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iPhone App will not stay open - just flashes when trying to launch

community.garadget.com

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Re: iPhone App will not stay open - just flashes when trying to launch

#281

Post by RVuRnvbM2e »

victorhooi wrote: post #220
PeterisP wrote: post #188

Earlier quoted context omitted.

Calling a product a piece of shit is perfectly acceptable behavior, it often is a reasonable and accurate opinion about a product and definitely meets the standards of the "level of decorum" expected for customer product reviews. Customers shouldn't be absolved of having a minimum level of decorum, but that minimum is at the level of (a) personal insults at specific people ("Bob in customer support is a piece of shit…

No, I'm sorry, that is not perfectly acceptable behaviour. It's not illegal - but it's also not helpful, or constructive, and nor is it desirable if you're trying to build a helpful community. There are other ways of getting your point across, without resorting to insults such as "piece of s*it". In Chinese, we might call this 家教 - or "upbringing". If you have no decorum, or class - it suggests that your upbringing w…

> In Chinese, we might call this 家教 - or "upbringing". If you have no decorum, or class - it suggests that your upbringing was poor, or that your parents failed to raise you well.

It's impressive that you're able to extrapolate the questioners life up until this point based on three words.

If the product in question is a shitty product, there's no problem describing it as such.

Re: iPhone App will not stay open - just flashes when trying to launch

#282

Post by youngtaff »

StavrosK wrote: post #184
barking wrote: post #157

Earlier quoted context omitted.

That's only because the reaction was so unusual. I'd react the way you suggest but I admire people who react the way he did. And, every now and then you hear of a business with a fuck you attitude that succeeds, e.g. Ryanair

Ryanair only succeeds because my tolerance for "fuck you" is more than my tolerance for expensive flights. The moment I have a cheap alternative, I'm never touching Ryanair again, and sometimes not even then.

My tolerance for Ryanair is zero… I won't give my money to a business that treats me like shit

Re: iPhone App will not stay open - just flashes when trying to launch

#283

Post by morganvachon »

craig_peacock wrote: post #252

Garadget does not deserve to be in business. If you are a B2C company specializing in security IoT, you don't have the right to disable your clients hardware as you see fit...Garadget have engineered a common product, but they know little about business...

Indeed, could you imagine the uproar if ADT (a traditional, remote monitoring security company in the US) were to lock a customer out of their own house because of a bad review? This is no different and is downright suicidal of Garadget.

Even if this is the action of a single bad employee, so far the company has not stepped up to remedy the situation, and given it's a crowdfunded business out of nowhere, I wouldn't be surprised to learn that the bad employee in question is a founder of the company. If that's the case, it's rotten to the core.

Re: iPhone App will not stay open - just flashes when trying to launch

#286

Post by herbst »

tajen wrote: post #121
_Codemonkeyism wrote: post #60

Earlier quoted context omitted.

Amazon lets far worse things go unnoticed, like fake medical products. Why? Because of the money.

Amazon has already bricked a Kindle (and the full user account) because it had "a pirate PDF", according to their automations. Just, don't but from Amazon. Even Alibaba is better.

Aliexpress is build on escrow. I don't think amazon is even trying to beat that kind trust.

Re: iPhone App will not stay open - just flashes when trying to launch

#287

Post by herbst »

morganvachon wrote: post #277
raverbashing wrote: post #59

I can't believe people are still buying any "cloud powered" crap for their homes Fool me once shame on you, fool me twice... Don't buy anything "cloud powered/IoT stuff" unless you know what you are doing and the product has been vetted by the general public and you're aware that there will be breaches Right now the number of IoT stuff I intend to buy is Zero

I made a decision long ago that any "IoT" or "cloud" based physical device in my home will be one that I build myself and that I control access to exclusively. So far, I haven't been motivated by the current commercial offerings to build a clone of any of them, though I'm considering a homebrew Echo clone just because I'm fascinated by voice recognition and voice control. The Raspberry Pi, with the release of the Zer…

Until you realize there are no voice recognation softwares that work well enough to not use Google or Amazon on the backend.

Re: iPhone App will not stay open - just flashes when trying to launch

#289

Post by erikb »

Steve0 wrote: post #173
erikb wrote: post #123

Earlier quoted context omitted.

What device? The cloud-enabled device he sold himself? What I understand is that he's blocking that user from using the cloud.

Yes, the device the user paid 99 dollars for and is now useless. So for the user to get his money back he has to send back the device.

And? That's how it works.

Re: iPhone App will not stay open - just flashes when trying to launch

#290

Post by erikb »

bluefox wrote: post #179
erikb wrote: post #122

Earlier quoted context omitted.

I think many people here only read the headline and immediately start aiding the destruction of what seems to be a single person's business. I have experienced myself how painful it can be to stay polite towards a*hole customers, so as said in some comment: It's totally fine to quit a customer who acts like that and refund him.

I'll just note that this entry was posted twice, by two different accounts, with the same title, even though it does not appear anywhere in the site. PR effort for or against.

What entry? You mean my post? If so, please reference the other.
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