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Surprise DNA Results Are Turning Customer-Service Reps into Therapists

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Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#31
post #6

Literal quote from that click-bait: "We don’t really play the role of therapist"

Full quote “We don’t really play the role of therapist, but rather listen and try to be sympathetic and empathetic, getting them to process things,” That’s... that’s basically therapy.

It might be Hollywood therapy, but real world therapists are not limited to that.

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#32
post #4
post #3

Earlier quoted context omitted.

At the end of the day, what difference does it make? You can't change the past. Also I'm pretty sure knowledge like "he's not my real father" will stay in the back of your mind and pop up from time to time, making things awkward for a long time.

Well it's always up to you if you consider your genetic parent, your "real father" - sperm donors, adoption, hospital mix-ups, affairs, early death, re-marriage blah blah. No shortage of reasons why you one of your 'parental figures' might not be 50% genetically related to you - and conversely I'm absolutely fine with anybody who rejects a genetic parent as they're an arsehole. Taking all of that in, you get to pick…

> Well it's always up to you if you consider your genetic parent, your "real father"

Exactly the situation I'm in, with both a parent and a grandparent, and it's always boiled down to these people have had a significant impact on my life, and these people have not. I don't understand the obsession with genetics - the thought "he's not my real father" has never once crossed my mind.

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#33
post #31

Earlier quoted context omitted.

Full quote “We don’t really play the role of therapist, but rather listen and try to be sympathetic and empathetic, getting them to process things,” That’s... that’s basically therapy.

It might be Hollywood therapy, but real world therapists are not limited to that.

My experience of Hollywood therapy is that it’s nothing like that, and in fact tends to be either highly confrontational, or involves magical insights from the therapist which have an almost immediate effect, and are invariably accepted with little resistance. The reality that therapy is mostly one person talking while another listens, nudging them make their own insights and helping people process difficult emotions and experiences.

Of course that’s not the whole practice of psychology or psychiatry, but it is most of what “therapy” (i.e. talk therapy) is.

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#34

If ask Reddit is anything to go by this is slowly becoming normal. You have to wonder if 20-30 years from now mores will have shifted to reflect the reality that there are often familial buried secrets of every kind out there. https://www.reddit.com/r/AskReddit/search?q=Dna&restrict_sr=...

There was a study in the UK some decades ago showing that roughly 30% of kids weren't from the father's they thought they were. I got this reference indirectly from The Red Queen, an interesting book. It's packed away, so I can't give anything more specific.

> How Well Does Paternity Confidence Match Actual Paternity?

> Evolutionary theory predicts that males will provide less parental investment for putative offspring who are unlikely to be their actual offspring. Crossculturally, paternity confidence (a mans assessment of the likelihood that he is the father of a putative child) is positively associated with mens involvement with children and with investment or inheritance from paternal kin. A survey of 67 studies reporting nonpaternity suggests that for men with high paternity confidence rates of nonpaternity are(excluding studies of unknown methodology) typically 1.9%, substantially less than the typical rates of 10% or higher cited by many researchers. Further crosscultural investigation of the relationship between paternity and paternity confidence is warranted.

https://www.journals.uchicago.edu/doi/abs/10.1086/504167

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#35
I really wish this article provided some insight on how much these people are being paid. 95% of the job may be lightweight customer service but providing emotional labor ot people in distress if quite demanding on the provider, regardless of how much training they're given.

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#36
post #31

Earlier quoted context omitted.

It might be Hollywood therapy, but real world therapists are not limited to that.

My experience of Hollywood therapy is that it’s nothing like that, and in fact tends to be either highly confrontational, or involves magical insights from the therapist which have an almost immediate effect, and are invariably accepted with little resistance. The reality that therapy is mostly one person talking while another listens, nudging them make their own insights and helping people process difficult emotions…

The Hollywood part is focusing on the conversation.

Journaling for example is a common technique that’s part of therapy and outside of what you’re describing. Talking without actions outside of therapy is mostly an expensive hobby. And those nudges are critical for people to actually have direction as to how to attempt to make change.

You do bring up the other issue I have with Hollywood therapy. Therapists don’t need deep incite into how you think to come up with some unique solution tailored to you. It’s more like a dentist convincing you that you really do need to both brush your teeth and floss. Rather than a doctor giving you some antibiotics for a week and everything is fine again.

PS: Though this is from the CBT side of things.

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#37
post #25
post #14

Earlier quoted context omitted.

A friend of mine caused a huge stink in her village when she pointed out how two siblings had blue eyes but all parents and grandparents had brown eyes. There was much chaos.

Let's analyse that. Suppose the frequency of the blue eye gene and the brown eye gene are the same in the general population, and suppose the prior probability of cheating is 10%. Then we can simulate this: from random import random, randint p_blue = 0.5 p_cheat = 0.1 def randbool(p): return random() We get 4619 times cheated and 14226 times faithful. The probability of cheating went up substantially relative to the…

Eye color is non-mendelian.

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#38

Saying “this is science” alone as an answer to the validity is really doing science a disfavor. Not only are these consumer grade tests, but there’s been a lot of evidence of the fallibility of DNA testing (particularly for crime scene analysis) in recent years, let alone the fact that everything they show is based on models that are constantly updated and effectively best guesses. I really wish they’d be more upfron…

Relatedness testing is pretty trivial with modern chip/sequencing tech so this stuff does actually tend to be pretty cut and dry. The big worry is sample swaps but those should hopefully be the exception and not the rule.

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#39
post #18

I don't know if this is apocryphal or not, but I'd always heard the same thing happened in the 50s when blood typing became widely available. So I don't think anyone in that industry should be exactly surprised at this particular result.

When a sick child needs a transplant, the parents are the first to be checked for compatibility. Sometimes the results are impossible. The policy in such cases simply to inform the putative father that he's not a match and leave it at that.
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