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The AirPods Pro “Rattlegate”

annoying.technology

291–300 of 473 posts

Re: The AirPods Pro “Rattlegate”

#291

This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).

No it doesn't. Apple has shipped an insane amount of AirPods and even if a minuscule amount is affected by the hardware issues, thousands of people will still experience them. The same goes for Apple support: you won't read online complaints from people who got their laptop immediately replaced or who were sent a new keyboard without question. You will read the bad experiences where potential factors such as own faul…

> own fault or shitty behavior are not mentioned

Sure, always blame the victim.

I have had nothing but bad experience with Apple with MBPs battery swelling twice in few years, bad pixel on screen, dead SSD (again twice in few years). And I had to pay ridiculous money for it the second time. Surely it wasn't Apple's fault, right!

Re: The AirPods Pro “Rattlegate”

#292
Only sort of related but I hate how I sometimes get the impression that review sites do not take the date of review into the account when presenting a final rating.

For example I got an Instant Pot once. It worked fine for a year. Then one day I was steaming some lentils and it just shut off. No error or anything, it just shut off without a sound and never turned back on.

And because my continued existence was basically contingent on that Instant Pot I began to starve.

So I bought another.

Two weeks later it was dead in exactly the same manner.

And I went back to starving.

Then I went back and read the most recent reviews on Amazon and realized that if I had paid attention I might have noticed that so many other people were having the same kind of problem and various other mechanical failures and leaving one-star reviews. But because the reviews section was swamped by five star reviews from years ago that got highly upvoted, I didn't notice. At least, that was my impression.

I think it might be hard to change the public's mind if you have a large group of people leaving reviews saying "it works great" in the first few months of the product being released, and you build up this false credibility. Then suddenly a defect occurs that only appears after a very long period, say a year or more, and people don't bother to update the five star review and figure it's time to buy a new pressure cooker anyways.

If there were some way of verifying this were the case it would certainly be frustrating.

Do all the people who wrote those five-star reviews years ago that haven't been edited still use the product and never had it break on them after a few years?

Eventually I got a Yedi and it's more convenient since the pressure valve never clogs like it did with the Instant Pot all the time and is automatic release. I get the impression that it's just better engineered and Instant Pot was just overhyped garbage. But still that's my impression because I've had it for only a month and can't judge if I'll be able to keep using it for another year yet. Maybe I just got lucky.

Look at how Steam does reviews. If a developer releases a patch several months after initial release that improves or breaks something, you have a better chance to know about it since they have a separate rating for only the most recent reviews. And sometimes the difference between the two is stark. I would say this is innovative. More sites with review systems really ought to follow suit.

And I really wish Amazon were like that.

Re: The AirPods Pro “Rattlegate”

#293
post #286

Earlier quoted context omitted.

No it doesn't. Apple has shipped an insane amount of AirPods and even if a minuscule amount is affected by the hardware issues, thousands of people will still experience them. The same goes for Apple support: you won't read online complaints from people who got their laptop immediately replaced or who were sent a new keyboard without question. You will read the bad experiences where potential factors such as own faul…

You are literally the example of what he's saying. Any kind of headphones that are $150 and over are expected to work PERFECTLY. It's a fucking high end product, there is no company in the world that would survive having it returned 4 or 5 times without being blasted all over the internet. Except for apple and its mind controlled apologists...

You understand that there is nothing available at any price that works perfectly, for everyone, all the time?

Re: The AirPods Pro “Rattlegate”

#294
Almost 60 people in this thread claimed having this issue with their AirPods Pro. Doesn't look like a case of 'a loud minority' to me.

I bought mine a few week ago for $370. No issues so far, was supper happy that after 5 years I had finally found perfect earphones.

Re: The AirPods Pro “Rattlegate”

#295

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

Same here, been through many replacement cycles with Apple, and whenever it was clearly Apples' problem, they replaced the system, no questions asked.

There was the NVIDIA GPU flap, the thermal paste issue, the screen bleed, and even an iPhone - 3 MacBook replacements, and an iPhone, for free, because Apple took responsibility for having designed and shipped a shitty product (really, all were flaws in Apple's supplier/manufacturing).

If, however, I try to get a freebie for having gotten an iPhone wet, well .. bets are off there.

And I think that's only fair really.

Re: The AirPods Pro “Rattlegate”

#296
post #248

Earlier quoted context omitted.

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

That's only for first-world countries with Apple stores. Without both of these, you are out of luck.

That's true. I live in a country that only recently got an Apple store. Prior to that, the 3rd-party Apple vendors were making a killing with upgrade costs and replacement parts and so on.

Was a definite change in the local market when Apple Store arrived.

Re: The AirPods Pro “Rattlegate”

#298
post #272
post #248

Earlier quoted context omitted.

That's only for first-world countries with Apple stores. Without both of these, you are out of luck.

One of my laptop speakers broke. They replaced the entire top of the laptop. Didn't ask for an invoice because they saw the laptop was covered by warranty. I went to the apple support page, scheduled an appointment and had my laptop fixed at no cost in a week. This happened two years ago, in Argentina. The laptop was bought in the US.

They replaced an iPhone 6 bought abroad (on their store) by a new one in an Apple Store when it had a problem (which didn’t even warrant remplacement and I think the problem was actually fixed but the staff nor I recognize it at that tule). Whole operating took less than half an hour. Honestly that’s what I call stellar service.

Re: The AirPods Pro “Rattlegate”

#299
post #116

I had this problem with both left and right AirPods. I got a replacement, and a confirmation that it is a known issue. I currently live in Czechia, and there’re no official Apple stores here, but this hasn’t been a problem. I just had to wait a couple of days for the replacement. Interestingly enough, I had a very similar issue with my Sony WH-1000XM3. They would click and pop whenever I moved my head, touched them,…

I have some friends that live in CZ and they still all call it Czech Republic and hate the new Czechia name. This is my first time hearing anyone refer to it by that name before.

I lived here before and after the official name change. Everyone I know still calls it "Czech Republic" - "Czechia" feels weird and unnatural to me.

Additionally it sounds quite close to "Čechy" - what in English we call "Bohemia" - which refers only to the western half of the country (see [1]). So it reminds me a little bit of when people call the UK "England" - so as a Scot living in Moravia I sympathise a little with some locals who feel a bit irked by it :-)

[1]: https://en.wikipedia.org/wiki/Czech_Republic#/media/File:Cze...

Re: The AirPods Pro “Rattlegate”

#300

I always wonder with "gates" like this: how many people (what percentage) are affected? For example, I never had an issue ever with my AirPods Pro since I bought them six months ago. Does that make me the outlier? Or is it just that 1% have issues, but they are very vocal about it (for understanable reasons)?

FYI: > How Widespread is This? > It seems this is very widespread. Just a quick internet search turns up tons of people having the same issue. Sadly, most people think it is specific to them, that they've done something wrong, or they're waiting for a firmware update to see if that fixes it. See https://forums.macrumors.com/threads/airpods-pro-rattlegate....

That doesn’t really answer the question. They’ve sold tens of millions so a rare and obscure problem is going to turn up tons of people.

I’m sure there’s something going on, but it’s very hard to tell how widespread it is. Apple knows, but won’t tell world. If they start an out-of-warranty replacement program, that will be a hint.

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