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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#61

Post by Jcampuzano2 »

maxbond wrote: post #10

I feel like Anthropic keeps doing this thing were they take a hard-line position and then walk it back, I presume because they're not communicating effectively internally. So I would guess this person will get a refund but it's still a terrible look (and legitimately unacceptable behavior).

I have a feeling the devs themselves aren't the issue and it probably sucks to have to be the fall guys (though some for sure might buy into all of Anthropic's schemes).

But my best guess is they don't want to put a firm line down because they want to be free to shift it around however they'd like.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#63

Post by [deleted] »

Iolaum wrote: post #45
bombcar wrote: post #32

Earlier quoted context omitted.

If you file pro se and even if you've agreed to ten thousand arbitration clauses, they'll at least have to spend $200 on a lawyer to respond. So, you can waste as much of their money as they wasted of yours.

$200 for you is not the same as $200 for them

[deleted]

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#64

Post by 2ndorderthought »

GTP wrote: post #50
quikoa wrote: post #25

Earlier quoted context omitted.

Maybe Anthropic is just testing the waters to see what they can get away with. Left unchallenged (court, charge back, whatever) why change course?

Well, with the Chinese AI divisions becoming a serious competitor more and more, they should start caring about their reputation. Otherwise people will go to the cheaper competitor.

Yea I am more or less done with these big providers. I'm running local primarily now. These constant screw ups, not caring about customers, political issues, it's just not worth it for me. I get some people are hooked on vibe coding but the latest wave of small models I'm good for my needs.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#66

Post by nativeit »

throwaway449933 wrote: post #48

Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.

I’ve stopped using your product entirely. Anthropic may not like it, but I can do something about it.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#67

Post by true_religion »

boh wrote: post #60
CamperBob2 wrote: post #19

Earlier quoted context omitted.

This is exactly what small claims court is for. Small claims court is exempt from arbitration requirements (which are primarily aimed at avoiding class action suits). It doesn't require you to hire a lawyer, and probably won't get your account automatically nuked the way a credit-card chargeback would.

I don't think you even need to go that far. Just refute the charges with your credit card. Very high likelihood of a successful refund since they already acknowledged their error in writing.

Can companies decide not to serve you on the basis of a successful lawsuit you had against them?

If not, then it might be better to go the small claims court route.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#68

Post by 2ndorderthought »

n_e wrote: post #18
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The reply looks like it was written by an LLM. Not that this excuses anything.

If anything that's worse...

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#69

Post by ge96 »

stickfigure wrote: post #12
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

Such a great way to dissuade people like "please hold"

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#70

Post by bad_haircut72 »

culi wrote: post #51
stickfigure wrote: post #12

Earlier quoted context omitted.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

And then you use the smallest, cheapest local model to keep their AI bot busy

Theres a business there for sure - does a business you hate use AI in any customer facing way? make them burn tokens. I would 100% do this to StubHub after they screwed me over. If anyone from StubHub sees this, one day you will regret your "hang up on people with complaints" policy. People dont forget when they've been screwed by a corporation. Anthropic, this happened to me 12+ months ago and StubHub is still on my shit list, you're making enemies for life with all your current BS

My StubHub story: bought $500 tickets and accidentally bought ones in the dsabled seating section. Called 2 minutes after purchase when I realized - their response "you can relist them on the site". Who else was going to buy them?? Nobody did. Any normal human business would let you correct a basic human mistake like this, not even 10 mins after purchase, but not stubhub. They could have upsold me and I probably would have left happy! At least I could have attended. Cost me $500 but cost them a lifetime of emnity

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