The AirPods Pro “Rattlegate” • Hacker News Board

Re: The AirPods Pro “Rattlegate”

#381

Post by Razengan » Tue, Jul 14, 2020, 2:09 PM UTC

ZoomZoomZoom wrote: post #267

This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).

Can you name a company whose products have literally zero problems?

What do you use? I bet I could dig up a bunch of problems and complaints about your championed company with a quick search even if I have never heard of them, and twist that into an “Stockholm Syndrome” for you too.

Microsoft? Google? Samsung? Digging up negative stories about them would be too easy, without even leaving HN.

Your comment shows the absurd level of Tall Poppy Syndrome that Apple has to face because of the position they’re in, which they got to in the first place by winning literally billions of users.

Re: The AirPods Pro “Rattlegate”

#382

Post by viklove » Tue, Jul 14, 2020, 2:10 PM UTC

everdrive wrote: post #379

Consumer electronics are usually a letdown. The solution should be to buy fewer of them. Many of these consumer electronics don't actually save you time, but instead save you impulse control. There's nothing wrong with traditional headphones, except you have to think about putting them on, and wrapping up their cord when you take them off. This doesn't actually take time to do, mind you, but instead requires the cons…

The Google Home enables my parents to use Netflix and Spotify without me. They're unable to remember the complexity of connecting to a Chromecast manually from their phones, but asking Google to play X show or start Y playlist is well within their capability.

Re: The AirPods Pro “Rattlegate”

#383

Post by codestic » Tue, Jul 14, 2020, 2:14 PM UTC

personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

All the people above complaining about how Apple didn’t help them. I had the exact opposite experience. They started doing it and 3 days later I had a completely new pair. Work great and was no problem whatsoever.

Re: The AirPods Pro “Rattlegate”

#384

Post by ryanwaggoner » Tue, Jul 14, 2020, 2:19 PM UTC

everdrive wrote: post #379

Consumer electronics are usually a letdown. The solution should be to buy fewer of them. Many of these consumer electronics don't actually save you time, but instead save you impulse control. There's nothing wrong with traditional headphones, except you have to think about putting them on, and wrapping up their cord when you take them off. This doesn't actually take time to do, mind you, but instead requires the cons…

You've picked a remarkably poor example to make your point. My Airpods (not the Pro, intentionally) are easily one of the best consumer electronics purchases I've made in the last decade. And it has little to do with not having to wrap the cord up. It's that they're so light and unobtrusive that I can wear them for hours at a time, whether I'm listening to something or not.

Re: The AirPods Pro “Rattlegate”

#385

Post by moogleii » Tue, Jul 14, 2020, 2:20 PM UTC

tingol wrote: post #301

jmull wrote: post #293

Earlier quoted context omitted.

You understand that there is nothing available at any price that works perfectly, for everyone, all the time?

That's a nice straw man you've built there. This is a mass produced faulty product, not a fringe case where some guy got unlucky and ended up with a subpar purchase.

You're complaining about straw men while simultaneously arguing that Apple customers have Stockholm syndrome when only a small fraction of them have issues. Right.

Not your analogy, but it's a terrible one. If 10 customers buy a product, and 1 has an issue, and that 1 chooses to repeatedly buy and also have repeated issues, that 1 person may have Stockholm syndrome (I mean it's still a childish argument, but sure, why not?). I fail to see why the other 9 would. I'm personally in the 9. I've had phones replaced easy peasy. I've had them replace a keyboard without a receipt. I could have found the thing in an alley for all they know.

Are there problems with the AirPod Pros? Yeah, probably. I don't have them, but I've had my share of issues with their other products. "Keyboard gate", etc.

As for the price tags, their products clearly have enough of an design or feature edge somewhere that people are willing to pay. Some people either don't have that money, or aren't willing to pay. That's it. Otherwise, we'd all be driving cheap econoboxes, because they all get the driving task down pretty well.

Re: The AirPods Pro “Rattlegate”

#386

Post by 0xEFF » Tue, Jul 14, 2020, 2:22 PM UTC

lmilcin wrote: post #128

personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I went through 6 of the very first iPhones. I could walk into the store, show them the problem and they’d hand me a replacement that I’d have restored from backup by the time I walked out. Process took about half an hour each time and was pleasant. I’ve been an Apple customer since and largely had the same experience.

Just yesterday they replaced my wife’s watch by fedex within 48 hours. No hassles.

Re: The AirPods Pro “Rattlegate”

#387

Post by ryanwaggoner » Tue, Jul 14, 2020, 2:23 PM UTC

Am I the only one who prefers the original Airpods to the Airpods Pro? I have both but I haven't used the Pro ones in months. I find the NC to be a little finicky, but more than that, I just don't like the way the ambient environment sounds when I'm wearing them. This is especially true when I'm not listening to something. With the Airpods, I'll often just leave them in my ears for hours whether I'm listening or not. With the Pros, I feel like I have to take them out if I'm not actively listening to something. I also don't like that I have to squeeze them for controls instead of just tapping (but maybe there's an option for that somewhere).

I have good over-the-ear headphones for when I really need noise cancelling, and the rest of the time, the Airpods are perfect for me.

Re: The AirPods Pro “Rattlegate”

#388

Post by leakybucket » Tue, Jul 14, 2020, 2:26 PM UTC

I had a 'rattling' issue, but mine correlated with moving my head. If I held very still, the sound was fine. This didn't happen at first, it developed over time. I wondered if the issue was either loose/dirty silcone tips, even though I was wearing the best fitting size (and they passed the ios ear tip test). Cleaning the tips didn't make a difference.

So I bought some new foam tips from www.complyfoam.com , and to my pleasant surprise, the rattling stopped.

Not sure if this is different from the vast number of other reports, but fyi.

Re: The AirPods Pro “Rattlegate”

#389

Post by jeffwilcox » Tue, Jul 14, 2020, 2:31 PM UTC

Yes! This has been driving me insane. I spent an hour on support with Apple, was sent to Best Buy, but do to COVID-19, cannot get an "appointment" for a replacement for 2 months... I should have opted for a mailed replacement. :/

Re: The AirPods Pro “Rattlegate”

#390

Post by tempodox » Tue, Jul 14, 2020, 2:34 PM UTC

SilasX wrote: post #380

dewey wrote: post #317

Earlier quoted context omitted.

Thanks, I wasn't sure if the parent comment referred to my writing or the blog design. The latter we try to keep as minimal as possible, with no JS (Except a tiny non-Google analytics snippet), ads, external fonts or other garbage on the page.

Those decisions are great! The choice of an ugly mono space font isn’t, and isn’t relevant to those design goals. https://news.ycombinator.com/item?id=23832054

“Ugly” is in the eye of the beholder. I for one can't complain about the font.