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Google Cloud vs. AWS Onboarding Comparison

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Re: Google Cloud vs. AWS Onboarding Comparison

#181

Post by kateho »

alberth wrote: post #51
doomslice wrote: post #43

Earlier quoted context omitted.

Yes, exactly. The grants start out small (I think the first one was $3k) -- but then once you spend 75% of them you can apply for the next round, which for me they gave me $17k out of a possible $30k based on previous usage. After I spent around $15k for that over the next year I applied again and got $100k. Just one note though that I already had an MVP that I was running on GCP at the time I applied (but I was with…

What does GCP get in return. If they give you free credit, do you have to give then equity in your company, do you guarantee them X spend, etc?

my understanding is that GCP has recently changed their startup programme. I applied a few weeks ago, and had the same bad service as the OP.

Re: Google Cloud vs. AWS Onboarding Comparison

#182

Post by fnord77 »

jsnell wrote: post #146
fnord77 wrote: post #96

Earlier quoted context omitted.

google's propensity for abruptly cancelling products seems like a substantial business risk, too. GCP revenue has been declining, so... edit: revenue GROWTH is declining

That is not even remotely true. In the latest earnings, Google Cloud revenue grew by 46% year on year, and they said GCP specifically grew faster than Cloud as a whole.

sorry, meant to say revenue GROWTH has been declining.

https://venturebeat.com/2020/07/31/probeat-slowing-aws-micro...

Re: Google Cloud vs. AWS Onboarding Comparison

#183

Post by [deleted] »

squiffsquiff wrote: post #149
random5634 wrote: post #105

Earlier quoted context omitted.

Huh? Please look at the actual AWS page: https://aws.amazon.com/premiumsupport/pricing/ Developer support $29/month, and business support is $100 (both go up if you spend more). I paid for business support. You get 24x7 phone, email, and chat access to Cloud Support Engineers Unlimited cases / unlimited contacts (IAM supported) This is for $100/MONTH!! That is the deal of the century. And they are ridiculously helpfu…

I suspect that AWS is 'losing money' on this in the same way that Apple are 'losing money' on their high Street retail shops. Working at a place with AWS enterprise support by contrast, for the second occasion, I would suggest that many of the places paying $15kpm don't cost that to support.

[deleted]

Re: Google Cloud vs. AWS Onboarding Comparison

#185

Post by wyck »

pluc wrote: post #92

I've been working for startups for 20 years and I was never able to get an AWS Account Manager, much less a "Startup Rep". They must only care about spending, your email domain, the fact that you're an ex employee or likely to write about the experience. Cause it's always been "you're on your own" for me.

I literally just started a new sass on AWS and only have spend about 80$, today I got a call from a rep from their primary headquarters (unlike Google) , and he applied a 300$ initial credit and I can email him for a questions/support. No pressure just all around nice.

I've had similar calls from google in the past that were disasters, just someone hammering the up sales button, I actually had to block a google rep on my phone.

Re: Google Cloud vs. AWS Onboarding Comparison

#186

Post by stevencorona »

sa46 wrote: post #166
stevencorona wrote: post #136

Earlier quoted context omitted.

Sure. - No way to upgrade major postgres version without full export and import into new cluster. - Incredible delay between postgres versions. IIRC, it took nearly 2 years for them to add postgres 11 after it was released. - HA is basically useless. Costs double, still has 4-5 minute window of downtime as it fails over, doesn't avoid maintenance window downtime (both primary/standby have same maintenance window) and…

> Incredible delay between postgres versions To be fair, it looks like GCP supported Postgres 13 (Nov 5, 2020) before AWS did (Nov 27, 2020) and AWS currently marks Postgres 13 as a preview. Maybe GCP had a large initial engineer-cost to support multiple versions of Postgres and now the incremental cost to add new versions is small? > It's just a lot of money to pay for a crashy, outdated version of Postgres. Have yo…

I’ve only looked at CrunchyData which does seem like more complexity than I want - I was willing to suck it up pay the premium but the monthly OOM crashes have forced my hand - but to where, I don’t know yet

Re: Google Cloud vs. AWS Onboarding Comparison

#187

Post by ignoramous »

NathanKP wrote: post #49
random5634 wrote: post #6

Earlier quoted context omitted.

As I've said elsewhere, the $29 and $99 support plans for AWS have to lose AWS money. At least a (fairly long) while ago the support was nuts through these. Total expert level / out of scope. Frankly I'd encourage them to hold scope a bit more but its obviously working for them.

AWS employee here. When I was an AWS customer I was also often surprised by the quality of the support answers. Now from the other side I can explain why: even on the cheaper support plans it isn't uncommon for difficult questions to make their way back to the relevant team and the answer you are getting was often written by an engineering manager or engineer on the team that built and operates the thing you were ask…

> And on my team at least we always try to use support questions to know where we need to improve documentation with more troubleshooting steps, etc.

Absolutely. In my ex-team at AWS, you could literally see visceral pain on the on-call's face when a customer tickets-in with a totally avoidable issue. The feedback from such customer contacts did inform most of the product roadmap.

And most certainly, the most heavily prioritized and celebrated feature launches were the ones improving operation excellence including fixing things that a lot of customers had complained about.

That said, cloud support engineers, often times, in my experience, were more knowledgeable than software engineers owing to their interactions with customers which lead them to internalise a tonne of troubleshooting patterns. Only a novel issue would stump them where a software engineer would have to work in-tandem to sort it out.

The detailed internal knowledge-base that these support/software engineers write for issues impacting customers probably also plays an important role, because then even semi-technical folks like TAMs can more or less help the customer out pronto by searching through the knowledge-base, without requiring to escalate further.

Re: Google Cloud vs. AWS Onboarding Comparison

#188

Post by wegs »

squiffsquiff wrote: post #149
random5634 wrote: post #105

Earlier quoted context omitted.

Huh? Please look at the actual AWS page: https://aws.amazon.com/premiumsupport/pricing/ Developer support $29/month, and business support is $100 (both go up if you spend more). I paid for business support. You get 24x7 phone, email, and chat access to Cloud Support Engineers Unlimited cases / unlimited contacts (IAM supported) This is for $100/MONTH!! That is the deal of the century. And they are ridiculously helpfu…

I suspect that AWS is 'losing money' on this in the same way that Apple are 'losing money' on their high Street retail shops. Working at a place with AWS enterprise support by contrast, for the second occasion, I would suggest that many of the places paying $15kpm don't cost that to support.

Yeah. AWS is probably "losing" tens of dollars per month hosting my personal account. They've made a few million dollars in sales as a result. I've personally started several projects on top of AWS which spend that much now. That started with the free tier back when AWS was young.

Google has treated me so badly so many times now on my personal account (as well as on business accounts, for that matter) in so many different ways that they've, conversely, lost MANY million dollars in business sales. It's hard to even count; a lot of people ask me for advise on decisions, and whenever someone even thinks about using Google Cloud in a business setting....

This is not a hole I see Google getting out of, except by eventually shutting down the Google cloud. Too many people have had too many bad experiences, and reputations take a long time to recover.

And the failures just keep on piling up.

Google is great for personal use, but I think they're diversifying in all the wrong directions. They're not structured for success there.

Re: Google Cloud vs. AWS Onboarding Comparison

#189

Post by wegs »

nautilus12 wrote: post #41
smithcoin wrote: post #25

It's not much better if you end up being a GCP customer. My company has gone through 4 reps in 3 years. Every time we get a new GCP rep they just want to talk to us about "expanding our use of GCP offerings". The only thing they want to talk about is starting to use BigQuery - not my business at all. I signed up for a Google Cloud Security summit, and afterwards a sales rep reached out me. It was obvious from the sta…

I'd say your experience isn't unique to google. I think at some point we are going to hit a place where people realize the convenience of the cloud doesn't outweigh the additional cost of having a mostly predatory business partner.

I haven't found AWS to be predatory. Or Azure for that matter.

GCE also isn't so much predatory as incompetent and apathetic. If a Google failure wipes out your startup, you're a statistic and it's okay.

Re: Google Cloud vs. AWS Onboarding Comparison

#190

Post by manigandham »

dastbe wrote: post #164
numbsafari wrote: post #122

Earlier quoted context omitted.

This has also been my experience. When we first launched on GCP, there was no question that it was the way to go (frankly, because of BigQuery). Working with AWS, when we launched, was going to cost us significantly more up-front, before we had even brought on our first customer. Fast forward 5 years... AWS has closed the gap in every way that matters. I still, frankly, trust Google's Security more than Amazon's, but…

(I work at AWS) > I still, frankly, trust Google's Security more than Amazon's If you have the time, could you expand on this? While I'm not directly involved in security at AWS, I'd be down to forward your thoughts to people who do.

One thing that GCP is far better at is account setup. Having everything nested under a single gsuite organization with folders and projects and IAM flowing through is incredibly easy to work with and makes permissions simpler to understand. AWS has a long ways to go in this regard.
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