Earlier quoted context omitted.
I had a similar experience at Google, they were so convinced they were the only good engineering company in the world and had to protect themselves from all the wrong-thinkers outside and yet the only progress they made was via acquisitions.
You'd say that Google Maps hasn't improved much in the last 20 years?
For instance: there's no way to get it to stop killing directions on reaching the destination. Apple Maps puts you into "parking" mode where you can still see the route to the destination—extremely useful for cities where you might have to drive around a bit to find a space.