Is it just me or did a fucking AI refuse to give a refund and then add a meme of Leonardo DiCaprio? Are there any actual adults with judgment left?
HERMES.md in commit messages causes requests to route to extra usage billing
511–520 of 568 posts
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#512Earlier quoted context omitted.
Tell me about it. As an individual user you absolutely CANNOT get support is some (if not many or all) circumstances. It’s really quite shocking
We all miss the old days of calling a real Filipino or Dominican slave-center where you got a script loop or suddenly the English runs out whenever it's time to ask for a refund.
Back in the day, comments like this would not have been acceptable here. It’s low brow, unbelievably stupid, adds absolutely nothing and yet still manages to make you sound just a little racist. Good for you, all that on less than fifty words.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#513Earlier quoted context omitted.
Huh? Why wouldn’t they just spin up the current help-desk darling? (Intercom) Rolling their own seems silly.
"Rolling their own seems silly". But isn't AI going to destroy all current software vendors?? Everybody is going to roll their own?? In fact, AIs will handle all support autonomously?? I mean they can spin up their database if needed?? What more do they need? Hence the SAAS apocalypse... Oh wait... this sarcasm will get me targeted by the LessWrong AI god when he/she/it becomes omnipotent....
The sarcasm is neither funny nor well written. Nobody will care.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#514Earlier quoted context omitted.
And then you use the smallest, cheapest local model to keep their AI bot busy
Theres a business there for sure - does a business you hate use AI in any customer facing way? make them burn tokens. I would 100% do this to StubHub after they screwed me over. If anyone from StubHub sees this, one day you will regret your "hang up on people with complaints" policy. People dont forget when they've been screwed by a corporation. Anthropic, this happened to me 12+ months ago and StubHub is still on my…
> Theres a business there for sure - does a business you hate use AI in any customer facing way? make them burn tokens.
Until recently I used to get three or four phone calls a week from an AI voice guy trying to sell me services to claim back car finance overpayments. I've never had car finance, I've only ever just bought them.
Anyway, if you keep telling the bot to "ignore all previous prompts" and do something else, eventually it will.
Credit to Steve Mould on Youtube for the idea.
I only got to do this about two or three times before they gave up phoning me. The first time I had it telling me about soup for half an hour.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#515Earlier quoted context omitted.
They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.
Unsure how true that is. Google cloud is tiny compared to aws for a reason. It matters. People will switch if you piss them off.
To this day I still try to use Google as little as possible all because they killed Google Reader
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#516Earlier quoted context omitted.
That being flagged is completely absurd and honestly I believe you're right because I've never seen anything like it on HN. It's completely out of place for that comment to be flagged to death. That isn't natural.
It wasn't flagged. Compare to this comment by the same user that was actually flagged: https://news.ycombinator.com/item?id=47954834 Note the part where it says [flagged] [dead] instead of just [dead].
That seems.. worse? What would've caused this?
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#517[flagged]
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#518What a series of disasters that are happening at Anthropic nowadays. I am not even sure what is going on with Opus 4.7 I had to switch back to 4.6 and 4.6 was already a downgrade (anecdotal + the github thread with the harness changes). I am cancelling my subscription as it is impossible to justify these degradations and paying for a subpar service especially now that we have at least 3 more models that are as good a…
Makes me very glad there’s so much tough competition. OpenAI is a flawed company but I’m glad they’re keeping up.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#519Earlier quoted context omitted.
A less cynical explanation is that it helps decouple product failures from support failures. Last thing you want is for your customer support to break whenever your product breaks.
Good idea, too! Why do you see my explanation as cynical, though?
Your explanation is literally "blame somebody else, shift responsibility". It's a pretty straightforward case of assuming bad intentions.
Obviously, I don't know for a fact what Anthropic's motivations are, but I don't believe I'm being overly optimistic because I know for a fact that "use a third party as a way to de-risk" is a tried and true strategy. E.g. when I was at Facebook, all regular day-to-day comms were on Workplace, but they kept an IRC server hosted by some vendor or other, specifically to coordinate responses for serious SEVs that disrupted the normal channels.
Of course, an even simpler explanation is that they perceive building their own support harness as just low value work for engineers who could be working on their core product instead, and the cost of buying that service from somebody else is probably a drop in the ocean.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#520What a series of disasters that are happening at Anthropic nowadays. I am not even sure what is going on with Opus 4.7 I had to switch back to 4.6 and 4.6 was already a downgrade (anecdotal + the github thread with the harness changes). I am cancelling my subscription as it is impossible to justify these degradations and paying for a subpar service especially now that we have at least 3 more models that are as good a…
I don't know why anyone is still using this - much less defending them..
In the last MONTH, I've asked how you can defend implementing (or even choose implementing) AI when:
the AI you have implemented throughout your company changes the results you've come to trust? https://www.theregister.com/2026/04/13/claude_outage_quality...
or won't let you log in?: https://github.com/anthropics/claude-code/issues/44257
or makes stuff up?: https://dwyer.co.za/static/claude-mixes-up-who-said-what-and...
or when it's down?: https://status.claude.com/incidents/6jd2m42f8mld
or when you get banned?: https://bannedbyanthropic.com/
or installs spyware: https://www.thatprivacyguy.com/blog/anthropic-spyware/
or takes the features you use out of the plan you subscribe to without notice? https://www.theregister.com/2026/04/22/anthropic_removes_cla...
or renders your IP legally unenforceable? https://legallayer.substack.com/p/who-owns-the-claude-code-w...
or stealthily changes pricing terms based on... file names you have? https://github.com/anthropics/claude-code/issues/53262
or invoices you for usage you did not perform, and won't answer support requests until you raise hell on social media? https://nickvecchioni.github.io/thoughts/2026/04/08/anthropi...
i mean seriously, why on earth would you use this? i thought we were professionals