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> We have seen the same thing happen to Star Wars where the legitimate criticism was painted as toxicity of the fandom. Hold on a minute here. Yes, the racist assholes got more attention than they deserved. But Rise of the Skywalker was thrown together by a bunch of marketing executives looking through all that “legitimate criticism”, making a big checklist, and feeding it into their lifeless movie factory to create…
This is one area where I think Nintendo and Apple really excel at. They hardly, if ever, cave to user "wants", because they understand that often, the user has no fucking clue what they actually want. It's why they manage to succeed despite initial opinions being so against them. It's because often the proof of the pudding is in the eating. Looking at a thing can only tell you so much, it's only when you are able to…
Apple's strategy worked during the era of Steve Jobs because Steve Jobs was miraculously good at intuiting what users want. Since his death, Apple has lost that ability. See: The Butterfly Keyboard, the Touchbar, the 2013 Mac Pro. Apple's recent successes have been things consumers very much said they wanted: iPhones with larger screens, Macs with better performance and incredible battery life.
Nintendo does seem to have some leaders with Steve Jobs's talent, but I'd argue they're more hit or miss than he was. The Wii U didn't go so well, and the Wii—while an initial success—was ultimately kind of mixed.