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MacBook Air M1 screen crack for no apparent reason

origin-discussions2-us-dr-prz.apple.com

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Re: MacBook Air M1 screen crack for no apparent reason

#211

Post by josephcsible »

thomas-st wrote: post #98
umvi wrote: post #72

Earlier quoted context omitted.

> My 14" M1 MacBook Pro repair cost was $809 My custom Ryzen 7/RX 570 Linux PC built from parts cost less than this, so a repair of this magnitude just boggles my mind. At that point just buy yourself a new computer.

Honestly, if I had broken the screen, this seems like a fair cost for a new display like this. Apart from the the cost, I'd also like to mention the repair process (via mail at their Houston repair facility) was very speedy. I got a quote within hours of them receiving the product, and it was shipped the next day after I approved. The supervisor mentioned that if they ever set up a repair program for this issue, they…

> if I had broken the screen

But the whole point is that it's Apple's fault that these screens are breaking, not the users'.

Re: MacBook Air M1 screen crack for no apparent reason

#212

Post by varenc »

digression: the linked URL seems to be using some internal apple domain. The "proper" link is: https://discussions.apple.com/thread/252794122?page=49

My guess is that the `origin-discussions2-us-dr-prz` subdomain refers to a set of servers which the main discussions.apple.com host would dynamically route you to based on IP location?

Re: MacBook Air M1 screen crack for no apparent reason

#213

Post by pmontra »

thehappypm wrote: post #81
kjkjadksj wrote: post #43

Earlier quoted context omitted.

Then why hasn’t it happened for other macbooks? The corners of my 2012 are noticeably deformed from impacts and the screen is fine

Is the screen more slammable (for lack of a better word)? My HP has these two rubber stoppers that prevent the Screen from slamming the keyboard.

My HP also has a piece of cloth to put on the keyboard before closing the lid. I always suspended by pressing the power button and disabled suspend by closing the lid, so it is natural for me to use that extra protection.

Re: MacBook Air M1 screen crack for no apparent reason

#214

Post by threeseed »

thomas-st wrote: post #61

My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...

I just had my 14" M1 MacBook Pro screen crack a few days ago and it was replaced for free.

Be curious about your circumstances whether it was repaired at an Apple Store and when this happened.

Perhaps there is a policy that isn't being disseminated around properly.

Re: MacBook Air M1 screen crack for no apparent reason

#215

Post by oblib »

jeromegv wrote: post #102
geoffeg wrote: post #44

Earlier quoted context omitted.

Apple wasn't always like that, just the current iteration of Apple. Back in the 80s and 90s Apple was more focused on longevity and building really great user interfaces than purity of design. Their Human Interface Guidelines were some of the best in the industry and they spent a lot of time and money on human factors research.

I feel people often have pink glasses over the old period of Apple. 90s was tons of Mac product lines competing with each other. No shortage of quality problem on those hardware. A nice operating system but was falling behind in many modern OS concepts (while trying to build a new OS from scratch and failing). I used apple all my life (including the 90s) and it was definitely not the best period of apple.

Yeah, I burned through a few new Macs in late 90s early 2000s. They all were obsoleted pretty fast. I have an old Silver Door Mac G4 that was really just crap new out of the box.

But, the Late `09 Mac Mini I bought new has been as solid as one could ever hope for. I just ordered a refurbished late `14 Mac Mini from OWC to replace it and I expect it should last a few years too.

I mostly just write code for a web app I sell so I don't need the latest or most powerful Mac and the `14 model will run the current Mac OS and the latest versions of the software I use most, mainly BBEdit and web browsers.

I know I'd be pretty disappointed if I'd bought a Macbook M1 and that happened to me.

Re: MacBook Air M1 screen crack for no apparent reason

#216

Post by smoldesu »

sseagull wrote: post #138
TheDong wrote: post #100

Earlier quoted context omitted.

People just don't understand how good desktops are, right? On my flight yesterday, when I pulled out my full tower Ryzen with 2x 3090 GPUs, I got told that the power outlet on the plane seat shouldn't be used for my 1200W power supply. And yet, the same flight attendant said nothing to the macbook user a few rows over who was clearly plugged in. Frankly, it's appalling how few people understand that a cheaper desktop…

I mean, unless you are an extreme outlier, you spend more time on the ground than on an airplane. Why would you optimize for working on an airplane over your typical workday? For me personally, 99.9% of my work is done at my desk (1), so why not have a more powerful, upgradeable, repairable computer to work with? (1) I'm not hip enough to work from coffee shops

Yeah. Only thing I'll add is that I use my laptop as a thin-client, so I don't ever find myself pining for more power. Works great for watching YouTube, editing text and SSHing into my desktop via Tailscale when I want some more power. Using my Macbook in the same way is just more of a hassle, but that's probably because I don't use iCloud/the App Store...

Re: MacBook Air M1 screen crack for no apparent reason

#217

Post by jxy »

aaaaaaaaaaab wrote: post #91
umvi wrote: post #72

Earlier quoted context omitted.

> My 14" M1 MacBook Pro repair cost was $809 My custom Ryzen 7/RX 570 Linux PC built from parts cost less than this, so a repair of this magnitude just boggles my mind. At that point just buy yourself a new computer.

May I ask how long the battery lasts on your your Ryzen 7/RX 570 Linux PC?

You can last a "full day" on AAA batteries. A manageable configuration is likely double-suitcase with copper link, each contains 10000 Alkaline AAA batteries.

Re: MacBook Air M1 screen crack for no apparent reason

#218

Post by threeseed »

sseagull wrote: post #138
TheDong wrote: post #100

Earlier quoted context omitted.

People just don't understand how good desktops are, right? On my flight yesterday, when I pulled out my full tower Ryzen with 2x 3090 GPUs, I got told that the power outlet on the plane seat shouldn't be used for my 1200W power supply. And yet, the same flight attendant said nothing to the macbook user a few rows over who was clearly plugged in. Frankly, it's appalling how few people understand that a cheaper desktop…

I mean, unless you are an extreme outlier, you spend more time on the ground than on an airplane. Why would you optimize for working on an airplane over your typical workday? For me personally, 99.9% of my work is done at my desk (1), so why not have a more powerful, upgradeable, repairable computer to work with? (1) I'm not hip enough to work from coffee shops

> For me personally, 99.9% of my work is done at my desk

And for many of us their computer is not used exclusively at a desk.

It's also used at work, on a couch, on a plane, in bed etc.

Re: MacBook Air M1 screen crack for no apparent reason

#219

Post by thomas-st »

xdfgh1112 wrote: post #114
thomas-st wrote: post #98

Earlier quoted context omitted.

Honestly, if I had broken the screen, this seems like a fair cost for a new display like this. Apart from the the cost, I'd also like to mention the repair process (via mail at their Houston repair facility) was very speedy. I got a quote within hours of them receiving the product, and it was shipped the next day after I approved. The supervisor mentioned that if they ever set up a repair program for this issue, they…

Wow you praise Apple even after they screwed you! The cult of Apple is still going strong! Edit: parent was made to pay 800 dollars for a screen breaking which wasn't his or her fault, but still goes on to say "they said they might refund it later" and "the repair was quick". The rationalisation is painful to read.

To be clear, it's completely unacceptable they are charging for this repair. My intent was to give some perspective on how the repair process went overall, I needed the device back for work.

While apart from the cracked screen issue the hardware is amazing in my opinion, the overall software issues make using macOS painful sometimes (processes running at high CPU -- now mostly offloaded to the efficiency cores, WebKit views having issues loading, anything syncing to iCloud sometimes not working, sometimes working on the 2nd try, Messages/Apple Mail search only finding some of the messages, audio crackling issues with wired headphones/AirPods/built-in speaker, etc.)

Re: MacBook Air M1 screen crack for no apparent reason

#220

Post by viraptor »

madrox wrote: post #26

Sounds like a manufacturing or sourcing issue. I can only imagine Apple hasn't recalled or notified customer support to be on the lookout for this because Apple themselves isn't even aware of the issue. How would they know? Techs writing up these issues are probably attributing them all to user damage. Unless someone is actively looking for a noticeable uptick in user damage cases I doubt it even comes up.

Apple is notorious about keeping information secret. We won't know if they know about the issue or not until they act on it. There's next to no chance that they'll say "we've noticed this issue increasing and are discussing internally how to handle it". It took years to acknowledge the keyboard issues.
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