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Tell HN: Triplebyte reverses, emails apology

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Re: Tell HN: Triplebyte reverses, emails apology

#461

Post by akerl_ »

didibus wrote: post #449
akerl_ wrote: post #306

Earlier quoted context omitted.

Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. As soon as a company does something that a chunk of people on the internet don’t agree with, there’s really no way out. They’re going to get bad press regardless of whether they retract, whether they apologize, and whether they say they’re taking actions to avoid the sequence that led to the actio…

What's with all the apologizing lately. I don't pay for people to mess up. How many mess up does your employer tolerate before they find someone else to take your place? This isn't kinder garden, we're not here to educate those companies, they run a business, you mess up, you're out, we give the competitor a chance. That's how it works.

In the interest of providing a counterpoint: I’ve definitely made many mistakes per job at multiple jobs, without the employer “find[ing] someone else to take [my] place”.

As a user, I’m also not dropping a company that provides me a useful service at the first (or likely second, or third) mistake.

Not everybody subscribes to this one-screwup-and-you’re-done mindset that you seem to be describing.

Re: Tell HN: Triplebyte reverses, emails apology

#462

Post by bigiain »

rammy1234 wrote: post #325
aaomidi wrote: post #314

Earlier quoted context omitted.

I mean I deleted my account. They probably realized they're getting a ton of account deletions and went back on it.

Probably which is mentioned in the email. “ Last Friday I lost a big chunk of that trust. ” which translates to account deletion

> Probably which is _weasel-worded_ in the email. “ Last Friday I lost a big chunk of that trust. ” which translates to account deletion

FTFY...

Re: Tell HN: Triplebyte reverses, emails apology

#463

Post by brooklyn_ashey »

Um, so you... failed to check a pretty glaring "edge case" is what you are saying? You maybe failed to optimize the solution, is what you are saying? Ok. Fortunately, this glitch— although certainly catastrophic— is a weakness in analysis and execution that can be practiced over time.

Re: Tell HN: Triplebyte reverses, emails apology

#464

Post by tersers »

EGreg wrote: post #91
tersers wrote: post #5

Yeah, no. I already deleted my account and I'm not going back. I realise the type of candidate they cater towards would find jobs at companies I wouldn't really want to work at anyway. I'm ashamed that younger me fell for this in the first place.

What is the alternative you will use going forward? Another job site?

I'll continue to use LinkedIn purely as a way to message people working at companies I might be interested in. I find that Triplebyte only seemed to further enable the toxic interviewing practises you find at FAANG and FAANG aspiring companies.

Re: Tell HN: Triplebyte reverses, emails apology

#465

Post by kragen »

TomVDB wrote: post #420
akerl_ wrote: post #306

Earlier quoted context omitted.

Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. As soon as a company does something that a chunk of people on the internet don’t agree with, there’s really no way out. They’re going to get bad press regardless of whether they retract, whether they apologize, and whether they say they’re taking actions to avoid the sequence that led to the actio…

Check out the original HN topic. It would be one thing if he apologized immediately after people pointed out the flaws in their plan. But he didn’t. He ignored all the objections, and defended his decision over and over again. He clearly didn’t care. There is huge difference between “whoops, we didn’t think things through, sorry about that” and “after seeing tons of people cancel their account, let’s pretend that I’m…

Link?

Re: Tell HN: Triplebyte reverses, emails apology

#467

Post by kragen »

TomVDB wrote: post #459
Aeolun wrote: post #435

Earlier quoted context omitted.

But no harm was done? It’s like he enthusiastically told you he was going to punch you in the face next week and you told him that’s a bad idea, so he stopped.

The fact that you had to tell him that punching somebody in the face is bad, is sufficient reason for me to never wanting to deal with that person again.

I've definitely punched people in the face by mistake. They even forgave me!

Re: Tell HN: Triplebyte reverses, emails apology

#468

Post by solveit »

AgentME wrote: post #440
skinkestek wrote: post #251

Earlier quoted context omitted.

They kicked a mod (Monica) who dared to ask questions about the implementation of their new policy regarding gender words. IIRC Monica asked if would be OK if she (or someone else?) wrote in a way that sidestepped the whole issue, for example by writing about "the user" instead of "he and/or she". Again IIRC they leaked information to newspapers, misrepresented the case and issued one or more non-apologies before try…

Is it really surprising that a moderator, who is meant to be enforcing the rules, protesting a "respect trans people's pronouns" rule with "what if I just stop using pronouns" didn't go well for them? StackOverflow should pick moderators that respect the spirit of the rules they're going to be enforcing.

Sure, but moderators are elected by the community, Monica was elected before the new policy was a thing, and the community including Monica and StackExchange were discussing what the new policy was going to look like (the policy hadn't even been finalized yet, let alone rolled out) when SE went and fired Monica (doesn't matter what the reason, firing people from elected positions without consensus doesn't go over well) and dissed Monica (by name!) to the media.

And then obviously Monica crowdfunded $25k to sue SE, they came to an agreement and neither party really talks about the incident any more.

There was really no need for the situation to escalate as harshly as it did and SE shot themselves in the foot repeatedly.

Re: Tell HN: Triplebyte reverses, emails apology

#469

Post by bigiain »

wslack wrote: post #456
akerl_ wrote: post #306

Earlier quoted context omitted.

Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. As soon as a company does something that a chunk of people on the internet don’t agree with, there’s really no way out. They’re going to get bad press regardless of whether they retract, whether they apologize, and whether they say they’re taking actions to avoid the sequence that led to the actio…

Apologies maintain norms and standards. They define the lines we shouldn't cross by noting areas where they were crossed. We should reward apologies and punish those who don't. Our failure to do so is creating a market incentive that will destroy or weaken valuable norms.

> We should reward apologies and punish those who don't.

We should expect rather than reward apologies, and we should punish both people who fail to apologise as well as people who apologies but fail to follow through on changing their behaviour.

Ammon so far has done no more that the minimum expected from someone in his position. Time will tell whether his actions reveal his apology to be genuine and behaviour changing, or empty lies.

Rewarding apologies that turn out to be empty lies is what gave us Facebook. I fear Ammon's ambitions are to be more like Zuckerbergs rather than less, so I'll be very judgemental and dubious as I watch future moves by Ammon and Triplebyte. Like he acknowledges, he's lost trust. You earn trust back by your future actions, not by the eloquence of your apology.

Re: Tell HN: Triplebyte reverses, emails apology

#470

Post by Mandatum »

dang wrote: post #436
Mandatum wrote: post #410

It takes more than one person to design, approve and implement this feature. Ammon is trying to take the heat for a decision made by multiple people. Right now, Triplebyte on a resume doesn't tell me anything very positive. Why hasn't their VP of Growth or the Product Manager of Growth said anything on the subject? People should be held to account. Working for a startup, it's easy to figure out who's to blame for the…

Sorry, but it's not ok to look up people based on their employer and drag them into a thread like that. That's a trope of the online callout/shaming culture, and we don't want HN to go that route. https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...

Sorry Dang, I did check the guidelines on this. If I remove the names and only kept the titles, would that be acceptable for HN?
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