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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#401

Post by thathndude »

throwoutway wrote: post #319
AussieWog93 wrote: post #305

Really interesting to hear so many people having had experiences with Apple support. I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password). I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, refor…

Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.

The fact is, Apple is generally one of the best support experiences you’re going to have today. But there are also 1,000,000,000+ iOS devices out there, millions of laptops, and a lot of customers. You’re going to have plenty of bad experiences at that scale

Re: MacBook Air M1 screen crack for no apparent reason

#402

Post by ericabiz »

supernova87a wrote: post #362

Has anyone tried their hand at replacing a cracked screen/display themselves? I've looked at the ifixit videos and it's just a lot of screws to remove, but seems doable. The main thing is that for spending $300, I cannot tell on Ebay/Amazon which sellers are actually selling legit display assemblies versus those that are "offbrand" or have some issue where the Truetone setting is no longer available (to name one issu…

You certainly can, and more technical folks will have an easier time with it. A happy medium is an independent repair shop (not Apple affiliated.) Check Yelp near you for one with good reviews. Try to avoid franchises.

Re: MacBook Air M1 screen crack for no apparent reason

#403

Post by z9znz »

slicer2 wrote: post #320
z9znz wrote: post #198

Earlier quoted context omitted.

That also suggests that modern tech workers who have a hybrid work arrangement are outliers. That's getting to be a pretty large group. Heck, even before COVID, my previous company only gave out laptops. Those things would get moved all around the office - from desk to desk, to multiple conference and meeting rooms, home, etc. This has been the norm for at least 5 years in my experience.

From my experience it's better to use both laptop and workstation. When I'm normally working I use the comfort/performance of the workstation, when I'm on the move I can use the portability of the laptop. Basically all developers I know have "hybrid work arrangement", working some days from home/travels and some from office. They all remotely connect to their workstation at work either from their home computer of fro…

We all had external keyboards, mice, and multiple monitors on our desks. The only time we were ergonomically constrained was when we were mobile. But we could be mobile at a moment's notice, and with all our stuff still running.

Now what I really would like is a high quality, low latency complete remote system. I got pretty close to this with a recent experiment, but it took a good bit of effort (and I still had some weird issues). It was great in that I could go to any computer with enough power to drive a browser, remote into my server "desktop", and continue right where I left off.

If that could get perfected, I would probably switch to an iPad Pro with optional keyboard.

Re: MacBook Air M1 screen crack for no apparent reason

#404

Post by Bilal_io »

rootusrootus wrote: post #332
throwoutway wrote: post #319

Earlier quoted context omitted.

Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.

I think it's perhaps more random than that. Friend of mine had a problem with an older MBP. He took it in to get repaired, it was going to be a system board replacement, but since they didn't have that part handy they just sent him out with a brand new MBP with comparable (but slightly better) specs than his original. For all the people complaining about Apple, they haven't screwed me over yet either, I've only had g…

I assume your friend had Apple Care, in which case it would be expected to receive a replacement device if they cannot repair it or cannot repair it in a timely manner.

Re: MacBook Air M1 screen crack for no apparent reason

#405

Post by harry8 »

jdshaffer wrote: post #272
JustSomeNobody wrote: post #253

Earlier quoted context omitted.

I needed a new laptop last year. I decided to care less about my computer and so I chose not to get another Mac. Got a small Lenovo instead. Runs great with Linux. Does exactly everything I need it to do.

I've been pondering doing something similar myself. If you don't mind my asking, which Lenovo did you get and which Linux variant does it seem to play nice with? :-)

T480s 3.5yrs old, out of warranty, ex-corporate cost me USD$430 running ubu 22.04 on a 4 core 8th gen core i5 & intel gfx is getting me 10 hours of battery life without having replaced the battery. (power settings set to Power Saver in the very obvious gui menu above shutdown). I did shove in more ram and a bigger ssd. Meh, 8G & 250G would have been enough fwiw. Gnome desktop is a thing I now find really polished and lovely to use.

In all it's just a beautiful thing I'm very, very happy with.

Use: https://en.wikipedia.org/wiki/ThinkPad_T_series

https://en.wikipedia.org/wiki/ThinkPad_X1_series

& Ebay. But it's also a very reasonable & justifiable decision to buy a new thinkpad imho. When it's a couple of years old the hardware support is usually perfect on first install - but I guess I don't use garbage like fingerprint readers so ymmv on that kind of silliness.

Thinkpads, T-Series, X1 carbon are the best laptops on the market by a good margin and have been there in that spot consistently for a long time. Buy apple if you really want/need to run apple software. I'd say just about /any/ distro will place nicely with the kernel-hackers laptop of choice. I'd bet fedora, rhel/centos, debian, arch would all be just terrific if you prefer one of those (and why not?)

Re: MacBook Air M1 screen crack for no apparent reason

#406

Post by kayodelycaon »

jamesbfb wrote: post #374

What's with all the comments on that Apple thread where people are saying "I didn't have a grain of cereal, rice, etc between the screen"? Are Macbook screens that fragile now?

Some models have little to no clearance and if you close the lid with a grain of rice and apply pressure it'll break the screen. Closing the lid probably isn't enough, but picking it up could be.

Re: MacBook Air M1 screen crack for no apparent reason

#407

Post by talal7860 »

throwoutway wrote: post #319
AussieWog93 wrote: post #305

Really interesting to hear so many people having had experiences with Apple support. I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password). I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, refor…

Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.

I got a new MacBook Pro 2 years ago whose screen got black lines after a few days of use, went to Apple support, they changed the screen and didn’t charge me a cent. The guy told me since there’s no physical damage, nothing would be charged

Re: MacBook Air M1 screen crack for no apparent reason

#408

Post by NoPicklez »

antioppressor wrote: post #391
vineyardmike wrote: post #385

Earlier quoted context omitted.

Who knows if it’s true but apple has publicly stated they lose money on repairs. https://www.engadget.com/2019-11-21-apple-repair-costs.html

Well, repair is included in the hefty price tag. Anything else about this is just noise.

You've got really no way of knowing that for sure. Could just be a hefty price tag that doesn't include repairs.

Re: MacBook Air M1 screen crack for no apparent reason

#409

Post by Crosseye_Jack »

millzlane wrote: post #347
bozhark wrote: post #239

Earlier quoted context omitted.

Sounds like Apple might be aware it’s their fault now. Perhaps they were intending on keeping that a customer responsibility for the comment above yours.

The warranty has always covered a single hairline crack. If there are multiple cracks, chips, or a POI on the outside of the glass. It's clear as day what happened to the screen. I can't count on my hands or toes how many people will say they don't know what happened to the physically damaged machine. Maybe someone else broke it and they didn't know. But I can tell you that we fix more physically damaged machines tha…

To me the super thinness out right screams to being part of the cause.

Without taking one apart to confirm it for myself, going off past patterns I would guess Apple have thinned the lid and the display past its limits under every day use (not lab conditions). Pair that with People having got used to using a single hand to open/close their screen, heck even Apples marketing pushed one finger lid openning/closing. So people are not closing their screens "carefully" from both sides with two hands any more (and haven't been doing so for many years, as its easier to close a laptop lid than open it).

But with thinness comes lack of rigidity, so closing the screen with a single hand unless you do it smack bang in the middle I would guess is putting more strain on one side of the lid leading to a premeture screen failure.

Basically "Bendgate" all over again.

But its not the first time we seen screen issues on macbooks come to light once the devices where in the hands of real world people. Look at the stage light defect which for the longest time Apple denied as a fault https://support.apple.com/en-gb/13-inch-macbook-pro-display-... which turned out to be that the flex cable was just a smidge too short and repeated normal use damaged the flex cable.

I'm not saying the customers are not at fault. Heck I've seen plently of dropped devices and the customer swears on their first born they didn't do nothing. Until you point out the impact damage and suddenly it all comes flooding back to them. I just see a repeating pattern and would like to dig into it more before I dismiss the customer saying they don't know what happened.

Re: MacBook Air M1 screen crack for no apparent reason

#410

Post by GekkePrutser »

inferiorhuman wrote: post #353
throwoutway wrote: post #319

Earlier quoted context omitted.

Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.

Anyone who's read my comments knows I don't usually have the patience to be charming or whatever. I had a battery start bulging with a polycarbonate MacBook and they just gave me a battery off the shelf no questions asked. There was some other underlying problem, and I eventually scrapped it. Its replacement eventually heated up the charging cable enough that the insulation browned and flaked away (computer side so i…

Batteries swelling and cables getting so hot they're discolouring is what we call "safety critical" issues in the electronics industry.

Basically it means they're early indications of problems that can cause injury (in both these cases fire). Most companies I know are extremely lenient with warranty for these types of issues. I worked in support for a manufacturer (not Apple) for a long time.

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