SonicWALL™ and SonicWALL-branded products, Dell Wyse™ and Wyse-branded products, Dell Quest™, Quest™, ScriptLogic™ and VKernel™…

Seriously, Dell has no excuse for how ridiculously buried this information is. Let's take these terms and stick them where they actually belong, right next to all the other crap they make me agree to EVERY time I purchase something: http://i.imgur.com/MTOujSd.jpg Was that so hard, Dell? Was it?

[deleted]

Re: “Sonicwall products are not returnable”

#22

Post by eli »

You may be able to get some level of relief from your credit card. My American Express card comes with the following benefit for free:

"If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price (excluding shipping and handling), up to $300 per item, up to a maximum of $1,000 per calendar year per Card account, if you purchased it entirely with your eligible American Express® Card. Please read important exclusions and restrictions.‡"

Re: “Sonicwall products are not returnable”

#25

Post by hackuser »

Silhouette wrote: post #3

I sympathise, and I appreciate someone raising awareness of the situation. Perhaps the negative attention will prompt Dell to review this policy. That said, is it really normal to expect to be able to return a non-faulty product once it's shipped, or unreasonable of Dell to refuse such returns if they don't want to sell on that basis? In my country (the UK) there are consumer protection laws that include various righ…

> is it really normal to expect to be able to return a non-faulty product once it's shipped, or unreasonable of Dell to refuse such returns

It's normal for people to make mistakes, including people who are Dell customers. Good, normal businesses accommodate their customers, try to help them succeed and build good relationships, and don't treat them like suckers, potential criminals or bad schoolchildren when something goes wrong. They don't cite terms, they find solutions.

But for a business customer, there is an easy solution to this problem: Find a vendor who does want your business. Be glad it happened with a $500 order and not something more expensive; it's a cheap lesson and the sooner it happened the better.

My guess is that Dell will lose more when the customer leaves and tells their friends (ignoring the HN post) than they would over one return. But that's their problem, not yours.

Re: “Sonicwall products are not returnable”

#26

Post by k_sze »

It's not just bad business practice. At the company I work at, our anecdotal experience with Sonicwall products has just been shitty. You buy a router and you still need to pay extra to activate advanced features. What a shitty product.

In contrast, we bought a whole bunch of Mikrotik's RouterBoards, they're really inexpensive and come with really powerful features that you don't need to pay extra for. We're starting to deploy them everywhere and we'll eventually phase out the shitty Sonicwall.

Re: “Sonicwall products are not returnable”

#27

Post by cmurf »

mindcrash wrote: post #15
celticninja wrote: post #4

This would be illegal in the EU. The US needs better consumer protection laws.

Nope, this wouldn't be illegal in the EU. Consumer protection law is a consumer protection law -- meant for when you buy stuff as a person . If you however buy stuff as a business entity consumer law do not apply, so you are just as fucked as the person who made the pastebin. This is also why the likes of Dell and HP sell business services and these services don't come cheap (and when you don't get them and your serv…

There could be tax complications here, using a personal credit card to buy the computer and then transfer it to the business with an expense report. It's a lot more straightforward to use the company credit card even if you're a sole proprietor.

Re: “Sonicwall products are not returnable”

#28

Post by moepstar »

eli wrote: post #22

You may be able to get some level of relief from your credit card. My American Express card comes with the following benefit for free: " If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price (excluding shipping and handling), up to $300 per item, up to a maximum of $1,000 per calendar year per Card accoun…

Not having an American Express Card and not having read their terms...

But: have you read the "important exclusions and restrictions"?

Also, the buyer would still be out of around 200$ plus shipping even if he'd be refunded by Amex...

Re: “Sonicwall products are not returnable”

#29

Post by grahamburger »

brianwawok wrote: post #18
pritambaral wrote: post #17

Earlier quoted context omitted.

Why?

Credit card gets stolen - I call bank, they remove charge, and I don't pay until matter is resolved. Debit card gets stolen - All my money is taken out of my bank. I now cannot pay my rent or buy groceries. I tell bank, and they start an investigation. Maybe in 90 days I get my money back. Never ever use a debit online. In fact, don't use in person. Debit cards are fine for ATM to get cash, for anything else use CC.…

Using your credit card for everything is a great way to find yourself deeply in debt. It's (intentionally!) easy to overspend when using a credit card, and end up carrying a balance.

Also many people (like me) don't have good enough credit to get a fancy-pants 2% back credit card.

I personally use a Simple card for spending and only transfer spending money to it weekly - helps keep spending in check and limits my losses if it were lost / stolen. I've been using a method like that for several years and avoiding credit cards as much as possible and I'm now very close to being completely out of debt, which never would have happened if I continued to rely on my own self-will to not overspend on a credit card.

Re: “Sonicwall products are not returnable”

#30

Post by op00to »

This is why, if you're a small company unable to have a direct, strategic, named Dell sales relationship, you buy from Dell through a reseller. ALWAYS USE A RESELLER. The reseller has the strategic relationship, they'll go to bat for you, and you don't have to mess around on twitter trying to get your $500 back.
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