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Surprise DNA Results Are Turning Customer-Service Reps into Therapists

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Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#3
post #2

This has to be a really tough call center job. People don't want to trust what you're telling them. Who is going to believe their father/brother/sister isn't?

At the end of the day, what difference does it make? You can't change the past. Also I'm pretty sure knowledge like "he's not my real father" will stay in the back of your mind and pop up from time to time, making things awkward for a long time.

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#4
post #3
post #2

This has to be a really tough call center job. People don't want to trust what you're telling them. Who is going to believe their father/brother/sister isn't?

At the end of the day, what difference does it make? You can't change the past. Also I'm pretty sure knowledge like "he's not my real father" will stay in the back of your mind and pop up from time to time, making things awkward for a long time.

Well it's always up to you if you consider your genetic parent, your "real father" - sperm donors, adoption, hospital mix-ups, affairs, early death, re-marriage blah blah. No shortage of reasons why you one of your 'parental figures' might not be 50% genetically related to you - and conversely I'm absolutely fine with anybody who rejects a genetic parent as they're an arsehole. Taking all of that in, you get to pick who cared for you and you choose to reciprocate with the parental nominative. Genetic stuff is just some nice to have information, along with what's more likely to kill you than average and how friendly your progenitors were with the local neanderthals.

I think maybe it boils down to some people always wanting to know (me) and others who don't (whatever it is) - and you've probably self-selected when you clicked all the boxes as you spat into a tube.

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#7
If ask Reddit is anything to go by this is slowly becoming normal. You have to wonder if 20-30 years from now mores will have shifted to reflect the reality that there are often familial buried secrets of every kind out there.

https://www.reddit.com/r/AskReddit/search?q=Dna&restrict_sr=...

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#9

If ask Reddit is anything to go by this is slowly becoming normal. You have to wonder if 20-30 years from now mores will have shifted to reflect the reality that there are often familial buried secrets of every kind out there. https://www.reddit.com/r/AskReddit/search?q=Dna&restrict_sr=...

There was a study in the UK some decades ago showing that roughly 30% of kids weren't from the father's they thought they were.

I got this reference indirectly from The Red Queen, an interesting book. It's packed away, so I can't give anything more specific.

Re: Surprise DNA Results Are Turning Customer-Service Reps into Therapists

#10
post #6

Literal quote from that click-bait: "We don’t really play the role of therapist"

Full quote

“We don’t really play the role of therapist, but rather listen and try to be sympathetic and empathetic, getting them to process things,”

That’s... that’s basically therapy.

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