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iPhone App will not stay open - just flashes when trying to launch

community.garadget.com

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Re: iPhone App will not stay open - just flashes when trying to launch

#351

Post by gargravarr »

Seen from the company's perspective, a user posting a negative Amazon review BEFORE contacting the manufacturer for help is upsetting, especially when as others have noted, it's a product you've invested a lot in, and suddenly you have someone publicly advising others not to buy it. Of course this can cause even a well-meaning employee to go straight to damage control.

Not that I'm defending the person here, though. This is a total overreaction, and very condascending. Insulting your customer by questioning their maturity is not going to help your relationship, they've basically abandoned all hope of solving the customer's problem right from the start (going directly against their role as customer support) and again tried to do damage control, not realising they're part of the Twitter generation.

What's even worse is that the account name is the exact name of the company/product, so it's totally official, and endorsed by the head of the company. If it was any other name, it could be passed off as a rogue representative having a bad day, but to see something like this coming from the official account, that if you don't play how we want you to play, we'll kick you out, is sure to put others off.

Not that I needed or ever wanted a 'cloud-connected garage door opener' but hell, I would never buy one from this company now.

Re: iPhone App will not stay open - just flashes when trying to launch

#352

Post by toomuchtodo »

theprotocol wrote: post #172
toomuchtodo wrote: post #7

Earlier quoted context omitted.

The users who are arrogant and abusive usually have zero overlap with the ones who care about control over their own devices.

That's not the point. The company has no right to deprive a user who paid from receiving the product. You don't get to do a personality test on your customers. Some will be jerks and it's their right. Someone who doesn't recognize that others are under no obligation to like you is dangerous to society.

> You don't get to do a personality test on your customers. Some will be jerks and it's their right.

Yes, you do. As a business, you get to decide your customers. Full stop. You do not have a right to purchase a product from a business, and they have the right to refuse you as a customer.

Re: iPhone App will not stay open - just flashes when trying to launch

#353

Post by bluefox »

erikb wrote: post #290
bluefox wrote: post #179

Earlier quoted context omitted.

I'll just note that this entry was posted twice, by two different accounts, with the same title, even though it does not appear anywhere in the site. PR effort for or against.

What entry? You mean my post? If so, please reference the other.

I mean the HN submission.

Re: iPhone App will not stay open - just flashes when trying to launch

#355

Post by protomyth »

Entalpi wrote: post #115

Yeah, negativity/hate is not a reason to force your customers to refund their purchases. This is basically illegal, atleast in Sweden if not the EU since this voids the functionality of the product with an intent to discriminate against a group of people. Its also a dick move just in the casual way.

as pointed out on Amazon this might run afoul of https://www.govtrack.us/congress/bills/114/hr5111 H.R. 5111 (114th): Consumer Review Fairness Act of 2016

Re: iPhone App will not stay open - just flashes when trying to launch

#356

Post by sebastianconcpt »

jimmies wrote: post #41

I don't know why many comments about "the customer is clearly an asshole, therefore he deserves the lock not working/the company has the legal rights to do so blah blah" are modded so high right now. Even when the customer is an asshole, that has absolutely nothing to do with a security device betraying him or not. I'm very glad that the customer is now only denied access to the app. I can see one day a company that…

OMG I can't beleive anyone cares about the app's hurt feelings!

Now seriously, this is amazing, so unprofessional. The company really mixed up things based on how someone felt at the moment of dealing with support? Now the question on the table is if that breaks contract or not. Both cases are terrible. If you say yes the company opens a juridical risk and if you say no it means its Terms of Service have something like "...and we may deny the service if you leave a negative app review or ask for our support in a way that we don't feel belonging to a 'safe space', specially if the user don't trigger warns us..."

Re: iPhone App will not stay open - just flashes when trying to launch

#357

Post by Veen »

obstinate wrote: post #334
Veen wrote: post #229

Earlier quoted context omitted.

I don't agree. As a freelancer, when I do business with someone, I expect them to comport themselves in a civilized manner. If they're too thick or ill-bred to manage it, they can take their money elsewhere. I don't see why it should be different for any company. The exchange of money isn't a license to ignore standards of social interaction between equals.

You can try enforcing those standards, as this company did. But you may find that doing so causes your business to be economically unviable. That's fine as long as it's your preferred outcome, but if it isn't, you need to suck it up and deal with people who don't treat you how you want to be treated.

I'm convinced that there are enough reasonable, civil people in the world that I don't have to pucker up to kiss the behinds of those who can't behave with a modicum of decorum when their expectations are slightly undermined.

Re: iPhone App will not stay open - just flashes when trying to launch

#358

Post by hellofunk »

hehheh wrote: post #276
lucideer wrote: post #163

I'm pretty surprised by the comments here on decorum and civility. The customer called the product a "piece of shit" - yes he used bad language, but he's criticising the product itself. An object. The rep. directly insulted the customer's character (saying he had "poor impulse control" and was throwing a "tantrum"). Is this another example of American tendencies to be extra sensitive about "profanity" or am I missing…

I'm also surprised at the amount of overly sensitive people defending Garadget here. Their basis -- that this customer was likely brought up wrong -- is a bit amusing. It suggests that the defenders were brought up to judge others based a single interaction, without any thought of context, or anything but the barest of social awareness. 'course, here I am doing the judging now.

Welcome to American culture. If you think this is bad, look at how parents judge other parents' parenting skills. Mom-shaming is one of the great American past-times. There are few cultures in the developed world with such a strong affinity for judging others. It's the root of the political climate, too: two people who might otherwise get along will, for example, often never have a second date once they discover they are from different political parties.

Re: iPhone App will not stay open - just flashes when trying to launch

#359

Post by theprotocol »

toomuchtodo wrote: post #352
theprotocol wrote: post #172

Earlier quoted context omitted.

That's not the point. The company has no right to deprive a user who paid from receiving the product. You don't get to do a personality test on your customers. Some will be jerks and it's their right. Someone who doesn't recognize that others are under no obligation to like you is dangerous to society.

> You don't get to do a personality test on your customers. Some will be jerks and it's their right. Yes, you do. As a business, you get to decide your customers. Full stop. You do not have a right to purchase a product from a business, and they have the right to refuse you as a customer.

You can't simply sell your products on Amazon and then brick the product if you find out someone that you don't like bought it. That's absolutely absurd and frankly I find it shocking how biased you are towards the creator.

You can't retroactively undo a sale based on your whims.

Re: iPhone App will not stay open - just flashes when trying to launch

#360

Post by toomuchtodo »

theprotocol wrote: post #359
toomuchtodo wrote: post #352

Earlier quoted context omitted.

> You don't get to do a personality test on your customers. Some will be jerks and it's their right. Yes, you do. As a business, you get to decide your customers. Full stop. You do not have a right to purchase a product from a business, and they have the right to refuse you as a customer.

You can't simply sell your products on Amazon and then brick the product if you find out someone that you don't like bought it. That's absolutely absurd and frankly I find it shocking how biased you are towards the creator. You can't retroactively undo a sale based on your whims.

> You can't retroactively undo a sale based on your whims.

But you can! You don't like it, but its entirely possible (clearly) and legal.

Why should you be required by law to provide services to someone? Or are you interested in Amazon using their leverage to enable customer abuse of sellers? No thank you.

The entitlement complex runs deep in society today. So unfortunate.

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