Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

businessinsider.com

Post reply on HN
Print view View original

291–300 of 546 posts

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#291

Post by atum47 »

lolinder wrote: post #79
atum47 wrote: post #69

Netflix is such a crook. I had cancelled my subscription a while ago. They gave me the rest of the month to watch (since i already paid that month). Well, I had cancelled because I don't watch anymore. Guess what? Since it was a family plan, my father end up watching on his house, in another city. So Netflix renew the subscription. Fun right? I get a message everytime my card gets charged, that's why I noticed I was…

Do you know the details of what happened here? Unless you know otherwise, it sounds like your father probably ended up clicking the "renew subscription now" button when prompted, not that simply logging in triggered the charge. I'm ready to believe that the renewal prompt was heavily geared towards making it easy to renew, and Netflix should be required to make it equally easy to cancel, but unless you know he didn't…

Take AliExpress for instance, they have my credit card stored. But even if I login and try to buy something, they still ask for the security code on the back of my card.

How come Netflix would allow anyone other than me use my credit card to subscribe (or renew the subscription) without even asking that?

My father don't have access to my card, neither other members of my family. If Netflix was being honest they would ask at least that. The security code of your card to prove it is the card holder making a purchase.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#292

Post by Ruthalas »

paulddraper wrote: post #263
didsomeonesay wrote: post #138

Subscription providers will be as shameless as allowed by law. Or worse. I try to cancel subscriptions immidiately after signing up when i only want the service for a limited time. For an Italian newspaper's online subscription, after contacting them for cancellation via web form, my family was informed: you have to call a number and that cancellations will only be accepted 1 day before the end of the subscription. L…

> hope for their honesty in confirming the cancellation, because your have no proof that you did so Phone call recording app is a great, great idea.

Though this is relevant in the USA, not Italy, confirm whether your state has single or dual party consent laws for recording prior to implementing this if you want to use it in any sort of legal proceedings.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#293

Post by kevinmchugh »

ryukoposting wrote: post #274
kevinmchugh wrote: post #55

Illinois says that any subscription must be cancelable in the same place it's created, so if I sign up for Hulu using my smart tv,I can cancel there as well. It's really good. People often complain about the proliferation of streaming services, but thanks to the law mentioned above, I'm able to subscribe and then immediately cancel. If I decide I want more time I can resubscribe later. I get to watch what I want with…

You can't cancel a Milwaukee Journal-Sentinel subscription online. You have to call them and sit on hold for god-knows-how-long. I ended up just sending my bank a stop payment order.

Did you try cancelling while in Illinois? My understanding is that some places only show the cancellation option when you're in a jurisdiction that requires it, and that a VPN can solve the problem

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#294

Post by sleight42 »

ivolimmen wrote: post #28

One of the great perks of living in the Netherlands. We already have this. If you can sign up in 1 minute using the web you must also be able to cancel in one minute using the web (For the Dutch: Wet van Dam). This rule is only for consumers not for businesses. Consumers are very well protected here.

Whereas in the USA "caveat emptor" is alive and well.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#295

Post by throwawaymobule »

Ruthalas wrote: post #292
paulddraper wrote: post #263

Earlier quoted context omitted.

> hope for their honesty in confirming the cancellation, because your have no proof that you did so Phone call recording app is a great, great idea.

Though this is relevant in the USA, not Italy, confirm whether your state has single or dual party consent laws for recording prior to implementing this if you want to use it in any sort of legal proceedings.

I've always taken the 'calls may be recorded for quality assurance purposes' message played before connecting you to go both ways. Does the grammar work differently in Italian?

Or, just mention it at some point.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#296

Post by throwawaymobule »

balderdash wrote: post #276
hnboredhn wrote: post #268

Earlier quoted context omitted.

The other benefit is simply seeing the current subscriptions, even if you had to cancel elsewhere. I should be able to see on my Bank of America credit card which companies are going to bill me within a month - and either be able to block it or click a link to cancel. I feel like I've seen some smaller financial services which have this feature, but most people want to use a major credit card.

I just put all of my recurring charges on a single credit card (car insurance, Netflix, etc.), and then don’t use that card for anything else, it makes it so much easier to track/manage.

I have a revolut account and can make virtual cards. Each service gets its own card number, and can be frozen or value-limited independently.

I think 'privacy.com' is a comparable US service.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#299

Post by Justsignedup »

bragr wrote: post #211
Justsignedup wrote: post #163

Earlier quoted context omitted.

The solution to like 90% of all problems: The CEO is legally responsible for every illegal action taken by the company. This is also true for all managers down to the department that caused the illegal action. That's it. Nothing else. You'll see a massive amount of bad behavior from companies instantly stop. When your neck is on the line, you won't do it. Or you'll quit. However given history, this will never occur.…

>The CEO is legally responsible for every illegal action taken by the company. You think CEO compensation is out of control now? Think about what you'd have to pay someone to be the CEO of any moderately large corporation if that were the case. You think your boss is up your ass now? Think about what they'll be like when they are strictly liable for anything you do. I'm not against more executive responsibility, but…

I'm good with the fallout from that. Everything will adjust.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#300

Post by RGBCube »

sbmthakur wrote: post #267
RGBCube wrote: post #37

In Turkey, you can cancel any subscription you have through the governments app called "e-Devlet" which stands for "e-Government". It is an awesome system, a service making it hell to unsubscribe? Just cancel it through e-Devlet and if they don't cancel your subscription, you can sue them. Though I think it only works for Turkey based companies, sadly.

Interesting. Does e-Devlet also allow you to track your subscriptions and how much you have paid for them?

No, as far as I remember, the cancelling process doesn't check if you are subbed because they don't have that data IIRC.
Post reply on HN