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AT&T says it has big problems. A T-Mobile salesman showed me how big

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Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#51

Earlier quoted context omitted.

Ting will be using ATT soon as part of the Dish deal.

Hope not. I'll have to drop them if so, as ATT has no service where I am. I was told Ting operates off of either one, and you can choose.

I want to buy a Sony Xperia unlocked so I might be in your boat too.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#52

Earlier quoted context omitted.

I thought about leaving Ting for the ATT Walmart prepaid plan but will stay put for now.

I'm curious about why you might switch? Pay as you go is $10 + usage, unlimited T&T & 5GB data is $25. That's plenty data for me since I'm always around wifi.

I have the $45 Unlimited (22GB) since my WiFi in NOLA is not much better than 25 down, 10 up (and since the recent hurricane not even that consistently although Cox promises things will be better than before this week) and had to buy a bunch of topups which annoyed me.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#53
post #12

Last Monday I bought 2 iphone 13 pros. One from Apple and the other from Verizon. (The Apple Store app on my phone wouldn't let me upgrade a number that wasn't attached to my iCloud account. So I stupidly bought it from verizon) We got the 13 pros in the mail on friday and neither me nor my wife liked the phone and we decided to return them. The return with Apple was easy and smooth. At the verizon store the manager…

The fact you haven’t switched lines yet speaks volumes for where they have you. Right where they want you.

There are 3 networks in the US. Verizon, ATT, and T-Mobile. T mobile is good in urban areas, but breadth and depth wise, I think it is pretty established that Verizon > ATT > T-Mobile, and the prices reflect that.

My solution is to simply never deal with agents at the mobile companies, especially not the minimum wage ones in stores and reseller outfits paid on commission. And I always just buy from Apple, although Best Buy is probably fine too.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#54
Is AT&T the new discount carrier now that T-Mobile has been buying up spectrum for the last decade? I just moved my whole family off them just to consolidate on a carrier I like a lot more, and in the process noticed that they actually had the cheapest per-meg data rates, by kind of a lot. It wasn't enough to keep me, but it was interesting.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#55
post #45
post #40

Earlier quoted context omitted.

> You’re at the mercy of randoms working retail. So true, even for Apple or (insert beloved company here). Between the turnover, low salaries, and the terrible scheduling patterns, you're blessed if you get someone who doesn't assault customers. Consequently, most retail seems to focus on training employees to "not be bad" vs "being more good."

>Consequently, most retail seems to focus on training employees to "not be bad" vs "being more good." More like they just don't give adequate training time at all. I've never had a retail job that gave as much time with the training material as the material itself said you'd spend with it.

I would think retail/general public facing working environment being basically the least desirable working environment, the most capable people will always self select out for better opportunities, especially since the pay is the lowest.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#56

AT&T would be in danger of bankruptcy if it were not for the fact that they are surviving off government welfare through the Firstnet contract[1]. It was only buildout requirements mandated by that contract that they even have a modestly functioning network. Their business plan has been to acquire some crappy Mexican carriers[2], DirecTV, as well as the new DISH contract. There's minimal investment otherwise, poor sp…

The last good business move I think ATT made was getting exclusive access to iPhones in 2007 for five years or whatever it was. And that is why I’ve been paying them around ~$40 per line per month since. Actually, it was also due to them being the only big network with SIM cards I could pop out and use another country’s SIM. Verizon took forever to get SIM cards.

The SIM was why I moved over from Verizon. I could sample/use/trade a lot of phones as I’ve always enjoyed playing with devices. On Verizon I had to go to a store to activate my devices and half the time the sales person would mark me as using an upgrade that I didn’t. I had to fight Verizon enough times before deciding enough was enough. My guess is the salespeople got some bonus or kudos for getting upgrades sold.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#58
post #29

Last Monday I bought 2 iphone 13 pros. One from Apple and the other from Verizon. (The Apple Store app on my phone wouldn't let me upgrade a number that wasn't attached to my iCloud account. So I stupidly bought it from verizon) We got the 13 pros in the mail on friday and neither me nor my wife liked the phone and we decided to return them. The return with Apple was easy and smooth. At the verizon store the manager…

I have used t mobile for like a decade. They’re a better carrier, but I have had terrible experiences in their stores before too. You’re at the mercy of randoms working retail. The best experience is no experience. Just buy your phone directly from Apple and perform the SIM swap yourself. Apple’s stores are worse than the ATT situation in this article. For most of COVID you literally could not walk in and get added t…

I just moved my whole family to Google Fi because there IS no store, and all account management is dead easy on a very well-built website. Took me several days of waiting on hold with AT&T to get the numbers transferred, and now I can never log into my AT&T account again because it wants to 2-factor the sim card in my car (my only remaining line), but it's already proven worth it for my mental well being alone.

Re: AT&T says it has big problems. A T-Mobile salesman showed me how big

#59
post #24
post #12

Earlier quoted context omitted.

The fact you haven’t switched lines yet speaks volumes for where they have you. Right where they want you.

I don't think it's that simple. There's a lot involved in switch carriers, and it's worth taking the time to cool down from the initial frustration and evaluate your options more objectively.

The last time I did it, the whole process took under 15 minutes. I kept my number. It seemed like there was barely anything involved to be honest.
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