Earlier quoted context omitted.
Let me also add a counter-point to my own point: Google is subject to an absolute metric crapton of abuse. With a revenue stream that massive and warchest that huge, they are a constant target for scammers the world over. It's a total warzone out there, not just in terms of cybersecurity but also in terms of fraud and abuse. If you think Nigerian prince scams are bad, just put some serious (nefarious) brainpower behi…
What makes Google unique here? I can think of many other companies who have similar scale or even larger incentives for abuse but never seem to fail to engage to the same degree as Google does.
My understanding is that there around 30mil youtube channels. Let's say that 10% of those are regular uploaders and maybe 10% of that, it's a major part of their lives. So that's around 300,000 creators. Of those perhaps 30,000 make a living from it.
Most issues that come up can probably be resolved via their current automated systems. If those creators have an average of 1 issue that needs human intervention every year, that's 300,000 cases. Which means apx 30 man-hours per case. If 10 issues that require human intervention, that's still 3 man-hours per case.
The conclusion is that Google can easily afford to provide human customer support to creators on YouTube. They simply refuse to do so in order to make more money or for philosophical reasons. Most likely, they view creators as essentially disposable and don't care if they ruin them or not. "Scale" has little to do with it.