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Claude for Small Business

anthropic.com

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Re: Claude for Small Business

#231

Post by criley2 »

Ucalegon wrote: post #211
tclancy wrote: post #210

Earlier quoted context omitted.

Play the ball, not the man, dude. Hectoring people on the Internet because you're stressed out about something isn't going to magically fix how you feel. Digging into their profile to make it personal is three steps too far.

We are talking about one person's introduction of a technology to persons and the implications of that action within the framework of enterprise governance and risk, it is one in the same. If anything, who a person is, their knowledge of the domain and the associated implications that action has on the domain has relevancy where someone who is ignorant of implications may have more grace than someone who has the expe…

There is no way to facilitate untrained users in the healthcare space to vibe code real applications touching patient data. There is no magic policy, firewall, or "facilitation technique" which can make vibe coded software reliably meet contractual and regulatory obligations with a high degree of security in the healthcare space.

If you care about data privacy, especially your own protected health information, that sentence should give you a lot of comfort.

In a HIPAA environment, people who are sufficiently trained on how to develop regulated software securely are called "software engineers".

In my opinion, agents will replace the majority of the rest of businesses before they are good enough at agentic engineering to be able to autonomously develop software that safely and reliably can manage PHI without a single mistake.

It goes without saying: never trust your PHI to any company who is vibe coding in production.

Re: Claude for Small Business

#232

Post by [deleted] »

CSMastermind wrote: post #53

I'm increasingly convinced that there's a killer app waiting for whoever can come up with a UI that makes claude code or codex accessible to the average user. Onboarding my non-software engineer teammates to it has super-charged them and essentially given them all their own personal developer that can automate tasks for them. Managing codebases, etc. is still a hassle though. 90% of the power of Excel was that it was…

[deleted]

Re: Claude for Small Business

#233

Post by ninjagoo »

Ucalegon wrote: post #203
baxtr wrote: post #199

Earlier quoted context omitted.

What kind of risk do you see?

Depends on what types of apps are being built, what data they touch, and what those apps are exposed to from a network perspective. Ie; all of the fundamentals of information/network security. Generally speaking, most executives do not have an information/network security background but do have privileged access to extremely valuable information, even if an attacker just has access to their email.

> most executives do not have an information/network security background but do have privileged access to extremely valuable information, even if an attacker just has access to their email.

In a properly structured organization, of which there are many and who are required by regulations and/or best practices, senior executives tend to have need/role-based access to information, just like everyone else in the organization. So they may have access to strategic business information, but not patient records or payroll. They may have access to planning data, but not the financial records of individual or clients. Etc. etc.

Smaller or newer orgs may not have this compartmentalization, but in general I think the principle holds true for orgs over a certain number of folks in size.

Re: Claude for Small Business

#234

Post by sdevonoes »

So businesses don’t mind sharing ALL their internal documents, plans, code, designs with Anthropic? Or did that ship already sail?

I know that Google, Atlassian, Microsoft et al have been having access to our emails and online docs for a while… it just strikes me as naive to now sharing everything by default to a single company just like that. They are not just training on internal business data, I would imagine they also have plans to monetise it somehow

Re: Claude for Small Business

#235

Post by nsim »

You've got to believe that they're doing this based on market research via the prompts people are entering, both as small businesses and possibly side project hackers not on plans without appropriate IP protection.

My point being, they know they need to make a viable business, and they've clearly seen demand. Meaning there are already a lot of small businesses trying to use Claude to do these things.

Given what they have I wouldn't be surprised if they setup a pipeline of niche toolsets that they can spin up in response to mass user prompting.

Not a pretty future for SaaS and side hustles.

Re: Claude for Small Business

#236

Post by j-bos »

amelius wrote: post #216

Was hoping for an on-premises solution. Sending your data and your clients' data to a cloud is unacceptable for many small businesses.

Many yes, but most small businesses I see use google photos and google drive and gmail. That ship has sailed and colonized new lands. Though I would prefer same as you.

Re: Claude for Small Business

#237

Post by Ucalegon »

dumfries wrote: post #222
Ucalegon wrote: post #211

Earlier quoted context omitted.

We are talking about one person's introduction of a technology to persons and the implications of that action within the framework of enterprise governance and risk, it is one in the same. If anything, who a person is, their knowledge of the domain and the associated implications that action has on the domain has relevancy where someone who is ignorant of implications may have more grace than someone who has the expe…

You have to understand that people like you, that you that keep talking about enterprise governance and risk, should facilitate business users to do these things securely. This should have always been the case but somehow it has ended up more with restricting rather than facilitating. Hopefully tools like claude code will prove the value add more easily, changing everything I hate about corp IT.

I appreciate the feeling but this isn't so much driven by principle but by business risk through contract liability or other liability that exists within whatever place you happen to be doing business.

'Adding value' is a very interesting statement and way to judge the worth of something. Adding value to who? And if that value add also causes massive harms, how do we reconcile that? So you build a brand new app with does all of the things that all of your total addressable market wants, but it also exposes all of the IP your existing clients, does that mean you will be able to achieve that TAM?

Corp IT does not exist in a vacuum. Understanding the why of that isn't a 'you should just accept this' but more 'how can we make this better and avoid mistakes already made by others'. I will always point to aviation and 'bold text is written in blood' as a great model to understand all of this not as a blocker but, instead, as a building block.

Re: Claude for Small Business

#238

Post by throwatdem12311 »

There is going to be so many horror stories that will come from this, ie. Claude overpaid/underpaid my employees, Claude hallucinated the tax code and now the IRS is seizing my assets. etc…

Murphy’s Law is undefeated. Add in a psycophantic hallucination black box to critical business data and you have a recipe for hilarity.

Normies cannot be trusted to hand off these functions to an LLM because they are mostly incapable of verifying the outputs. Worse yet - these tools are actually idiocratizing the masses to the point they don’t even think they need to.

And of course Anthropic will never have any liability for marketing and selling tools that are unfit for purpose.

Re: Claude for Small Business

#239

Post by j-bos »

dools wrote: post #194

I’ve noticed that the emphasis in messaging and product from Anthropic is towards monolithic agent usage rather than building systems using agents or building more specialised agents. I listened to a talk by Boris recently and his vision for the future was that “the model just knows”. My guess is that they are trying to increase the cost of switching as much as they possibly can before the VC subsidies run out and th…

> his vision for the future was that “the model just knows”

Possibly, could also just mean that they've internalized the bitter lesson. https://www.cs.utexas.edu/~eunsol/courses/data/bitter_lesson...

Re: Claude for Small Business

#240

Post by windexh8er »

> PayPal powers settlements, invoicing, disputes, and refunds inside Claude.

> Intuit QuickBooks handles payroll planning, the monthly close, and cash-flow, along with tools to help businesses prepare for tax season, and reconciliation work that touches every other system.

I can't wait for the horror stories, this is going to be fun. Remember last month when Anthropic was like: no, we're not going to refund you even though we admit we're in the wrong for anti-competitively burning credits? These are some of the last things I would trust an LLM with in a small business and on top of it Anthropic has shitty customer support. I will actively be telling prospects to avoid.

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