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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#331

Post by trhway »

stickfigure wrote: post #12
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

A single Anthropic employee is valued at $200m. At PE of 10, ie. supposing one employee generates $20m/year, we can say that the employee’s time is $10K (that K !) per hour. Should they, or are we really expecting them to, attend to a 200 issue?

May be somebody will start a business where such high-value-per-employee companies could outsource customer support to be performed by real humans? ... And then such business would replace the employees with AI agents ... It is a trap.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#332

Post by sroussey »

delduca wrote: post #313
sroussey wrote: post #296

Earlier quoted context omitted.

Have a look at https://github.com/anthropics/claude-code/issues/54497 I can’t use Claude Code online at all

I have the same issue when I try to run /ultraplan

I tried /debug as the only input, hoping CC wouldn’t shit the bed and give me some data.

Heck, just saying “hello” causes Claude Code to fail.

I’m thinking of doing a charge back, and creating a new account. Others don’t seem to have this issue.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#334

Post by seviu »

I used to have the 20$ plan, upgraded to max, they were going to charge me 86$ for max minus pro plan.

Credit card didn’t get through, pro plan got insta cancelled, had to pay for full max plan. Clearly a billing bug on their side. If the credit card when upgrading a plan doesn’t come through, don’t destroy the existing plan.

I talked to the chat bot; i got a ticket number, a human will come back to me. That was three months ago. Never got refunded. Nobody emailed me.

I ended cancelling the max plan, it expired yesterday. This plus the constant degradation of the service despite having 30B revenue first quarter this year.

A company that has so much money, and cannot care less about their users…

They will have to do much better if they want to get me back.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#335

Post by jayd16 »

Arainach wrote: post #88
dakiol wrote: post #78

Earlier quoted context omitted.

You could quit, for starters

If anyone with principles quit the moment a company did something bad, you'd be left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving. Sure, everyone probably has their own personal line such as "will quit if my employer is declared complicit in genocide by the UN", but bad customer service…

But they're not advocating. They're claiming they can do nothing. Quitting in protest would be more advocation.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#336

Post by efilife »

throwaway449933 wrote: post #48

Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.

someone mentioned you use fin.ai for this, were they wrong?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#339

Post by stavros »

IanCal wrote: post #158
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

Refunds and compensation are different though aren’t they? I would not see being refunded for the billing as compensation, compensation would be something more like $x extra to make up for the inconvenience / to say sorry essentially.

Yes, exactly. A refund is giving back the money they took from him, compensation is something to make up for the aggravation.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#340

Post by jorvi »

andybak wrote: post #327
jorvi wrote: post #320

Earlier quoted context omitted.

I have this vs. a TV webshop in The Netherlands that stiffed my parents because their €430 TV broke and the warranty was expiring in a few months. Anytime anyone in my social circle asks for a TV recommendation, I specifically tell them not to order from that shop, explaining they have a habit of stiffing people on warranties. I also tell those people to tell anyone they know not to order from there. I do the same wh…

> was within a few months of an expiring warranty A few months inside or a few months outside? Because that seems to determine who's being unreasonable in this.

Oh, I meant within! I guess that is ambiguous, I figured within = inside, and outside = expired. I'll edit.

Honestly what really egged me on was that I told them I might take them to small claims, and their response was sending a bunch of small claims cases they won.

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