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Google Cloud vs. AWS Onboarding Comparison
101–110 of 394 posts
Re: Google Cloud vs. AWS Onboarding Comparison
#102It's not much better if you end up being a GCP customer. My company has gone through 4 reps in 3 years. Every time we get a new GCP rep they just want to talk to us about "expanding our use of GCP offerings". The only thing they want to talk about is starting to use BigQuery - not my business at all. I signed up for a Google Cloud Security summit, and afterwards a sales rep reached out me. It was obvious from the sta…
I've had the same experience with GCP account reps. They always go missing and someone new emails us about how they are taking over 6 months later. Every call we have had with them has not resulted in anything meaningful. Our biggest issue is how their "highly available" Cloud SQL goes down every couple months for maintenance, not how we can use BigQuery.
We’re currently migrating to Spanner for a variety of reasons - but the mandatory downtime on their Postgres CloudSQL offering will be the part I miss the least.
It’s insane that even with all of their HA and failover turned on they take the whole cluster down for as long as they like every few months!
Re: Google Cloud vs. AWS Onboarding Comparison
#103It's not much better if you end up being a GCP customer. My company has gone through 4 reps in 3 years. Every time we get a new GCP rep they just want to talk to us about "expanding our use of GCP offerings". The only thing they want to talk about is starting to use BigQuery - not my business at all. I signed up for a Google Cloud Security summit, and afterwards a sales rep reached out me. It was obvious from the sta…
Same terrible experience here with GCP sales and support, but the other options aren't much better. The reality is that unless you are in the 7 figure range, you don't get serious attention. I'm still surprised why sales is so dysfunctional but billions of quarterly profit means there's little need to change.
GCP loses more than a billion a quarter: https://www.google.com/amp/s/techcrunch.com/2021/02/02/googl...
Re: Google Cloud vs. AWS Onboarding Comparison
#104Earlier quoted context omitted.
I'd say your experience isn't unique to google. I think at some point we are going to hit a place where people realize the convenience of the cloud doesn't outweigh the additional cost of having a mostly predatory business partner.
the convenience of the cloud doesn't outweigh the additional cost of having a mostly predatory business partner Back in the dotcom days companies would spend a fortune on Sun kit but I bet when averaged out over time a comparable company would be spending a LOT more on cloud billing.
> Back in the dotcom days companies would spend a fortune on Sun kit but I bet when averaged out over time a comparable company would be spending a LOT more on cloud billing.
I would like to learn more about this. I'd have thought costs should go down over time. Are we doing more or is the cost per unit (not sure what that means) is truly going up?
Re: Google Cloud vs. AWS Onboarding Comparison
#105Earlier quoted context omitted.
I dunno, I spend $3 monthly with AWS, but when I click the support button I’m talking to a real person pretty much immediately.
you only get billing/account support unless you have subscription, starting at 150 US$ month
Huh? Please look at the actual AWS page: https://aws.amazon.com/premiumsupport/pricing/
Developer support $29/month, and business support is $100 (both go up if you spend more).
I paid for business support. You get
24x7 phone, email, and chat access to Cloud Support Engineers
Unlimited cases / unlimited contacts (IAM supported)
This is for $100/MONTH!! That is the deal of the century.
And they are ridiculously helpful.
I don't understand this - AWS must be losing money at least on support side, though they obviously get happy customers (myself included).
And even at $150 this would be great.
I had a client on gsuite with google 8 years ago - we COULD NOT get anyone to help with some weird admin state flow issue - it just was not possible to talk to a human being for ANY amount of money.
Re: Google Cloud vs. AWS Onboarding Comparison
#106This feels like a somewhat narrow and biased comparison. It is focused around getting startup credits, and while that's important, I think it's a very limited view of onboarding.
Better would be to think about what the general initial usability of these services are. How easy is it to spin up the compute load? Create reasonable IAM policies? Debug problems?
My own experience (and bias) is that while AWS has vastly more features, GCP is much more usable. The latter feels like a coherent setup with projects and IAM. AWS always has a surprisingly amount of work around org accounts and IAM setups.
So maybe it's faster to get AWS credits, but it's much harder to make use of them.
Re: Google Cloud vs. AWS Onboarding Comparison
#107Earlier quoted context omitted.
I've had the same experience with GCP account reps. They always go missing and someone new emails us about how they are taking over 6 months later. Every call we have had with them has not resulted in anything meaningful. Our biggest issue is how their "highly available" Cloud SQL goes down every couple months for maintenance, not how we can use BigQuery.
We’re currently migrating to Spanner for a variety of reasons - but the mandatory downtime on their Postgres CloudSQL offering will be the part I miss the least. It’s insane that even with all of their HA and failover turned on they take the whole cluster down for as long as they like every few months!
One thing that customer obsession at an entire-organization-depth level does is encourage broad customer use awareness.
To an engineer, things are things, because of how they architect and build them.
To an engineer who understands a customer, things are things and all the things people actually use them for. Big difference.
It also makes "Well, that customer is using it wrong" less of an exceptable engineering dodge.
Re: Google Cloud vs. AWS Onboarding Comparison
#108Just another Google Cloud vs AWS anecdote, but I have been trying to use Google’s cloud services to translate snippets of text here and there for personal use. I specifically went with Google because their translations are a cut above other translation services.
I recently switched over to translating with AWS because Google. Keeps. Breaking.
There’s a decided lack of focus on user experience in Google Cloud services, from invalidating my credentials, upgrading the tool chain (and invalidating my credentials), to the usability of the gcloud CLI tool itself. With AWS I was up and running in literal minutes.
Re: Google Cloud vs. AWS Onboarding Comparison
#109Where is Azure here?
personal opinion: absolute pain. everything is very complicated due to being connected to AAD and other services. lots of features but most of them useless. the legacy that they dragged along really is hindering.
Re: Google Cloud vs. AWS Onboarding Comparison
#110Does top google management listen/read HN ? Not that it failed for me ever, but negativity is mesmerising
That might be one of the only effective ways to impact change at big tech companies, embarrass their engineers on HN.
If history serves as an example, embarrassment doesn't necessarily spur improvement.
It could instead convince them it isn't a core offering, resulting in the decision to shut it down.