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The failure of the Domino's 30-minute delivery guarantee

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Re: The failure of the Domino's 30-minute delivery guarantee

#51

Post by forgetfreeman »

Gunax wrote: post #15

My dad tells a story that happened in 198X while the 30-minute guarantee still existed. He was living in DC and traffic in his neighbourhood was absolutely abysmal at peak hours when gov employees were leaving work. Apparently it could take 20 minutes just to get drive a few blocks. So he ordered pizza with the delivery time carefully planned to coincide right when traffic was greatest. Yet somehow the drive was able…

I drove delivery in the period shortly after 30-minutes-or-N guarantees went away and customer expectations hadn't really caught up to the change. From cutting through park access trails at 60 miles an hour to using an elementary school soccer field as a shortcut between neighborhoods, nothing and I mean nothing was off the table if it shaved minutes off your drive time.

Re: The failure of the Domino's 30-minute delivery guarantee

#52

Post by bagels »

ClassyJacket wrote: post #17

Further evidence we should build a Futurama-style series of tubes in cities for delivering items. I'm not joking. Might need extra packaging to pin the pizza down to survive the forces however. Maybe stack the slices and wrap them or something.

https://idlewords.com/2007/04/the_alameda_weehawken_burrito_...

Re: The failure of the Domino's 30-minute delivery guarantee

#53

Post by dmurray »

ryanjshaw wrote: post #14
hx8 wrote: post #6

What a nice example of 1980s corporate greed maximizing profits over human life. Modern delivery food delivery services can be seen making the same delivery-by guarantees, so we haven't fully learned our lesson.

> In Domino's annual report last year, Mr. Monaghan said that ''failing to honor the 30-minute delivery guarantee was one of the big disappointments of 1987.'' He added that the delivery performance ''is still totally unacceptable and therefore must be our biggest priority in 1988.'' > ''Not fulfilling a promise is inexcusable,'' he stated in the report. ''It not only goes against everything we believe in, but it's a…

> Absolutely zero consideration for the possibility that the problem wasn't the staff, but the completely arbitrary 30 minute policy that couldn't possibly be consistently adhered to across thousands of franchisees without introducing significant risk to staff

Could it not? I'm sure I could organise a pizza restaurant with a 99.9% success rate delivering pizzas within 30 minutes (the nationwide top- performing restaurant in TFA had 99%) and no more crashes than, say, the national per- mile rate for short journeys.

But to achieve this, I'd need the restaurant to be overprovisioned in delivery drivers and conservative in rejecting requests that were too far away or too busy. My restaurant would lose money. The #1 priority is never really punctuality or timeliness or customer service - those are just means to an end. It's always money in the end.

Re: The failure of the Domino's 30-minute delivery guarantee

#54

Post by voidUpdate »

ClassyJacket wrote: post #17

Further evidence we should build a Futurama-style series of tubes in cities for delivering items. I'm not joking. Might need extra packaging to pin the pizza down to survive the forces however. Maybe stack the slices and wrap them or something.

I honestly believe a fully automated drone delivery system is easily possible with our current technology, the only issue would be funding and widespread adoption. And the delivery drivers annoyed at losing jobs

Re: The failure of the Domino's 30-minute delivery guarantee

#55

Post by srmarm »

voidUpdate wrote: post #54
ClassyJacket wrote: post #17

Further evidence we should build a Futurama-style series of tubes in cities for delivering items. I'm not joking. Might need extra packaging to pin the pizza down to survive the forces however. Maybe stack the slices and wrap them or something.

I honestly believe a fully automated drone delivery system is easily possible with our current technology, the only issue would be funding and widespread adoption. And the delivery drivers annoyed at losing jobs

And noise

Re: The failure of the Domino's 30-minute delivery guarantee

#56

Post by bitwize »

ugur2nd wrote: post #22

Similar is the case with apps like Uber Eats and Getir. I only know that in Getir they use different algorithms with artificial intelligence to find the shortest and fastest route. I'm sure other vehicles also use it, but I haven't heard such rumors about them.

OK, I'm imagining some system just painting a large green arrow onto the windshield, so the driver can just Crazy Taxi their way to the destination.

Re: The failure of the Domino's 30-minute delivery guarantee

#57

Post by prashantsengar »

rakejake wrote: post #12
MoneyAugust wrote: post #9

Btw, it works in india

No, it doesn't? I don't think Domino's or any pizza vendor has offered 30 minutes or free guarantees in a long time.

They have different timed delivery policies in India - even a 20 minutes delivery guarantee.

Read the section "Service Guarantee"

https://pizzaonline.dominos.co.in/tnc

Also see: https://www.business-standard.com/article/news-cm/domino-s-p...

Re: The failure of the Domino's 30-minute delivery guarantee

#58

Post by soco »

c22 wrote: post #43
erinaceousjones wrote: post #41

Earlier quoted context omitted.

Why are they "double apping", though? Is it perhaps because they are trying to scrape a liveable wage from a flawed gig economy....

The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

The insane thing is people trying to make a livable wage, maybe? Those drivers don't have the possibility (for whatever reason) to do something else, so gig it is - otherwise they'd be collecting food stamps or robbing at gunpoint. And if there were no such drivers, we'd get no warm pizza at all, how about that?

Re: The failure of the Domino's 30-minute delivery guarantee

#59

Post by Contortion »

Swizec wrote: post #21
_heimdall wrote: post #8

Earlier quoted context omitted.

I don't think this one is actually true. I remember TV dinners replacing home cooked meals not eating out. Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence.

> Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence. Fwiw some of us still cook at home and go out rarely. It’s cheaper, tastier, healthier, and can be a pretty relaxing evening activity

The one real downside is that learning to cook well at home spoils eating out - it sets your standards for what constitutes a good meal that much higher. If I'm spending €16 on a plate of pasta, it better be a lot better than I can make myself.

Re: The failure of the Domino's 30-minute delivery guarantee

#60

Post by bell-cot »

voidUpdate wrote: post #54
ClassyJacket wrote: post #17

Further evidence we should build a Futurama-style series of tubes in cities for delivering items. I'm not joking. Might need extra packaging to pin the pizza down to survive the forces however. Maybe stack the slices and wrap them or something.

I honestly believe a fully automated drone delivery system is easily possible with our current technology, the only issue would be funding and widespread adoption. And the delivery drivers annoyed at losing jobs

> ...the only issue would be...

And inclement weather, and overhead wires, and crashes, and liability, and NIMBYs, and all the creeps (from local cops to data aggregators to foreign intel orgs) who want access to the data, and ...

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