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Apple cloud services outage

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Re: Apple cloud services outage

#111

Post by mjcl »

Someone1234 wrote: post #34
api wrote: post #26

Earlier quoted context omitted.

Total tangent but: I just had a hideously bad experience trying to get something done with my developer account. It's not the first time. The IRS is easier to deal with than the app store. If iOS is their vision of the future of personal computing, then the future of personal computing is a walled garden presided over by a bureaucracy about as functional as a badly run DMV office. There is absolutely no excuse for th…

In fairness to the IRS, they're actually REALLY easy to deal with. Or they used to be, I'm not sure how the budget cuts have impacted them but I found their CS quite good.

I've still found them to be incredibly helpful when you get through to someone, but it can take an hour or two on hold. They're also helpful via mail correspondence, but letters seems to have a 30-45 day turnaround.

Re: Apple cloud services outage

#112

Post by martinp »

mxuribe wrote: post #71
octernion wrote: post #40

Days when multiple outages happen always remind me of this wonderful article: http://www.stilldrinking.org/programming-sucks

I've never read this til now...it. is. absolute. genius!!! I wish i could give you multiple upvotes for this. Thanks for sharing this!

You should also read James Mickens' USENIX articles if you haven't: http://mickens.seas.harvard.edu/wisdom-james-mickens

The humour and tone is similar to the "Programming Sucks" article. I recommend starting with "The Night Watch".

Re: Apple cloud services outage

#113

Post by blowski »

syassami wrote: post #110
blowski wrote: post #109

Earlier quoted context omitted.

I get 'command not found' so I'm assuming I have to install something? But I can't find anything when I search Google because of the generic name.

I believe he meant to write `lsof -i`

That works a lot better! Thanks both.

Re: Apple cloud services outage

#114

Post by Fej »

octernion wrote: post #40

Days when multiple outages happen always remind me of this wonderful article: http://www.stilldrinking.org/programming-sucks

I've read that before, and even have it bookmarked, but it was still worth it to read it again. It's a masterpiece.

...that's something scary to say about the tech industry, right there.

Re: Apple cloud services outage

#116

Post by BuildTheRobots »

cookiecaper wrote: post #46
Analemma_ wrote: post #38

Earlier quoted context omitted.

Red? Not bloody likely. We should be cheering Apple for even using yellow, most of the time when things are on fire we don't even get that. Instead we get "green, with the tiny blue 'i' in the corner". Status pages are a bad joke.

Yeah. Like it or not, the status page reflects on the brand identity and having a status page that reflects the real condition of the infrastructure is immensely harmful to sales. I've found that most status pages suppress information about important events more than they publish it. I wonder if there's an "engineer's feed" out there somewhere that looks like mumbo-jumbo to the layperson but could actually be useful…

For all their faults (and there are many), OVH's weathermap [1] and status page [2] are immensely good and seem surprisingly honest.

On the flip side, I've had a total inability to use EE in North Yorkshire for about 2 weeks and yet their status checker reports absolutely no problems in my area (whilst Level 2 support admits they won't have an engineer on-site until next Wednesday now).

Your suggestion for an engineer feed would be greatly appreciated; there's nothing worse than spending half a day trying to narrow down an issue only to find out it's a known and unreported fault... "to err is to be human, to lie about it is ruddy infuriating".

[1] http://weathermap.ovh.net/

[2] http://status.ovh.net/

Re: Apple cloud services outage

#117

Post by AckSyn »

syassami wrote: post #110
blowski wrote: post #109

Earlier quoted context omitted.

I get 'command not found' so I'm assuming I have to install something? But I can't find anything when I search Google because of the generic name.

I believe he meant to write `lsof -i`

oh i'm still not used to the autocorrect on OS X. Thank you for correcting my error.

Re: Apple cloud services outage

#118

Post by jlgaddis »

astrodust wrote: post #84
jlgaddis wrote: post #47

Earlier quoted context omitted.

Perhaps, but I (network engineer at an ISP) haven't heard anything like that, and all of these services have multiple upstreams and private peerings.

Comcast has as few peerings as they can legally get away with. Redundancy isn't high on their list of things to care about, apparently.

> ... as they can legally get away with.

Can you clarify a bit? I'm not sure what you mean.

An ISP isn't, by law, required to peer with anyone.

Re: Apple cloud services outage

#119

Post by brazzledazzle »

scwoodal wrote: post #49
brazzledazzle wrote: post #28

Earlier quoted context omitted.

You need a connection to Apple to use third party apps you already have installed? If true that's ridiculous.

I was watching a movie purchased via iTunes and it stopped playing due to the outage. I switched over to Netflix without any problems.

Okay, it seemed a bit outrageous.

Re: Apple cloud services outage

#120

Post by draw_down »

cookiecaper wrote: post #97
cookiecaper wrote: post #51

Earlier quoted context omitted.

New NSA program rolling out? O_O

This comment turned out to be surprisingly controversial for a pretty obvious joke. I've observed it at +4, down to +1, back up to +3, and now it's at 0! Heh. Didn't mean to rustle jimmies of any NSA contractors that may read HN. I'm sure in real life your rollouts are much smoother than this. :P

Well, I agree it got too much attention, that's for sure.
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