311–320 of 412 posts
Does the cancellation involve loss of data? If so I think making it hard is fair.
I have been working as a ux consultant for 15 years now, there are two things that are serious problems: 1. Forcing your users into actions they don’t want to take (dark patterns) 2. Having users delete their accounts and data because you didn’t install enough hurdles on their way to the delete button I am actually not very sure what we see here, is it a dark pattern? It could be, but at the size of Dropbox I could e…
> I have been working as a ux consultant for 15 years now > ... > I am actually not very sure what we see here, is it a dark pattern? It sounds like you've been in the grey/black side of the UX industry for too long, and have become a bit institutionalised. eg You're not see things clearly. If possible, maybe take a break from the UX space for a year or so, and do something else? Might help to regain your sense of th…
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By the way, for those who don't want to use one of the existing providers [1] and don't want to operate their own server either: Hetzner started their Nextcloud as a service recently: https://www.hetzner.com/storage/nextcloud I haven't tested it yet, as I am running my Nextcloud on my own server, but I found their offer quite compelling. [1]: https://nextcloud.com/signup/
Interesting. Makes sense at the low end I guess. The more expensive ones are quite similar to their dedicated servers, which gets you compute as well. So you'd be better off rolling it yourself.
- I went into settings
- Pressed the button to cancel the plan
- ~75 words about what would happen to the individual accounts created with the Dropbox for Business plan
- One more button saying I still wanted to cancel my account
- Three checkboxes confirming that I understand my data would be deleted from Dropbox
- Now I could finally cancel
It might sound like a lot, but I appreciate that they didn't have any "No I don't wanna be awesome anymore and have 10TB of Dropbox storage" like they did in this video.
Amazon is the same. I just cancelled Prime yesterday. It took me four or five confirmations that yes, I want to lose the benefits. The buttons were jumping around. Sometimes the left one was for cancelling, sometimes the right one, sometimes it was a few centimeters lower. I love my Kindle, but without that my Amazon account itself would be in real danger.
I got the first two months free (Amazon.de), and at the end of the trial, when I wanted to cancel, they added a month for free, and I accepted the free month. My card was charged regardless and I had to email them to cancel it finally with no option to cancel at the end of this extended trial.
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Other than PayPal monetizing your payment history, sure it’s great. Apple makes it even easier. This is tangential, but on the topic of PayPal and privacy, this article is interesting about PayPal and HIPAA: https://simple.icouch.me/blog/is-paypal-hipaa-compliant-revi... Short answer: if privacy matters, PayPal is a non-starter. I don’t want news publishers to have my information either. I know publishers like to how…
What is the alternative? Is, what do informed people do instead of using credit cards or PayPal to buy things? (I assume stripe is the same)
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So much this. I LOVE paypal as a user because of it. All my subscriptions go through it and if it isn't offered via paypal, I'll reconsider. I love to see a list of all my subscriptions with the ability to unilaterally cancel my subscription at any time via PayPal... I never even contact the companies I 'unsubscribe' from... I simply remove their access to my paypal.
Just be careful with this. Some companies will treat this as if it were a bounced check and keep your debt going.
Ha, not as hard as I expected but still like 4-5 steps with a bunch of dark patterns (highlighting the buttons that don't downgrade, etc). The screen that's like "OK, you want to downgrade, but tell us why " gave me flashbacks to that nightmare Comcast cancellation call[0]. [0] https://soundcloud.com/ryan-block-10/comcastic-service
This is where you copy-paste the timecube website and tell them you don't want to do business with a company that cannot understand 4-corner time.
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Just be careful with this. Some companies will treat this as if it were a bounced check and keep your debt going.
From a legal perspective, would it be enough to send them an e-mail telling them that you no longer want to subscribe to the services before pulling the plug?