Earlier quoted context omitted.
No, mail service is pretty good.
That's what I thought too, but then I got Informed Delivery and saw some envelopes never arrive...
Mine always arrive eventually, sometimes just not on the day the email is sent.
Cancelling Dropbox Pro is hard
401–410 of 412 posts
Re: Cancelling Dropbox Pro is hard
#402If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
This happened to me too with NYT. 20 minutes on the phone with some poor woman whose compensation I'm sure depended in part on convincing me not to cancel. I was really surprised because they generally have a good reputation as an organization. I'll never let them get their hands on my payment details again.
If they try to ask me any questions about cancellation I just say "that's none of your business." It almost always gets the questioning to stop.
Re: Cancelling Dropbox Pro is hard
#403Earlier quoted context omitted.
Thats a good way to get 100 calls from a collection agency.
Unless the contract bound you to a specific term, I don’t think they will attempt to send you to collections. What do you owe if you haven’t contractually agreed to a subscription term?
They could do something sneaky and keep your account access valid for a year even though they couldn't charge your card. Then just send you off to collections.
Re: Cancelling Dropbox Pro is hard
#404If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
Happened to me too. Guy actually laughed at me when I refused a six-months-for-free-if-you-stay option. In that instant I committed to never giving the NYT another dime of my money. Another one is the ACLU. Easy to start, damn near impossible to stop without just canceling your card. All I wanted to do is change to a different card, but they ignore me. Great way to ruin your reputation.
I've changed my ACLU monthly donation amount and credit card many times without any issues, it's a pretty simple online form.
Re: Cancelling Dropbox Pro is hard
#405Re: Cancelling Dropbox Pro is hard
#406Earlier quoted context omitted.
If it’s harder to leave than to join, then it’s also illegal in the EU. You have to be able to cancel through the same medium through which you can subscribe (so if you can subscribe through email, then unsubscribing only through snail mailing a letter is illegal), and it can’t be an unreasonable effort. I’m very interested what the consumer protection agencies in the EU have to say about this.
As of July 1, 2018, California also has a law requiring that services you've subscribed to online allow you to cancel online (from SB-313). This should apply to any US company doing business with a California resident.
I've heard that for the Wall St Journal only members with California mailing addresses get access to the online form, everyone else has to call. So the way to get around calling is using privacy.com with a California mailing address.
Re: Cancelling Dropbox Pro is hard
#407Earlier quoted context omitted.
So much this. I LOVE paypal as a user because of it. All my subscriptions go through it and if it isn't offered via paypal, I'll reconsider. I love to see a list of all my subscriptions with the ability to unilaterally cancel my subscription at any time via PayPal... I never even contact the companies I 'unsubscribe' from... I simply remove their access to my paypal.
Just be careful with this. Some companies will treat this as if it were a bounced check and keep your debt going.
I've done it to 40-50 internet companies.
My experience is internet companies don't collect debt the way you describe. It's the offline companies that do (ISPs, gyms, utilities, banks, etc)
Edit: they also need to inform you before sending your debt for collections, giving you time to get it right with them before any credit score issues. Seriously, people are so worried about keeping their promises to companies that don't reciprocate that concern. Most companies just deal with the consequences of breaking the rules. Why shouldn't we apply the same to them as their users?
Re: Cancelling Dropbox Pro is hard
#408Dropbox is a publicly traded company: https://finance.yahoo.com/quote/DBX/?guccounter=1
What do you expect?
It's legal obligation to make as much money for the shareholders.
Re: Cancelling Dropbox Pro is hard
#409Earlier quoted context omitted.
Yup, I'm making a note of this, and will never sign up for a DropBox Pro account now.
How likely were you to sign up beforehand?
it's a good point. I wasn't in the market for that type of service anyways. But, if I was at any time in the future, I'd look at other competitors.
Re: Cancelling Dropbox Pro is hard
#410Got this email from them a couple days ago:
We’ve noticed you haven’t used your XXX@XXX.com Dropbox account in over one year and have closed your account for you. Devices connected to this account have now stopped syncing. Any remaining files in your account will be subject to deletion.
Sincerely, - The Dropbox Team
There goes my files. Fuck dropbox. Stick to google drive.