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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#81

Post by hvb2 »

ep103 wrote: post #47
throwway120385 wrote: post #33

Earlier quoted context omitted.

You're totally right! Please refer to paragraph 213 of your service agreement, in which you agree to binding arbitration with an arbiter of our choosing at your cost. I hope this answers all of your questions! Have a wonderful day!

Not legally enforceable, but absolutely something that it would say in order to dissuade you from going to small claims court

Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict.

Then you can go back and figure out how to get your money, depending on the business this might be really hard.

And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#82

Post by rmonvfer »

I also had to do a chargeback recently because I was double billed and Anthropic refused to refund me. This seems very frequent from what I’m reading here, I wonder if Stripe will step in or something because they must be getting absolutely blasted with chargebacks and surely this should be affecting their reputation right? Not sure how the banking side of things works.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#83

Post by mrinterweb »

Anthropic is loosing the good will they built with devs faster than they built it. Its the anti-competitive and anti-opensource behviors that will erode their dev customer base. No clue how much of Anthropic's revenue is based on devs paying for claude subscriptions, but they are going to lose that quickly.

I would have jumped ship, but OpenAI saying "hold my beer" when Anthropic declined the Pentagon's safeguard removal demands is the only thing that has prevented me from jumping ship. I've considered Chinese AI services but I'm too concerned with data (proprietary code) exfiltration.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#85

Post by pesus »

throwaway449933 wrote: post #48

Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.

You mean you can't do much about it that wouldn't cost your job.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#86

Post by orphea »

dev_l1x_be wrote: post #42

What a series of disasters that are happening at Anthropic nowadays. I am not even sure what is going on with Opus 4.7 I had to switch back to 4.6 and 4.6 was already a downgrade (anecdotal + the github thread with the harness changes). I am cancelling my subscription as it is impossible to justify these degradations and paying for a subpar service especially now that we have at least 3 more models that are as good a…

I guess this is what you get when you replace common sense with LLMs.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#87

Post by 650REDHAIR »

evo_9 wrote: post #56

I recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.

Once the dispute was resolved on the card side did anthropic claw back the $100? Was your account penalized in anyway?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#88

Post by Arainach »

dakiol wrote: post #78
throwaway449933 wrote: post #48

Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.

You could quit, for starters

If anyone with principles quit the moment a company did something bad, you'd be left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving.

Sure, everyone probably has their own personal line such as "will quit if my employer is declared complicit in genocide by the UN", but bad customer service seems firmly in the "better to stay and advocate doing better from the inside" category

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#89

Post by cryptocod3 »

throwaway449933 wrote: post #48

Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.

"opinions are my own"

  - throwaway449933

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#90

Post by lynndotpy »

Iolaum wrote: post #45
bombcar wrote: post #32

Earlier quoted context omitted.

If you file pro se and even if you've agreed to ten thousand arbitration clauses, they'll at least have to spend $200 on a lawyer to respond. So, you can waste as much of their money as they wasted of yours.

$200 for you is not the same as $200 for them

With an Anthropic engineer salary netting them about $200 per hour, yeah. Multiple people from Anthropic got eyes on this and saw it was no biggy.

It makes sense if you understand, to their eyes, that $200 is more like $10.

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