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How Google obliterated my 4 year old Chrome extension featuring 24k+ users

by.graffino.com

101–110 of 252 posts

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#102
post #3

I'm starting to think that if Google had a service where you could pay $10/$20/whatever, and actually get someone reasonably well informed to read what you're saying and direct your issue to the right person, they'd have another significant revenue stream on their hands ;-)

There is a larger pattern here. Is there any large B2C web service that's not monetized by selling the users' data (for advertisement targeting etc.)? For example, I would absolutely love to pay a monthly fee to Twitter (say, 3-5€) in exchange for an ad-free, unmodified, chronological timeline. And I would also consider paying something (say, 10€ a month) to Google in exchange for an ad-free search site that does not…

A little off-topic, but I was just talking about that Twitter idea the other day with someone. He had asked if I thought Twitter would go private or sell off. I said that Twitter should look at ways to monetize their stream outside of ads. Like you, I would gladly pay a couple bucks a month to customize my feed how I want it.

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#103

Earlier quoted context omitted.

Great. Now they should offer the same for the search engine.

I think you can? https://contributor.google.com . Not that I’ve tried it - I’m not allowed to in the UK.

Contributor is only for sites that use Google's ad products. I don't think it works in Search.

Essentially, it's a way for a site's users to bid for its ad spots. If you bid more than the advertisers, you don't have to see the ads.

It's quite a clever idea really, but I don't think it has much uptake from publishers.

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#104
post #92

Earlier quoted context omitted.

I can reassure you, as a Google Apps for Business customer, that they treat their paying customers with every bit the same contempt as they treat their free end users.

Is it a sarcasm ?

Sadly not. Getting support for anything that isn't Adwords from Google is hopeless.

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#105
post #67
post #22

Not providing any meaningful support is Google's business model - you can see them talk about it at https://www.youtube.com/watch?v=bU0Z_HAzO3I > Google estimates that they would need to hire over 20,000 customer service people to deal with 1 query every three years from each customer. So it has decided - as far as possible - to employ zero people and rely on algorithms. https://shkspr.mobi/blog/2013/02/googles-custo…

Which is a really good argument for never developing for the Google eco-system. Because you can't afford to invest in a platform where if something goes wrong you're just f*cked.

Agreed. At least on other corporate eco systems (Microsoft, Oracle, etc.), if you are a paying customer, you have great support.

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#106
post #42

It seems recently like anything inbound to Google goes into /dev/null! A number of us have been trying to get a response regarding Google Apps accounts with Play Music, and we're paying customers. There's no response to the forum https://productforums.google.com/forum/m/?utm_medium=email&u... nor when I put it on Twitter and when a load of us tried direct feedback via the app, that still hasn't got any response. Clea…

anecdotally, you can get good support if you're a customer, but there's a big difference between a customer and a user. I've heard (not confirmed personally, just overheard at conferences), that if you spend enough on adwords to register on their radar as a customer, things are easy to get sorted even if they're nowhere adwords related. the big difference is that for the most part, google users/developers/... are not…

With Google, you're not the customer. You're the product.

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#107
post #42

Earlier quoted context omitted.

anecdotally, you can get good support if you're a customer, but there's a big difference between a customer and a user. I've heard (not confirmed personally, just overheard at conferences), that if you spend enough on adwords to register on their radar as a customer, things are easy to get sorted even if they're nowhere adwords related. the big difference is that for the most part, google users/developers/... are not…

I can reassure you, as a Google Apps for Business customer, that they treat their paying customers with every bit the same contempt as they treat their free end users.

[deleted]

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#108
post #99

Over 1 month and counting to update a Google Web Font (Mada) https://github.com/khaledhosny/mada/issues/11#issuecomment-2...

Sorry to say, but don't get your hopes up... It seems like Google doesn't care about ever updating the fonts they distribute. The author of Crimson Text, a very popular free web font, complains about it on his Github readme [1]: "While you are looking at the new, improved version, Google Fonts continues to offer the clumsy-looking original and has not heeded the repeated pleas for an upgrade." [1] https://github.com/…

Well... I've downloaded a newer version and now it's local... actually I have no hopes and don't care anymore... ;)

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#109
post #19

> I just want you to think twice before creating a revenue stream based on the Chrome Web Store. This is probably not a good idea in general today anyway, with Google phasing it out for Windows/Linux/macOS.

Chrome Apps are being phased out for Win/Lin/Mac, but I don't think there's a change to extensions or the store itself?

Re: How Google obliterated my 4 year old Chrome extension featuring 24k+ users

#110
post #42

It seems recently like anything inbound to Google goes into /dev/null! A number of us have been trying to get a response regarding Google Apps accounts with Play Music, and we're paying customers. There's no response to the forum https://productforums.google.com/forum/m/?utm_medium=email&u... nor when I put it on Twitter and when a load of us tried direct feedback via the app, that still hasn't got any response. Clea…

anecdotally, you can get good support if you're a customer, but there's a big difference between a customer and a user. I've heard (not confirmed personally, just overheard at conferences), that if you spend enough on adwords to register on their radar as a customer, things are easy to get sorted even if they're nowhere adwords related. the big difference is that for the most part, google users/developers/... are not…

I'd agree. If you have a company that uses Google Apps, for example, getting support for Google Apps -- with an actual human being on a telephone (!!!) -- is easy to do. And the human beings you talk to are pretty damn knowledgeable. They'd be like the second or third level after the call script monkeys at any other support service.
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