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Claude for Small Business

anthropic.com

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Re: Claude for Small Business

#512

Earlier quoted context omitted.

I think the one thing you are not taking into account is that the investors on average fundamentally don’t care. Scale arbitrage means that small companies are fundamentally about velocity - and if they get sued due to regulations that do not pierce the corporate veil, they just fold. And the ones that did not get sued make money for the vc. And figure out later how to be hipaa etc compliant. Basically, I’ve been see…

VCs and investors are a massive issue, which is ironic saying that here, but once you get into contracts with other businesses, it changes things for the business and the leadership within who do carry liability when things go wrong, especially when they have made attestations.

"who do carry liability when things go wrong" -> unless one pierces the corporate veil, it's just money. Not even their money. HIPAA - unless basically stealing data - will not generate personal liability. And even for SOX will only generate liability in limited amounts for limited people - and executives will go a long way towards avoiding the entire thing.

From what I have seen - most executives would rather shut down the business and quit than accept the possibility of personal liability - and just avoid the regions of the world in which they do have it.

Re: Claude for Small Business

#513

Earlier quoted context omitted.

You have to understand that people like you, that you that keep talking about enterprise governance and risk, should facilitate business users to do these things securely. This should have always been the case but somehow it has ended up more with restricting rather than facilitating. Hopefully tools like claude code will prove the value add more easily, changing everything I hate about corp IT.

I appreciate the feeling but this isn't so much driven by principle but by business risk through contract liability or other liability that exists within whatever place you happen to be doing business. 'Adding value' is a very interesting statement and way to judge the worth of something. Adding value to who? And if that value add also causes massive harms, how do we reconcile that? So you build a brand new app with…

Note that _passenger aviation_ is commercially non-competitive. The big 4 US airlines make money on credit cards, not airfare : they lose money on airfare. So, most people who are trying to make money will not use them as a model.

In general, safe businesses can only exist with government support or government prohibition of all other businesses globally - and that is a very hard bar to clear.

Re: Claude for Small Business

#515

Earlier quoted context omitted.

I have seen people just generate large docs with Claude cowork and they themselves have not scrutinized it or know why/how it's useful. It's just kind of impressive in its volume and well formatedness. And then they dump it in your lap as being helpful

> And then they dump it in your lap as being helpful I've been guilty of this and gotten pushback from my manager: "this feels like homework, cut these options down to 100 words each, max". Curation and refinement are even more important when you can have genAI generate reams of text. Seeking outside signals is even more important, like talking to customers, looking at real usage data, and more. It's too easy to trus…

You got prompted by your manager.

Re: Claude for Small Business

#516

Earlier quoted context omitted.

i am not hating ai or whatever. I am hating how every interaction now is some ridiculous clickbait format like "every X i know" type shit. If its so obvious that everyone is doing it then you dont need "every executive i know takes a shit" . every interaction is now laced with ulterior motives like op trying to pitch himself as ai expert to sell his courses or whatever. He is apparently going around blowing executive…

> every interaction is now laced with ulterior motives like op trying to pitch himself as ai expert to sell his courses or whatever. He is apparently going around blowing executives minds with claude cowork. so ridiculous. With all due respect, I have no idea what you are talking about. I'm saying that I've observed friends and associates (who are executives, because I'm old and work in business) pick up and adopt a…

what do you mean no idea. this is what you said

> Every executive/leader I've shown Claude Cowork

now you are saying you were merely "observing" ?

Re: Claude for Small Business

#518

By coincidence, I've looked yesterday a small documentary [1] about the people tagging all those invoices to train theses models. For 120 €/month they are reading about 1000 to 4000 invoices per day and check and tag them for AI training. [1] https://www.arte.tv/en/videos/126831-000-A/arte-reportage/

Thanks was a good watch. Sad though the example of the AI app to “help farmers” that is making things up. I would expect a generational cassava farmer to have a much better sense of how to treat the plants than an image model.

Re: Claude for Small Business

#519

I'm increasingly convinced that there's a killer app waiting for whoever can come up with a UI that makes claude code or codex accessible to the average user. Onboarding my non-software engineer teammates to it has super-charged them and essentially given them all their own personal developer that can automate tasks for them. Managing codebases, etc. is still a hassle though. 90% of the power of Excel was that it was…

[flagged]

Re: Claude for Small Business

#520

Earlier quoted context omitted.

> And then they dump it in your lap as being helpful I've been guilty of this and gotten pushback from my manager: "this feels like homework, cut these options down to 100 words each, max". Curation and refinement are even more important when you can have genAI generate reams of text. Seeking outside signals is even more important, like talking to customers, looking at real usage data, and more. It's too easy to trus…

You got prompted by your manager.

Hahaha, too true.
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