Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

We have a 99% email reputation, but Gmail disagrees

blogfontawesome.wpcomstaging.com

Post reply on HN
Print view View original

251–260 of 325 posts

Re: We have a 99% email reputation, but Gmail disagrees

#251

Post by avianlyric »

randunel wrote: post #225
tzs wrote: post #97

Earlier quoted context omitted.

Users definitely click "report spam" in large numbers on things that are not spam. At work we've long had problems of getting reported for spam when the only things we send are: • A receipt when a person comes to our site and purchases something. • Their license key if what they purchased requires a license key. • Replies if they send email to customer support. • If they have purchased an automatically renewing subsc…

I have a really simple algorithm to reporting something as spam: > Was this email solicited by me? The author describes unsolicited emails and somehow misses the point that spam is a term for unsolicited emails. The reminder email in your list sounds unsolicited, so I'd probably report that one as spam as well. I wasn't aware it was mandatory, probably because it's not where I live. My transactional inboxes are mostl…

You don’t want people reminding you that their about to charge you money and give you an opportunity to cancel the subscription?

Surely that’s a lot less hassle for all involved than having to get your bank to issue chargebacks on subscription renewals you forgot about?

Re: We have a 99% email reputation, but Gmail disagrees

#252

Post by bell-cot »

em-bee wrote: post #58
lysace wrote: post #54

Earlier quoted context omitted.

> Other parts of Google can't stop themselves from sending spam from what are supposed to be gold-plated VIPs. Seems like a badly run company. (Insert that caricature of the MSFT org chart with guns pointing in all directions.)

at that scale i don't believe it is possible to do much better on this particular issue at least.

Make email reputation a performance metric for upper-level managers, and the situation will improve within hours.

Re: We have a 99% email reputation, but Gmail disagrees

#254

Post by duskdozer »

random2021 wrote: post #134
cube00 wrote: post #82

Earlier quoted context omitted.

>more and more companies are spamming my inbox despite disabling any promotional emails in their settings. The other trick I've noticed is companies will add new categories and default those on. I'll see a whole page of categories and somehow the last one will be enabled even though I'm sure I'd have turned them all off when I disabled the bulk of them.

True. Another worse offender is gitlab. They send promotions hidden as a part of this is obligatory account related into telling blah blah and adding BTW see these extra features for more payments.

Not just gitlab. I'm seeing this happen more and more. I'm assuming it relies on the fact that it's a nontrivial investment to file a government complaint.

Re: We have a 99% email reputation, but Gmail disagrees

#255

Post by duskdozer »

echelon wrote: post #96
EA-3167 wrote: post #64

Earlier quoted context omitted.

Who’s angry? We’re just not interested in someone else’s unethical and unwelcome business practices and are acting to curtail its impact. Your dreams of business success aren’t my problem, and neither is your shamelessness.

Sending you an email after you signed up is "unethical"? That's a bit carried away, don't you think? There are unsubscribe buttons with laws that enforce that they work. Meanwhile hyperscalers are constantly in your eyes and ears and they have a million ways to bypass those regulations and get into your headspace regardless. Your URL bar is an ad. Your phone default settings and push notifications are ads. Your app s…

>Sending you an email after you signed up is "unethical"?

I never consent to advertising. If I receive an advertisement, that means it was forced on me. Which I consider unethical.

Re: We have a 99% email reputation, but Gmail disagrees

#257

Post by withinboredom »

ferngodfather wrote: post #214
Larrikin wrote: post #45

Earlier quoted context omitted.

I remember there was a thread some years back with an article complaining that you get emails immediately on sign up, but that it can take up to 10 days to stop receiving emails when you unsubscribe. One spammer said they could use the same servers for both but when you unsubscribe you have immediately signaled that you are now losing him money. So he uses the slowest cheapest part of the stack for removal. He will n…

> If I get a single email after I've unsubscribed I go back in my inbox and mark every single email I ever received as spam. Fuck me, that is brutal and could absolutely ruin your SES complaint rate - even with the suppression filter on, as the emails are already in your inbox.

When I worked on a notification system that sent over a billion messages a month. We received spam complaints on emails sent 6+ years ago. No correlation, just a one-off spam complaint. I always wondered why this was happening.

Re: We have a 99% email reputation, but Gmail disagrees

#258

Post by janfoeh »

randunel wrote: post #225
tzs wrote: post #97

Earlier quoted context omitted.

Users definitely click "report spam" in large numbers on things that are not spam. At work we've long had problems of getting reported for spam when the only things we send are: • A receipt when a person comes to our site and purchases something. • Their license key if what they purchased requires a license key. • Replies if they send email to customer support. • If they have purchased an automatically renewing subsc…

I have a really simple algorithm to reporting something as spam: > Was this email solicited by me? The author describes unsolicited emails and somehow misses the point that spam is a term for unsolicited emails. The reminder email in your list sounds unsolicited, so I'd probably report that one as spam as well. I wasn't aware it was mandatory, probably because it's not where I live. My transactional inboxes are mostl…

I would describe myself as strict and dogmatic about email etiquette and consent as they come, but I am with avianlyric about the subscription reminders.

Legal requirements aside — when I have an ongoing business relationship with a company, "we are about to take money from you again" is an expected, useful and welcome message.

Re: We have a 99% email reputation, but Gmail disagrees

#259

Post by Gigachad »

mk12 wrote: post #184
bradleyankrom wrote: post #119

Earlier quoted context omitted.

LinkedIn does this and it is annoying

I recently tried disabling notification in LinkedIn. The designers and engineers working there who created the notifications settings are truly evil. You have to go through 14 categories. Some of them let you toggle the whole category at once, some don't. Some categories are split into 8 more subcategories.

I just flag as spam in my email client and it takes care of all future emails.

Re: We have a 99% email reputation, but Gmail disagrees

#260

Post by ghm2199 »

seanhunter wrote: post #223
ghm2199 wrote: post #154

Like it seems one needs to re-think email from first principles here. One idea is to use a the idea of "theory of mind"(ToM). e.g. The ToM between me and a sender would be for both to know: "I am not as excited as you about your product launch, so sending it is a 'spam' from my PoV". We could use two negotiating agent, e.g. my agent that knows what I care about now/today/1-week ago and negotiates with an aspirant sen…

Seems to me that a very high percentage of people would set their agent policy to “I’m never interested in spam” and then the spammers would try to circumvent that and we’d be back where we are now except with everyone spending more computation.

If you did that then you are better off never being targeted by emails/messages by the company at all. It is in the benefit of the company to know that. Right now its a tedious unsubscribe process that requires me to keep doing it all the time and company that does not know just blasts everyone who signed up. Its a ridiculous thing to do.
Post reply on HN