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The failure of the Domino's 30-minute delivery guarantee

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Re: The failure of the Domino's 30-minute delivery guarantee

#301

Post by salad-tycoon »

ImAnAmateur wrote: post #242
LocalH wrote: post #142

Earlier quoted context omitted.

My SO is a restaurant manager, and she has told me that the only reviews/ratings that have any positive effects are 5s out of 5. 4 out of 5? You might as well have put 0 or 1. It's extremely toxic.

This mirrors my experience in retail. Anything less than the top score is counted as a negative, often counting the 1-9 score as a 0 with the 10 as a 1. The heat lands on a local manager when corporate comes to town. What ends up happening is that the customer-facing employees train the customers to put down 10s. It's ultimately a metric that's been gamified by everyone involved. I think the cynics keep it around bec…

Or pull a YouTube/google and just eventually totally remove the option to down vote at all. “ Yeah… we’ve heard the vox populi and ehhh, gonna have to pass on that one.”

Re: The failure of the Domino's 30-minute delivery guarantee

#302

Post by themaninthedark »

zztop44 wrote: post #110
ta1243 wrote: post #71

Earlier quoted context omitted.

So stupid system with no instructions on how to calibrate. How do you say someone did a better than expected job if the "baseline" is 5? If they expect the normal to be 5, why give 1-4 as options. Why not "good" and "bad" Not to mention the cultural differences between countries. While America loves being over-the-top with fake "oh you are so awesome", other countries (say Japan and the UK) are far more reserved.

Japan has the opposite problem on restaurant review websites, where ~3.0 stars means OK and ~3.65 stars or above means absolutely bloody fantastic.

So they use the system as intended?

Re: The failure of the Domino's 30-minute delivery guarantee

#303

Post by themaninthedark »

infecto wrote: post #116
John23832 wrote: post #101

Earlier quoted context omitted.

> The vast majority of delays I've seen from these drivers is because they are (very obviously) double-apping, in which case I'm happy to have them be affected by terrible ratings. They are double-apping because you as the consumer are not actually willing to pay what it costs to have someone deliver your food to you as a job. So now you want to enact a punishment on the driver for not making you their sole focus for…

You don't know if the GP tips or not. I along with some segment of consumers would be happy to pay the true cost of the service. Unfortunately in the last 5 years we are being bombarded everywhere with tips for what should be normal service. It is wildly frustrating. On the flip side I would argue that if a single app is not paying well enough that a gig worker should try something else for work. Gig work like delive…

So a new restaurant/brewery opened up near me; you order food on the touch screen, it buzzes when ready and you pick it up. When done, you put all your dishes on a counter by the dishwasher.

They take your card when they seat you, so all you have to do is walk out.

I found out they add 20% tip to your meal as a standard action.

Re: The failure of the Domino's 30-minute delivery guarantee

#304

Post by pc86 »

tyingq wrote: post #235
pc86 wrote: post #233

Earlier quoted context omitted.

I'd be more than happy having a period of time where these things can't be taken into account (like bankruptcy). But if you have repeat DUIs / reckless driving incidents, you've proven that at least currently you can't be trusted to drive safely. Having a job where operating a vehicle as part of your job isn't a human right so I don't see anything wrong with saying "you're not allowed to have this job." Isn't it much…

The argument isn't about whether to disqualify someone for a job that involves driving if they have a DUI, at least to me. I mentioned the Australian system...when the employer sends the candidate name/info and the complete job description, and a government agency replies yes/no. I assume they have some criteria for how long ago the offense was, etc. And that candidates generally know if they apply for a job that's n…

Good - they're the ones hiring, they're the ones taking on risk, it's their money they're spending. It should be up to them whether a particular criminal history is relevant to the job. Even if it's not relevant and they just don't want to work with someone with a particular criminal history, isn't that their right?

Re: The failure of the Domino's 30-minute delivery guarantee

#305

Post by pc86 »

Eisenstein wrote: post #299
pc86 wrote: post #266

Earlier quoted context omitted.

> There are certain combinations of crime and job that are sensibly going to be risky, but how do you prevent companies from being overcautious? Your words imply we do need to do that.

While your words imply that you have an ideological opposition to telling businesses what to do, and that external effects need to be ignored. Why do businesses have the right to do things harmful to society so that they can make money?

Businesses get told what to do all the time, that's not necessarily a bad thing. But businesses have a right to choose how they spend their money and who their employees are.

Re: The failure of the Domino's 30-minute delivery guarantee

#306

Post by Eisenstein »

pc86 wrote: post #305
Eisenstein wrote: post #299

Earlier quoted context omitted.

While your words imply that you have an ideological opposition to telling businesses what to do, and that external effects need to be ignored. Why do businesses have the right to do things harmful to society so that they can make money?

Businesses get told what to do all the time, that's not necessarily a bad thing. But businesses have a right to choose how they spend their money and who their employees are.

'How they spend their money' and 'who their employees are' is literally all a business is. If not that, how else are they to be regulated?

Re: The failure of the Domino's 30-minute delivery guarantee

#307

Post by rakejake »

prashantsengar wrote: post #57
rakejake wrote: post #12

Earlier quoted context omitted.

No, it doesn't? I don't think Domino's or any pizza vendor has offered 30 minutes or free guarantees in a long time.

They have different timed delivery policies in India - even a 20 minutes delivery guarantee. Read the section "Service Guarantee" https://pizzaonline.dominos.co.in/tnc Also see: https://www.business-standard.com/article/news-cm/domino-s-p...

I am not sure if they actually give out very many free pizzas. The language is quite vague, probably intentionally. Just looks like a gimmick.

Re: The failure of the Domino's 30-minute delivery guarantee

#308

Post by forgetfreeman »

willcipriano wrote: post #270
forgetfreeman wrote: post #265

Earlier quoted context omitted.

Apparently we do if having a restaurant industry is desirable. We've already established raising wages to something that might attract less desperate applicants is a non-starter. Now if you were to say pivot the conversation to the H1-B system that fills more desirable jobs...

You aren't entitled to below cost dinners.

You trying to make this about me? I'm just the messenger. Restaurant margins don't support increased wages without passthrough to customers. People already bitch about the overhead associated with tipping waitstaff, one can easily extrapolate how they'd react to the changes in restaurant prices associated with labor costs tripling. If that makes you sad take it up with your neighbors.

Re: The failure of the Domino's 30-minute delivery guarantee

#309

Post by jncfhnb »

gambiting wrote: post #282
jncfhnb wrote: post #274

Earlier quoted context omitted.

Commercial drivers license

What about it? In the UK at least you don't need any kind of special licence to drive for amazon, just a normal B-class licence will do, all of their vans are up to 3.5 tonnes anyway. You only need a C class licence and professional accreditation to drive HGVs.

I’m not sure about the UK but several minutes of frustrated googling only shows offerings for amazons gig delivery program called flex, vaguely ironically.

Re: The failure of the Domino's 30-minute delivery guarantee

#310

Post by TecoAndJix »

fma wrote: post #143
twothamendment wrote: post #114

Earlier quoted context omitted.

You are so right. There are very few things I look forward to when thinking about eating out - french fries is one. I don't deep fry and air fry or baked at home does not compare to the real thing. Steak is one where I've had better at a restaurant, but it was a $100/person type of place that work paid for. Mine at home is not quite there, but far above the average steak. When I eat out now I'm hoping to find some co…

Steak is the one thing I can get consistently better than restaurants. It's all thanks to the book "Salt, Fat, Acid, Heat: Mastering the Elements of Good Cooking" It's a text book size cookbook. The author experiments different cooking methods and documents, taste tests. It boiled down to seasoning the steak over night so the salt extracts juices and tenderizes. Getting the temperature just perfect using a thermomete…

I owe so much of my cooking to that book!
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