HERMES.md in commit messages causes requests to route to extra usage billing
1–10 of 568 posts
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#2"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing."
Not sure I've ever seen a company openly take this position. This is a crazy policy.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#3> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing.
This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#4"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing." Not sure I've ever seen a company openly take this position. This is a crazy policy.
In many countries, this also isn't legally tenable.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#5C'mon folks, let's stop using Claude|ChatGPT|etc en masse. It's time to start the revolution (from our beds, at least)
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#6They just lost the Claude lottery, that’s all.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#7C'mon folks, let's stop using Claude|ChatGPT|etc en masse. It's time to start the revolution (from our beds, at least)
I'm in. What's next?
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#8After i was triple billed in January, they acknowledged it but refused to provide a refund. I won those credit card disputes.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#9[deleted]
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#10I feel like Anthropic keeps doing this thing were they take a hard-line position and then walk it back, I presume because they're not communicating effectively internally. So I would guess this person will get a refund but it's still a terrible look (and legitimately unacceptable behavior).