Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

MacBook Air M1 screen crack for no apparent reason

origin-discussions2-us-dr-prz.apple.com

Post reply on HN
Print view View original

351–360 of 588 posts

Re: MacBook Air M1 screen crack for no apparent reason

#351

Post by drusepth »

WWLink wrote: post #336
KennyBlanken wrote: post #318

Earlier quoted context omitted.

I've owned macs for decades and every single time there's been a problem or defect, they have been gaslighting assholes the whole time. Things were particularly bad when the only way to get a laptop repaired was to ship it to their repair facility in Texas. Weeks of waiting, only to get the machine shipped back to you with a letter saying they found nothing wrong. Apple is infamous for "secret" recalls that staff wil…

Sad thing is, in my experience, they're still one of the best when it comes to service lol.

Razer's support is underrated. They've easily been the best for any company I've had to deal with multi-thousand-dollar replacements/repairs for, and coincidentally they also serve a very similar niche to Apple (high-priced, high-performance, well-built laptops).

Re: MacBook Air M1 screen crack for no apparent reason

#352

Post by mh8h »

There are many people that are complaining about this issue. But the total number of owners are way higher than the typical laptop. The MacBook Air M1 is allegedly the world's best-selling laptop.

I'm curious. How many screen cracks is too many, and should be considered a design/manufacturing defect? How is something like that determined?

Re: MacBook Air M1 screen crack for no apparent reason

#353

Post by inferiorhuman »

throwoutway wrote: post #319
AussieWog93 wrote: post #305

Really interesting to hear so many people having had experiences with Apple support. I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password). I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, refor…

Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.

Anyone who's read my comments knows I don't usually have the patience to be charming or whatever. I had a battery start bulging with a polycarbonate MacBook and they just gave me a battery off the shelf no questions asked. There was some other underlying problem, and I eventually scrapped it. Its replacement eventually heated up the charging cable enough that the insulation browned and flaked away (computer side so it's not replaceable). I got a free replacement with zero hassle. Both were out of warranty.

Phone side, I had an OG iPhone SE and decided to get the battery replaced right towards the end of the free replacement period. The first/only appointment I could find was at the Emeryville store so I dropped the phone off. Unfortunately they had a runaway thermal event so the store got evacuated. I was told to come back later and pick up my phone. Eff that, I'm not sitting in traffic and paying for bridge toll for their mistake. It took a bit of persuasion, escalation, and a minor tantrum but they did FedEx my phone back to me. Eventually I dropped that and broke the screen. They couldn't fix it and they no longer sold the 64 GB version so I got a new 128 GB one off the shelf for the price of the repair ($130) without even asking. Or 32/64. Whatever.

So, yeah, Apple's been good to me with hardware stuff (with and without AppleCare). Clearly they're not making everyone whole. The problem as I see it is that Apple is relying almost entirely on the discretion of their retail staff instead of having a formal policy in place.

Re: MacBook Air M1 screen crack for no apparent reason

#354

Post by Gigachad »

cycomanic wrote: post #161
maerF0x0 wrote: post #50

> it is frustrating that apple doesn’t believe its costumers. What's notable here is there is 49 pages of seemingly mostly "me too". It should give Apple at the very least pause for reevaluation of their stance. One guy saying "I didn't do it man" is not evidence, but a clearly non coordinated global trend of people claiming the same thing? Pretty compelling.

Why would it? Seriously a large proportion even of the users bitten by this will still run to buy the next shiny apple device they release and then there is the other part of the users who are not affected and will blame the affected users for doing something wrong, because apple can't be in the wrong. I never understood the personal attachment and identification that some brands elicit it people (but credit to Apple…

You say this like other brands products are flawless and don't randomly break ever. So far Apple is the only tech brand I have had no issues with and has vastly exceeded the experience I have had with alternatives.

Re: MacBook Air M1 screen crack for no apparent reason

#356

Post by parasubvert »

NorwegianDude wrote: post #307
armchairhacker wrote: post #249

Earlier quoted context omitted.

AppleCare is a good idea in general. Even if you’re generally careful, you never know when the mac will break because of something that was your fault

Insurance is never a good idea in general, except if you can't risk paying for it yourself.

Which is nonsense, the whole point of insurance (and why most people should purchase insurance) is to pool risk so to cover high costs that most can’t afford for themselves.

Re: MacBook Air M1 screen crack for no apparent reason

#357

Post by zik »

r3012 wrote: post #229
legitster wrote: post #200

I still don't understand the appeal of aluminum/glass construction. I couldn't think of a worse set of materials to make a laptop out of. For comparison, nearly every other ultrabook manufacturer has moved onto magnesium or carbon fiber for chassis construction. Both materials are much physically stronger, lighter, and (most importantly, imho) offer more intrinsic shock protection. I know people enjoy the "luxury" lo…

There are trade-off there to consider. One get's ruggedness but carbon fiber is generally not a good thermal conductor which could be a problem for a laptop with no fans. And titanium is very expensive compared to aluminum. Like all engineering. It's about priorities.

He said magnesium, not titanium.

Re: MacBook Air M1 screen crack for no apparent reason

#358

Post by __d »

decremental wrote: post #264
bardworx wrote: post #235

Earlier quoted context omitted.

In the last 12 years, I’ve owned 3 MacBooks. Maybe my experience isn’t common, but the units that I’ve bought, have always outlived my windows machines. When averaged out to cost per year, in my experience, Apple is way cheaper.

I bought an Air in 2014 that lasted me until last year when I bought a new one. The old one still works. It's just too slow for my needs. I still open it up occasionally for some things. Longest running computer I've ever owned by a long shot.

I have a 2011 13" Air that has been mine, then my wife's, then my kid's. It has been thrown in backpacks, dropped, stood on, you name it. It's still going strong, and my kid still pulls it out to play some Mac-only games every few weeks.

I've got a 2014 15" MBP. It's had the screen replacement (free), and a bulging battery got me a new lower case & battery for $200. Still my daily driver.

OTOH, my wife has a 2017 MacBook which is on its third keyboard/lower case. Both the replacements were free, but it's a PITA to have to take it to the store and be without it for a few days while they swap in the new one.

Either way, my experiences have been uniformly positive with Apple's service, and whatever issues exist with the underlying hardware, if they're Apple's fault, I've had no trouble getting replacements for free.

All anecdata, I acknowledge.

Re: MacBook Air M1 screen crack for no apparent reason

#359

Post by mplewis »

rxhernandez wrote: post #333
z9znz wrote: post #192

Earlier quoted context omitted.

Obviously there is a defect problem affecting some of the new Macbooks, and Apple needs to step up and take responsibility. But that said, I personally think the Apple Silicon computers (the Air in particular) are worthy of the hype. This 1 year old M1 Air with 16GB RAM is twice as fast as my colleagues' Intel MBPs (comparing same year devices), and it's _silent_. It rarely even gets warm, even with Docker, several c…

Wasn't worth the hype for me at all. My m1 MBP might have better performance than my x1 carbon but my x1 walks all over the m1 in terms of software I can install thoughtlessly. I tried for months to get parallels + Ubuntu to do everything I needed it do to but I had to switch back to the x1 (which I could reformat today and have my productivity be the same within an hour); what a waste of time and money.

I returned my X1 due to poor thermal performance, bad Windows drivers, and incomplete Linux compatibility. I switched it out for an M1 Air which has been my favorite machine of all time.
Post reply on HN