They’ve basically found a way to steal what’s left in the account. That’s all this is. There’s probably tens of thousands of accounts that people got locked out of or abandoned with money in and this lets them steal it.
PayPal introduces new fee for dormant accounts
41–50 of 136 posts
Re: PayPal introduces new fee for dormant accounts
#42Earlier quoted context omitted.
I keep a separate phone next to home PC and enroll that for 2FA as well. That’s as secure as a sticky note on monitor, that is to say it’s airgapped.
Screenshot the QRCode, print it out, and keep it in a safe. I have an encrypted backup of all my TOTP QRCodes and this has been tremendously useful. I loathe sites that only do SMS 2FA, and I assume by default they just want my cell # for marketing or other privacy invasive purposes. Too many sites using SMS 2FA have poisoned the well.
Re: PayPal introduces new fee for dormant accounts
#43Imagine Google Cloud slapped you a 70 pound fee because you are not using it enough, or "maintenance fee". The fact banks deal with money, shouldn't allow them to abuse clients like they do.
Re: PayPal introduces new fee for dormant accounts
#44Well, I'm glad I don't have money left there, because I had two factor authentication turned on, and for some unforseen circumstances, I lost my phone number. PayPal customer service is actually quite hard to contact, because every possibility they give you requires you to log in. I found an email address somewhere, but when I wrote them telling them about my situation, I got an email that if I log in I can check the…
Re: PayPal introduces new fee for dormant accounts
#45Earlier quoted context omitted.
A lot of e-commerce sites will take PayPal these days. I like to use that vs giving my credit card information. Granted, I prefer to use things like Apple Pay but there are circumstances where PayPal is the only indirect payment form I have in common with a site
you might be interested in privacy.com as an alternative!
Re: PayPal introduces new fee for dormant accounts
#46Earlier quoted context omitted.
Is it illegal? I’m 100% certain their TOS say they can change them at any time for any reason. Not to mention that almost every bank has fees too. Overdraft fees are charging you because you didn’t have money!
It's illegal for them to take it arbitrarily as abandoned; they can institute a new fee system to take it when they could otherwise not.
Re: PayPal introduces new fee for dormant accounts
#47Earlier quoted context omitted.
I have the same exact problem! I wanted to delete my account, just in case, but I cannot login. I haven't used Paypal in over 10 years. Their "service" is really not needed anymore.
If you sell on eBay, Paypal is heavily integrated, to the point I'm not sure you can complete a transaction without it.
Re: PayPal introduces new fee for dormant accounts
#48Well, I'm glad I don't have money left there, because I had two factor authentication turned on, and for some unforseen circumstances, I lost my phone number. PayPal customer service is actually quite hard to contact, because every possibility they give you requires you to log in. I found an email address somewhere, but when I wrote them telling them about my situation, I got an email that if I log in I can check the…
Similar here. I've been using PayPal to receive our Patreon balance each month and pay various project (sqlitebrowser.org) related experiences. Just over a week ago, when I tried logging in to PayPal (2FA is not enabled) a new screen appeared saying they'd sent an SMS with code to my phone number, and I need to type it in. Problem being, the phone number they displayed is not mine. I've never given them my mobile num…
Is this a European or UK account? That's them implementing the PSD2 regulation [1], and they should have emailed you quite a few times about it.
But yes, PayPal customer support is hilariously bad.
[insert usual rant about their customer support] They've asked me to provide charity information for my personal account some months ago, and subsequently limited my receiving/sending privileges.
Phone calls to them trying to sort this out have always ended up at some call centre in the Philippines, where the agents can only tell their users that the account limitation is "for their safety".
That account of mine is still limited.
They've also limited the personal account of a friend of mine (who was interestingly enough ex-PayPal) before, also asking for charity information.
Re: PayPal introduces new fee for dormant accounts
#49Making sure that discussion will not heat without checking the content: > PayPal is to introduce a £9 “inactivity” fee for anyone whose account has been dormant for at least a year, but still has some money left in it. So it applies to money that's left on account. Once the balance is 0, there is not extra cost. It's not that I'm happy in particular, as I have account there also, and I had to transfer remaining money…
Nice, a bailin. But sure, most banks have fees like that, and typically don't for a few years just to attract the broke people that were looking for an account with no fees. Then they turn them on.
A bank account with fees? I've never seen that. They make money by loaning out your money, so they don't need to charge a fee.
Re: PayPal introduces new fee for dormant accounts
#50Well, I'm glad I don't have money left there, because I had two factor authentication turned on, and for some unforseen circumstances, I lost my phone number. PayPal customer service is actually quite hard to contact, because every possibility they give you requires you to log in. I found an email address somewhere, but when I wrote them telling them about my situation, I got an email that if I log in I can check the…
Similar here. I've been using PayPal to receive our Patreon balance each month and pay various project (sqlitebrowser.org) related experiences. Just over a week ago, when I tried logging in to PayPal (2FA is not enabled) a new screen appeared saying they'd sent an SMS with code to my phone number, and I need to type it in. Problem being, the phone number they displayed is not mine. I've never given them my mobile num…
PS: I read somewhere that customers who swear on the line will be connected to agents quicker ;-) or generally receive better experience. Sigh. What a world.