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Gandi loses data, customers told to use their own backups

status.gandi.net

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Re: Gandi loses data, customers told to use their own backups

#311

Post by changethe »

corford wrote: post #211

I'm a long term user of Gandi for my domains but have wanted to get off them for some time now. Can anyone recommend a domain registrar "equivalent" of a Fastmail or Letsencrypt or DNSMadeEasy i.e. truly no bullshit, geek friendly and polished at the same time ? I'm not too bothered about price. I just want a well run outfit that has a wide selection of TLDs and ccTLDs (and ideally isn't a mega corp like google but i…

i have been using uniregistry.com for a while and have nothing bad to say.

in another comment on this thread, someone pointed to cloudflares new registrar offering, which also seems good.

Re: Gandi loses data, customers told to use their own backups

#313

Post by LaGrange »

tbyehl wrote: post #200
LaGrange wrote: post #86

Earlier quoted context omitted.

They literally use the word "backup." I wouldn't _normally_ expect snapshots to function as backups, but once they market them as such, I do. Yeah, sure, it's probably yet another case of a sales team getting over eager and taking over the company, but that's why if you value your ethics _at all_ you keep tabs on WTF the sales are doing.

So you're saying, against your admission of knowing better, that you can be literally swayed that a snapshot is a proper backup in the independent-of-the-original-storage sense, because their documentation equated the two?

The difference between a snapshot being a backup and not being a backup is literally the guarantees made by the provider. If the snapshot feature is documented as a backup, it is DOCUMENTED AS A BACKUP. Unless, of course, I suspect the provider of using the words as a way of confusing me, BUT THAT'S BAD. Like go read yourself a few times, you're literally defending them by claiming it's reasonable to treat them like scammers.

Re: Gandi loses data, customers told to use their own backups

#314

Post by herpderperator »

moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

Although the current issue with the irrecoverable data loss is terrible, I thought (in this case, at least) that they were surprisingly honest. They straight up said the data is gone (a VERY hard thing to publicly admit), and informed people they need to restore from their own backups. That seems pretty No Bullshit to me, no?

Re: Gandi loses data, customers told to use their own backups

#315

Post by alasdair_ »

EGreg wrote: post #296
mystcb wrote: post #274

Earlier quoted context omitted.

Only a 100% markup? I am sure it will be worth more than that in the future ;)

That’s what they said about Bitcoin last year

>That’s what they said about Bitcoin last year

Bitcoin price in USD on January 8 2019: $4004.12

Bitcoin price in USD on January 8 2020: $8045.51

Re: Gandi loses data, customers told to use their own backups

#316

Post by pnako »

vegannet wrote: post #23
djmobley wrote: post #6

Gandi have something of a cult following, but in my only experience with them they literally lost my domain name during an inbound transfer. Their response was awful and rude and completely unprofessional. I never got my domain back. Based on that experience, this incident doesn’t surprise me at all.

I’ve always been a little confused about their cult following given their unfriendly terms — arbitrary domain cancellation based on adult material for example — which are fair terms to have if that’s their ethics but it seems at odds with the typical pro freedom expectations many people in technology hold.

It was founded by pioneers of the Internet in France who where involved in non-profit/hacker/open source circles, which is where it got its cult following from.

But at the end of the day it's a cheap provider with, ahem, French-style support so I'm not sure what people were expecting out of them.

Re: Gandi loses data, customers told to use their own backups

#317

Post by donmcronald »

danr4 wrote: post #44
eg312 wrote: post #27

Earlier quoted context omitted.

I use Gandi for domains & DNS too. I've never had any problems so far but I don't want any surprises... Where do you want to migrate? What is a better alternative?

Same here. Wondering what alternative there is. Heard good things about https://porkbun.com/

I'm using Porkbun and like it. I've used Namecheap, Cloudflare, Alibaba Cloud, and Gandi. I prefer Porkbun to all of them, but I'm a fan of simple, no-frills stuff.

I've used support twice when transferring domains into Porkbun and they were good. I transferred a domain out and has no issues. Their 2FA options are really good. They frequently have the best prices around (tld-list.com).

Re: Gandi loses data, customers told to use their own backups

#318

Post by pnako »

LaGrange wrote: post #313
tbyehl wrote: post #200

Earlier quoted context omitted.

So you're saying, against your admission of knowing better, that you can be literally swayed that a snapshot is a proper backup in the independent-of-the-original-storage sense, because their documentation equated the two?

The difference between a snapshot being a backup and not being a backup is literally the guarantees made by the provider. If the snapshot feature is documented as a backup, it is DOCUMENTED AS A BACKUP. Unless, of course, I suspect the provider of using the words as a way of confusing me, BUT THAT'S BAD. Like go read yourself a few times, you're literally defending them by claiming it's reasonable to treat them like…

They can document it as anything. A backup has to be isolated; different physical location, different medium, different provider. What if the technical infrastructure works as advertised, but the company goes into receivership for whatever reason?

Having cloud provider X say they moved the bits from one place to another should not be considered a backup by anyone, regardless of what they advertise.

Re: Gandi loses data, customers told to use their own backups

#319

Post by yjftsjthsd-h »

icebraining wrote: post #245
jermops wrote: post #139

Earlier quoted context omitted.

If you're not paying for backups... what archive?

They say you can backup by using their snapshoting tool, but they lost those snapshots too.

The bright side is that now if anyone asks me why we would ever need the 3-2-1 backup protocol, I have a beautifully worked example.

Re: Gandi loses data, customers told to use their own backups

#320

Post by pnako »

itake wrote: post #144
teh_klev wrote: post #130

The key question is, did Gandi offer and explicit backup service for your data on their plans? I just had a look and I don't see this being offered. As a former hosting engineer, at the risk of pissing on everyone's outrage parade, but unless an explicit guarantee of a backup is included in your plan's contract, or you can pay for backups as a bolt-on, then if you've lost data it's your fault for not planning for thi…

> Easily recover backups of previous versions of your website's files, thanks to our automatic Snapshots system. It's free! https://docs.gandi.net/en/simple_hosting/common_operations/s... They are supposed to be providing backups.

The thing is, backup can mean different things. Those free/cheap "backup" snapshot things are obviously the equivalent of vim backup files. It's useful if you screw up and want to revert two hours later.

You have to be foolish to assume you get proper, actual backups for the price of a Coca-Cola can.

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