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When a customer refunds your paid app, Apple refunds its 30% cut [edited]

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Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#81

Post by mcherm »

ryanlol wrote: post #60
lacker wrote: post #37

Earlier quoted context omitted.

It seems like a pretty clear duopoly to me, Apple and Android are the only two mobile platforms, and rather than compete with each other on price they are just both leaving their cut at 30%. Personally it’s not even the 30% I mind so much as, maybe there are cool new products like new mobile browsers that are just forbidden by the app stores and so we will never get them.

Amazon appstore, F-droid, Huawei app store, Samsung Galaxy Apps and so on.

What is the market share of those?

Ideally measured two ways: in downloads and in dollars.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#83

Post by sandyarmstrong »

atarian wrote: post #74

I don't understand something here.. let's say I sold an app to someone for $100. 1. Someone pays me $100. 2. Apple takes 30%, so I only get $70. 3. Customer asks for refund and gets back $100. 4. Apple takes back the $70 from me. If Apple was skimming 30% off from the start, how does that affect me during a refund?

The tweet claims that step 4 is "Apples takes back $100 from me." So you have to cover Apple's share in the refund.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#84

Post by indymike »

bronzeage wrote: post #8

App stores need heavy regulations. It's not only Apple but Google and even steam to a small extent. Apple is of course the biggest offender as they heavily guard their monopoly with code signing enforcement. This shouldn't have been legal. They are the very definitions of predatory competition squashing monopolies.

App stores need competition, not regulation.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#85

Post by glofish »

sukilot wrote: post #53
jbob2000 wrote: post #36

Earlier quoted context omitted.

My point is that the fee is about “delivering you the customer”. Apple delivered you the customer. That the customer and you were unhappy is no bearing on their ability to deliver that customer to you.

They didn't deliver a customer. They delivered a non-customer.

Exactly this.

Apple has all the reasons to entice the customer into buying the product and encouraging them to do so by offering a full refund, and they take none of the risks because the make the same money either way.

I am surprised of how many people don't see the conflict of interest here.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#86

Post by imoverclocked »

samfisher83 wrote: post #3
jbob2000 wrote: post #2

Well yeah, I still need to pay shipping for amazon to send me a product even if I need to return it because it's broken. I would have no product to return if I did not pay for the shipping to receive the product. Apple would justify that 30% being non-refundable by saying "you would have never had that client to refund if you did not give us that 30%". They did their job, they got you the client, you were the one who…

Except apple's marginal cost like 0.

Based on what?

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#87

Post by owenwil »

cwhiz wrote: post #73
bronzeage wrote: post #8

App stores need heavy regulations. It's not only Apple but Google and even steam to a small extent. Apple is of course the biggest offender as they heavily guard their monopoly with code signing enforcement. This shouldn't have been legal. They are the very definitions of predatory competition squashing monopolies.

>Apple is of course the biggest offender as they heavily guard their monopoly with code signing enforcement. What monopoly? Apple controls maybe 8% of the desktop/notebook market and ~13% of the smartphone market. They don't even come close to qualifying as a monopoly.

Apple generates more than 50% of all smartphone App Store revenue, so I'd argue it has a monopoly through that lens https://appleinsider.com/articles/19/07/03/apples-app-store-...

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#88

Post by dimitrios1 »

bloomboom wrote: post #65

It’s amazing that a decade and a half later Apple still hasn’t fulfilled Steve Jobs’ original dream of merging the web and apps. He wasn’t saying third party apps should be HTML5 just to stall for time. He really believed it. And it was a good idea and still is. Processors, memory, bandwidth, and browsers have all advanced by leaps and bounds and yet the dream remains unrealized and Apple is the most to blame. They g…

> It’s amazing that a decade and a half later Apple still hasn’t fulfilled Steve Jobs’ original dream of merging the web and apps.

Because Google exists, and is diametrically opposed to this vision. The past decade have shown constant examples of these two visions of the future clashing. Google wants more people on the internet. Apple wants more people on their devices.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#89

Post by FriendlyNormie »

atarian wrote: post #74

I don't understand something here.. let's say I sold an app to someone for $100. 1. Someone pays me $100. 2. Apple takes 30%, so I only get $70. 3. Customer asks for refund and gets back $100. 4. Apple takes back the $70 from me. If Apple was skimming 30% off from the start, how does that affect me during a refund?

No post body was provided.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#90

Post by jlmorton »

briandear wrote: post #71
jlmorton wrote: post #46

Earlier quoted context omitted.

Competitive? It is an oligopoly with tacit collusion on price fixing. This is the exact reason why anti-trust legislation exists. A competitive market would be one in which the platform providers were forced to divest from the app markets, and support competing app markets which meet requirements, and which actively compete on features and price. If cars only supported gasoline from manufacturer gas stations, and 95%…

Can you prove price fixing? Or collusion? If you want to make the claim, then let’s see the proof.

You don't have to prove active collusion. Tacit price fixing is still anti-competitive behavior.
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