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1Password to Add Telemetry

blog.1password.com

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Re: 1Password to Add Telemetry

#271

Post by bombcar »

RoyGBivCap wrote: post #144
SomeHacker44 wrote: post #137

Earlier quoted context omitted.

i have literally over 5,000 passwords going back almost 30 years in a dozen vaults in 1P. How easy was it to migrate to Bitwarden? Any issues with Windows, Android, Linux, i(Pad)OS with the move? thanks!

Wow. I thought I had a lot with over 900. Mostly exported from Brave because I just started using a password manager less than a year ago.

I have 1100+ but I suspect many are "dead" or otherwise invalid/not needed, but there's never a reason to remove them (this is likely a source of metadata leaking someday, somehow, as it may indicate if you once had an account, etc).

Re: 1Password to Add Telemetry

#272

Post by bombcar »

npteljes wrote: post #238
xyzzy_plugh wrote: post #4

Seems fine to me. Opt out is reasonable, I trust 1password to not fuck this up versus, say, LastPass. If you already trust 1password to store your credentials, I see little to no impact to your risk exposure by having them collect anonymized telemetry. Curious if others have thoughts here? Their UI has changed a lot in recent years, maybe this will enable them to make more informed design decisions so that one day gr…

>I trust 1password to not fuck this up versus, say, LastPass. What makes them different?

LastPass has had at least one major public fuckup where they not only made a mistake, but they did not handle the mistake well.

1Password has not yet had that, they've made some missteps, but have handled it relatively well (based on my experience, and that I still use them).

Re: 1Password to Add Telemetry

#273

Post by illiarian »

KomoD wrote: post #260
illiarian wrote: post #210

Earlier quoted context omitted.

> I think the new Electron rewrite is at least as good as the old one Of course it isn't. The search alone is unusable. Instead of fixing it someone on the team sneaked in a second search that almost behaves like the old one

What's the issue with search, instead of just saying it's "unusable"?

Instead of filtering the list as it used to, it now shows a dropdown list with truncated one-line entries. That's the default `Edit -> Search`

For no reason other than they don't understand what UX is anymore they now have `Edit -> Find` that behaves almost like the previous version's search did.

Re: 1Password to Add Telemetry

#274

Post by electroly »

illiarian wrote: post #210
electroly wrote: post #200

Earlier quoted context omitted.

The problem here is the most vocal users are often not representative of the whole userbase. As a concrete response, I'm fine with the 1Password subscription, I think the new Electron rewrite is at least as good as the old one, and the cloud hosting is the whole reason I'm using 1Password. I just don't talk about it because what is there to say? They really wouldn't know except that I keep paying my bill.

> I think the new Electron rewrite is at least as good as the old one Of course it isn't. The search alone is unusable. Instead of fixing it someone on the team sneaked in a second search that almost behaves like the old one

Search is fine, I use it every day. This is exactly what I'm talking about: the most vocal users are the ones who are the most upset. People who are fine with it say nothing. If you only listen to the people who are talking, you'll get a very distorted picture of how your customer base feels.

Re: 1Password to Add Telemetry

#275

Post by illiarian »

electroly wrote: post #274
illiarian wrote: post #210

Earlier quoted context omitted.

> I think the new Electron rewrite is at least as good as the old one Of course it isn't. The search alone is unusable. Instead of fixing it someone on the team sneaked in a second search that almost behaves like the old one

Search is fine, I use it every day. This is exactly what I'm talking about: the most vocal users are the ones who are the most upset. People who are fine with it say nothing. If you only listen to the people who are talking, you'll get a very distorted picture of how your customer base feels.

> Search is fine, I use it every day.

I also use it everyday, and it's a major step back from what it was prior to version 8.

> If you only listen to the people who are talking, you'll get a very distorted picture of how your customer base feels.

On the other hand very few people voice their opinion to begin with whether they like something or not. To assume you don't have to listen to loud voices is also dangerous.

For example, in the beginning of version 8 they removed categories from the sidebar because "it gives more space to list your vaults and acounts". The only way to access categories (and search within them) was to click somewhere in search and do some contortions like typing something along the line of "in:Identities"

People complained, loudly. They brought the categories back.

They didn't have a proper sorting of items in the lists, always defaulting to "Recent only".

People complained, loudly. They brought the sorting back.

There are multiple idiotic decisions in the UI still. I guess we should stop complaining because "it's fine"?

Re: 1Password to Add Telemetry

#276

Post by bwoodruff »

Hi folks,

Thank you for the comments on this important topic. 1Password's mission is to help people safeguard their most important information and to do that, we have always taken a human-centric approach to security. In order to deliver the exceptional product experience our users expect from us, we need to better understand how they use 1Password.

And while our goal is to deliver better 1Password products, we won’t require our community to help us if they don't want to. We're fully committed to transparency and will provide updates coming out of our research and development period. When we are ready for a wider rollout of this functionality, we will provide clear, in-app messaging, and you’ll be able to control whether or not telemetry is active on your account.

In the meantime, thank you for sharing your feedback – these discussions are always valuable to us, and we appreciate your constructive candor.

-Ben, 1Password

Re: 1Password to Add Telemetry

#277

Post by 93po »

bwoodruff wrote: post #276

Hi folks, Thank you for the comments on this important topic. 1Password's mission is to help people safeguard their most important information and to do that, we have always taken a human-centric approach to security. In order to deliver the exceptional product experience our users expect from us, we need to better understand how they use 1Password. And while our goal is to deliver better 1Password products, we won’t…

Unless telemetry is opt-in, there is no commitment to transparency. Opt-out may as well just be buried as a disclosure in the EULA that no one reads.

Re: 1Password to Add Telemetry

#278

Post by npteljes »

bombcar wrote: post #272
npteljes wrote: post #238

Earlier quoted context omitted.

>I trust 1password to not fuck this up versus, say, LastPass. What makes them different?

LastPass has had at least one major public fuckup where they not only made a mistake, but they did not handle the mistake well. 1Password has not yet had that, they've made some missteps, but have handled it relatively well (based on my experience, and that I still use them).

That is certainly true. 1Password might be a good one. But I'm thinking that they are both businesses, who offer their thing as services, both have taken investor money, management can change anytime... I think the risk category is similar.

Re: 1Password to Add Telemetry

#279

Post by bwoodruff »

squeegee_scream wrote: post #71

> Over the years, we’ve relied on our own usage in conjunction with your feedback to inform our decision making. This presents a challenge, though: we don’t know when you run into trouble unless you tell us. And sure, we have an extensive user research program, and listen to all of the feedback you share online and in conversations with our team. > But there are millions of people using 1Password now, often in cool a…

One anecdote as to why it has become clear telemetry is needed:

When prioritizing what we needed in order to launch 1Password 8 we did not prioritize an Apple Watch app. We rarely heard from customers about Apple Watch, and so the assumption was that very few people were using it. When we launched without it, it quickly became apparent that was a poor assumption. People came out of the woodwork to ask where our Apple Watch app went. If we'd had telemetry, we could've known that lots of people were using the Watch app, and just didn't have a reason to write to us about it.

-Ben, 1Password

Re: 1Password to Add Telemetry

#280

Post by electroly »

illiarian wrote: post #275
electroly wrote: post #274

Earlier quoted context omitted.

Search is fine, I use it every day. This is exactly what I'm talking about: the most vocal users are the ones who are the most upset. People who are fine with it say nothing. If you only listen to the people who are talking, you'll get a very distorted picture of how your customer base feels.

> Search is fine, I use it every day. I also use it everyday, and it's a major step back from what it was prior to version 8. > If you only listen to the people who are talking, you'll get a very distorted picture of how your customer base feels. On the other hand very few people voice their opinion to begin with whether they like something or not. To assume you don't have to listen to loud voices is also dangerous.…

I'm sorry but you're responding to an imagined argument that I didn't make. This is an article about adding telemetry to 1Password so they don't have to only listen to the loud voices. Look again at my post, my exact words were "If you only listen to the people who are talking..." -- I'm saying they need to listen to the whole customer base, not just the loud voices. I did not suggest that people shouldn't voice their concerns, nor that companies shouldn't listen to people who speak up. The idea here is not to underrepresent the people that have nothing to talk about.
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