Earlier quoted context omitted.
Typical consumerism. I have siblings who did the same for a fancy bed. These people are mostly helpless. And you're only an employee.. I'm sure it's not great to try to turn a customer away from a sale right ? Even as a sibling, unless I'm ready to start a family war there's no leverage. ps: the 40yo man might have sold or made use of the other iPhone. I hope he did not just pile them up in a drawer.
For me personally, working there was a perpetual moral internal debate. I was good at convincing people that were on the edge of buying. On one hand, the more you sell, the higher the commission you get, for you and the whole team. On the other hand, you have to sell tech that is one of the best, but for the time being, totally overpriced. Therefore, you have to manipulate a lot, and tell half-truths if not blatant l…
I applaud your approach to sales, very empathetic. Are you still working there ?