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PayPal introduces new fee for dormant accounts

theguardian.com

41–50 of 136 posts

Re: PayPal introduces new fee for dormant accounts

#41
post #40

They’ve basically found a way to steal what’s left in the account. That’s all this is. There’s probably tens of thousands of accounts that people got locked out of or abandoned with money in and this lets them steal it.

No silly, it costs them tons of money to maintain a database record. Storage costs alone are on the order of kilobytes!

Re: PayPal introduces new fee for dormant accounts

#42
post #26

Earlier quoted context omitted.

I keep a separate phone next to home PC and enroll that for 2FA as well. That’s as secure as a sticky note on monitor, that is to say it’s airgapped.

Screenshot the QRCode, print it out, and keep it in a safe. I have an encrypted backup of all my TOTP QRCodes and this has been tremendously useful. I loathe sites that only do SMS 2FA, and I assume by default they just want my cell # for marketing or other privacy invasive purposes. Too many sites using SMS 2FA have poisoned the well.

That's a good idea. I've been only enabling 2fa when I can use two forms of it (totp + u2f token), but that's still vulnerable since I often carry both of those on my person at the same time.

Re: PayPal introduces new fee for dormant accounts

#44
post #3

Well, I'm glad I don't have money left there, because I had two factor authentication turned on, and for some unforseen circumstances, I lost my phone number. PayPal customer service is actually quite hard to contact, because every possibility they give you requires you to log in. I found an email address somewhere, but when I wrote them telling them about my situation, I got an email that if I log in I can check the…

It's interesting to see that exactly what you wrote (except for the 2FA part) was happening to paypal users 18 years ago. Things haven't changed. Their entire business model is built on nearly complete automation and no human in the loop customer service interaction.

Re: PayPal introduces new fee for dormant accounts

#45
post #27

Earlier quoted context omitted.

A lot of e-commerce sites will take PayPal these days. I like to use that vs giving my credit card information. Granted, I prefer to use things like Apple Pay but there are circumstances where PayPal is the only indirect payment form I have in common with a site

you might be interested in privacy.com as an alternative!

Or if you have Capital One, they offer a browser extension called Eno to generate unique virtual numbers for each site or purchase.

Re: PayPal introduces new fee for dormant accounts

#46
post #33

Earlier quoted context omitted.

Is it illegal? I’m 100% certain their TOS say they can change them at any time for any reason. Not to mention that almost every bank has fees too. Overdraft fees are charging you because you didn’t have money!

It's illegal for them to take it arbitrarily as abandoned; they can institute a new fee system to take it when they could otherwise not.

Which is exactly what they did. It’s right in the title actually: “PayPal introduces new fee...”

Re: PayPal introduces new fee for dormant accounts

#47

Earlier quoted context omitted.

I have the same exact problem! I wanted to delete my account, just in case, but I cannot login. I haven't used Paypal in over 10 years. Their "service" is really not needed anymore.

If you sell on eBay, Paypal is heavily integrated, to the point I'm not sure you can complete a transaction without it.

I have recently purchased a number of things on ebay with 'buy it now' and giving my visa card number directly to ebay, in what looks like a very ordinary shopping cart checkout workflow, with no involvement of paypal. No login to paypal and no mention of it. The browser I was doing it from has never logged in to my paypal account and has no credentials cached for it.

Re: PayPal introduces new fee for dormant accounts

#48
post #3

Well, I'm glad I don't have money left there, because I had two factor authentication turned on, and for some unforseen circumstances, I lost my phone number. PayPal customer service is actually quite hard to contact, because every possibility they give you requires you to log in. I found an email address somewhere, but when I wrote them telling them about my situation, I got an email that if I log in I can check the…

Similar here. I've been using PayPal to receive our Patreon balance each month and pay various project (sqlitebrowser.org) related experiences. Just over a week ago, when I tried logging in to PayPal (2FA is not enabled) a new screen appeared saying they'd sent an SMS with code to my phone number, and I need to type it in. Problem being, the phone number they displayed is not mine. I've never given them my mobile num…

> Just over a week ago, when I tried logging in to PayPal (2FA is not enabled) a new screen appeared saying they'd sent an SMS with code to my phone number, and I need to type it in.

Is this a European or UK account? That's them implementing the PSD2 regulation [1], and they should have emailed you quite a few times about it.

But yes, PayPal customer support is hilariously bad.

[insert usual rant about their customer support] They've asked me to provide charity information for my personal account some months ago, and subsequently limited my receiving/sending privileges.

Phone calls to them trying to sort this out have always ended up at some call centre in the Philippines, where the agents can only tell their users that the account limitation is "for their safety".

That account of mine is still limited.

They've also limited the personal account of a friend of mine (who was interestingly enough ex-PayPal) before, also asking for charity information.

[1] https://www.paypal.com/uk/webapps/mpp/psd2

Re: PayPal introduces new fee for dormant accounts

#49
post #4

Making sure that discussion will not heat without checking the content: > PayPal is to introduce a £9 “inactivity” fee for anyone whose account has been dormant for at least a year, but still has some money left in it. So it applies to money that's left on account. Once the balance is 0, there is not extra cost. It's not that I'm happy in particular, as I have account there also, and I had to transfer remaining money…

Nice, a bailin. But sure, most banks have fees like that, and typically don't for a few years just to attract the broke people that were looking for an account with no fees. Then they turn them on.

> But sure, most banks have fees like that

A bank account with fees? I've never seen that. They make money by loaning out your money, so they don't need to charge a fee.

Re: PayPal introduces new fee for dormant accounts

#50
post #3

Well, I'm glad I don't have money left there, because I had two factor authentication turned on, and for some unforseen circumstances, I lost my phone number. PayPal customer service is actually quite hard to contact, because every possibility they give you requires you to log in. I found an email address somewhere, but when I wrote them telling them about my situation, I got an email that if I log in I can check the…

Similar here. I've been using PayPal to receive our Patreon balance each month and pay various project (sqlitebrowser.org) related experiences. Just over a week ago, when I tried logging in to PayPal (2FA is not enabled) a new screen appeared saying they'd sent an SMS with code to my phone number, and I need to type it in. Problem being, the phone number they displayed is not mine. I've never given them my mobile num…

Hack: As soon as you start speaking to their robot and he asks "why you're calling", say something like "speak to a human". After robot tries to evade it with further programmed bullshit, say: "GET LOST!". He will quickly respond "It seems I am having problems here" and connect you to a human. Worked perfect for me several times I had to contact their customer support with the identical problem of being locked out due to outdated phone number.

PS: I read somewhere that customers who swear on the line will be connected to agents quicker ;-) or generally receive better experience. Sigh. What a world.

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