231–240 of 394 posts
GC CEO, Kurian has enterprise sales genetics. Entire exec leadership he put in place, comes from SAP Oracle-esque sphere. They speak enterprise, even with startups. GCP‘s primary target and starting point is enterprise. OP‘s experience is no surprise.
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I suspect that AWS is 'losing money' on this in the same way that Apple are 'losing money' on their high Street retail shops. Working at a place with AWS enterprise support by contrast, for the second occasion, I would suggest that many of the places paying $15kpm don't cost that to support.
Yeah. AWS is probably "losing" tens of dollars per month hosting my personal account. They've made a few million dollars in sales as a result. I've personally started several projects on top of AWS which spend that much now. That started with the free tier back when AWS was young. Google has treated me so badly so many times now on my personal account (as well as on business accounts, for that matter) in so many diff…
Like regional disks [1] or live migration of compute between hosts if problems are detected with the host.
I'm not at a startup but this resonates. AWS crushes it with customer service. Google is a PITA.
From personal experience in multiple startups I can confirm that with regards to customer service and sales processes AWS is light years ahead of GCP. That said I have heard even better stories about Azure actually - apparently it is yet in another league of its own in terms of perks and actual service game.
Similar experience here. AWS has had many years to build and polish their sales process, and it shows. GCP felt like the engineers built a good platform and then tossed it over the wall to some old school VP of sales type people to pitch it in whatever way maximizes their commission checks. Azure feels like a finely honed enterprise sales org that understands what they need to do as underdogs in this market.
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Same here. I have sent my GCP rep 5-10 follow up emails by now and still no response. It really feels like I have no one to talk to over there and I'm spending thousands per month.
Hit me, more than happy to make fun of the salient GCP rep for you in a way they really won't like :)
That said, this is not some poor rep's problem. This is a problem of Google culture and one that will be very difficult to fix. They simple don't care much about their customers and never needed to.
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One thing that GCP is far better at is account setup. Having everything nested under a single gsuite organization with folders and projects and IAM flowing through is incredibly easy to work with and makes permissions simpler to understand. AWS has a long ways to go in this regard.
I disagree. Once you learn IAM and able to segregate users into groups each with its own layer of security, then it is good enough. Often the UI, and docs make it seem like everything is all over the place but AWS feels like lego with some pieces tucked away. That is where I think AWS can be improved upon with a better documentation UI and discoverability. I do have to commend Google on Flutter + Firebase + Firebase…
And telling them to "just learn it" isn't the customer focused mindset, it's the engineering one.
It's not much better if you end up being a GCP customer. My company has gone through 4 reps in 3 years. Every time we get a new GCP rep they just want to talk to us about "expanding our use of GCP offerings". The only thing they want to talk about is starting to use BigQuery - not my business at all. I signed up for a Google Cloud Security summit, and afterwards a sales rep reached out me. It was obvious from the sta…
Google Cloud, AWS, MS Auzra are made to lock you into their system. I guess if fine if you are ok with it and you don't have an experienced systemadmin/dev op on hand. There are plenty of cloud agnostic platform out there that does VPS, load balancers. digital ocean, linode, etc. If you want to be green there is also the Advania they use geothermal energy. And since it is in iceland better data protection policy than…
Only thing I miss is firewalls for cloud (they have it for dedicated).
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Yeah. AWS is probably "losing" tens of dollars per month hosting my personal account. They've made a few million dollars in sales as a result. I've personally started several projects on top of AWS which spend that much now. That started with the free tier back when AWS was young. Google has treated me so badly so many times now on my personal account (as well as on business accounts, for that matter) in so many diff…
And yet Google Cloud has some great features that AFAIK AWS still hasn't, presumably due to different priorities. Like regional disks [1] or live migration of compute between hosts if problems are detected with the host. 1. https://cloud.google.com/compute/docs/disks#repds
When would you ever want to rely on this? Seems to me like you should have two hosts in the first place.
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That might be one of the only effective ways to impact change at big tech companies, embarrass their engineers on HN.
If history serves as an example, embarrassment doesn't necessarily spur improvement. It could instead convince them it isn't a core offering, resulting in the decision to shut it down.
It's not much better if you end up being a GCP customer. My company has gone through 4 reps in 3 years. Every time we get a new GCP rep they just want to talk to us about "expanding our use of GCP offerings". The only thing they want to talk about is starting to use BigQuery - not my business at all. I signed up for a Google Cloud Security summit, and afterwards a sales rep reached out me. It was obvious from the sta…
Same terrible experience here with GCP sales and support, but the other options aren't much better. The reality is that unless you are in the 7 figure range, you don't get serious attention. I'm still surprised why sales is so dysfunctional but billions of quarterly profit means there's little need to change.
Since at least when we started spending about $100k/yr we've had a dedicated account rep we can contact at any time. They also get in touch to schedule a check-in every few months.
They've been genuinely helpful in several situations and have scheduled meetings with various teams around AWS (like, actual engineers) to get us answers to questions, support, and guidance. We've been put in touch with team leads and engineers working on beta features when we tried to use them and had issues to report.
Obviously this is all a sales tactic: if we have questions about X, putting us in touch with experts in X makes it more likely we'll successfully implement it and then pay them to use it. But it's the kind of sales we're getting value from, not just blindly pushing us to pay them more money.
We don't pay for any support package or anything.