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When a customer refunds your paid app, Apple refunds its 30% cut [edited]

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Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#411
One more reason for society as a whole to get rid of greedy tech monsters dependency like Apple in long term.

Remember You often have a choice to not support this platform and move towards web by default even if it is not easy (Apple enforce to use their web engine to make sure you are in a slave position on iOS)

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#412
post #305

Earlier quoted context omitted.

But they could make the refund wait until you do! It wouldn't be foolproof in case of backups but it would be a lot better than an honor system.

That's true; that would be the better solution. Requesting a refund before deleting the app would give the user an error message telling them to delete it.

With the corner case that if the user no longer has access to a device with the app installed, they cannot get a refund.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#413

Earlier quoted context omitted.

"which I think adds weight to the argument that is unfair behaviour by Apple" Apple takes back from the developer exactly what they gave the developer. This has been verified by a number of people, and this submission is just farcically wrong. How is this nonsense front page on HN? Is this community this clueless?

Do you have any sources for your claim? The original claim - i.e. developers lost money for each refund - is backed not only by the original post, but also by several other sources linked in the comments.

Which sources would those be? Someone linking to preliminary text of Apple's refund policy when they were forming the app store in 2009? Because that is meaningless.

Apple takes back exactly what they gave the developer. There are zero sources demonstrating otherwise (and the source of this links a basic sales chart -- guess what, that doesn't prove his point whatsoever). There are literally a half dozen developers replying to him countering his claim, yet it's remarkable seeing the gullibility of this crowd regarding a simply absurd claim.

The guy's trump card is that they had "negative days". No shit. One day they had more refunds than sales. That doesn't mean Apple is taking an extra 30%.

EDIT: Even the Reddit story on this absurd tweet now has a top comment refuting it, and a wide acknowledgment that they need to be more discerning. HN -- all the top comments are falling in line. My two comments are at -1. LOL. My bio that this place is Dunning-Kruger demonstrated writ large holds true. What an embarrassment.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#414

Earlier quoted context omitted.

Interesting. I wonder if it varies from region to region perhaps? Going to do a bit more research as this guy seems quite convinced they are taking the cut but evidently you’ve experienced otherwise!

Yeah I'm not sure what the discrepancy is. This afternoon I'm going to dig a bit more into my records. In my data right now I see a few examples of an $80 purchase match to $56 in proceeds (70%) matched to $56 of a refund. I can't say I think the 30% fee is appropriate anymore, but this particular case being made about refunds does not appear to be accurate for me at least.

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Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#415

Earlier quoted context omitted.

To be fair, Apple and Google do a fair bit more than a payment processor does (basically nothing). Not 30pp more, but it wouldn't be reasonable to expect 3% fees. I'd guess 10-15% is what is actually reasonable. Microsoft has settled for 15% in their store (because nobody was using it so charging 30% is ridiculous).

For that low low price they'll also reject your app for random reasons and make it impossible to find in their store.

Generally the reasons for rejection are not random except as a matter of uninformed or misinformed perspective. However, if you are saying they have made some mistakes at times, I’d have to agree.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#416

Earlier quoted context omitted.

I think this is part of what is holding back iPad software. You can't charge $100 for Sketch and lose $30 when someone asks for a refund. Apple designed this around $1-$10 apps where losing $2 at volume is fine. What is worse, is that Apple doesn't remove the app from the user's device. When you get a refund of a paid app it is on the honor system for them to delete it. It is removed from their account, so they can n…

> What is worse, is that Apple doesn't remove the app from the user's device. This. Is. Ridiculous. We all know this is an intentional design decision by Apple and that they would absolutely not have designed the workflow this way if they had to dogfood their own platform.

> We all know this is an intentional design decision by Apple

I see this as a good thing, since it probably means that only the user is capable of removing apps, requiring intent, and that Apple can never remove an app from my device.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#417
post #51

Earlier quoted context omitted.

What if you have a big Twitter following and ask them to do it?

Then you’d be a jerk. There are many, many ways to be a jerk in life.

It's rather stunning how you took that rhetorical question literally, and in the process missed the point spectacularly.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#418

Earlier quoted context omitted.

App stores need competition, not regulation.

A positive aspect of Apple’s model is that it’s impossible for a malicious ad to trick an unsuspecting user into sideloading malware on their device.

You really think there is nothing in the app store that can be called malware?

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#419
post #416

Earlier quoted context omitted.

> What is worse, is that Apple doesn't remove the app from the user's device. This. Is. Ridiculous. We all know this is an intentional design decision by Apple and that they would absolutely not have designed the workflow this way if they had to dogfood their own platform.

> We all know this is an intentional design decision by Apple I see this as a good thing, since it probably means that only the user is capable of removing apps, requiring intent, and that Apple can never remove an app from my device.

I saw it the same way. I'd be a terrible idea to let Apple remove/install AppStore apps without the customer's permission. I don't know if it already does something similar but in the next OS update it could block the usage and force to delete refunded apps.
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